Operations News
DoorDash, Uber, GrubHub sue NYC over fee caps
September 10, 2021
Third-party delivery services DoorDash, Uber and GrubHub are suing New York City over fee caps, according to a Fox Business report.
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JPMorgan buys restaurant review platform
September 10, 2021
JPMorgan Chase is buying The Infatuation, a restaurant review and recommendation platform, according to a CNN Business report.
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Pilot program to recycle Taco Bell hot sauce packets
September 9, 2021
Taco Bell is launching a nationwide pilot program with TerraCycle to divert as many used sauce packets as possible away from landfills and give them new life…
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Feds expand Economic Injury Disaster Loan cap, usage options
September 9, 2021
The White House and the U.S. Small Business Administration have overhauled the Economic Injury Disaster Loan program, increasing the loan cap and expanding…
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McDonald’s installs Vispero technology in kiosks for blind, low vision customers
September 8, 2021
McDonald's has selected Vispero's assistive technology to provide blind and low vision customers with an accessible kiosk experience, according to a press…
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White Castle thanks vaccinated team members with $100K giveaway
September 8, 2021
As a way to thank its employees who got the COVID-19 vaccine and to encourage other employees to get it, White Castle is giving away $500 to 200 employees over…
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QSRs to grow by $119B in four years
September 7, 2021
The quick-service restaurant market is projected to grow by $119.20 billion from 2021 to 2025, according to a Technavio report.
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Biscuitville adds 2 executives to Virginia, North Carolina locations
September 2, 2021
Biscuitville Fresh Southern, known for authentic fresh-made biscuits, has added restaurant industry veterans Charles Miller and Omar Velagic as region coaches…
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Apex teams with Welbilt on automated pickup foodservice solutions
September 1, 2021
Apex Order Pickup Solutions, a provider of self-serve automated pickup solutions for foodservice, retail and B2B e-commerce, and Welbilt Inc., a provider of…
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Wags Capital acquires Dirty Bird Fried Chxx with $20M investment
September 1, 2021
The McHenry Group, a restaurant group focused on experiential concept creation, has sold the majority of Dirty Bird Fried Chxx to Wags Capital, an industry…
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Consumers prefer working with staff in QSR experience
September 1, 2021
A majority of consumers still prefer working with staff versus automation in the QSR experience, according to a study from JLL company Big Red Rooster. The…
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McDonald's ponders dining room closings amidst rising COVID-19 cases
August 31, 2021
Amidst rising COVID-19 cases in areas impacted by the Delta variant, McDonald's is advising franchisees on steps to take to re-close their dining rooms — or…
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NASCAR's delivery-only restaurant revving up
August 30, 2021
Lunchbox, an online ordering company for restaurants, and Virtual Dining Concepts, a collection of delivery-only restaurant concepts, is revving up the engines…
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Bojangles closes stores for 'well-deserved' break
August 30, 2021
Bojangles will close all stores today, and on Sept. 13, to give staff a "well-deserved break," according to press release. The move affects all company-owned…
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Chicago sues Grubhub, DoorDash for ‘deceptive, unfair’ business practices
August 27, 2021
The city of Chicago has filed landmark lawsuits against third-party delivery services for "deceptive and unfair" business practices, as outlined in a city…
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Wendy's pledges more than $275K to worldwide organizations
August 27, 2021
The Wendy's Company is pledging nearly $280,000 in charitable donations to a variety of organizations worldwide that align with Wendy's core categories of…
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RFIS 2021 is in the books!
August 25, 2021
We came, we gathered, we partied, we learned. And we'll be back for RFIS 2022 in Nashville.
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McDonald’s pulls milkshakes in UK due to supply chain issues
August 25, 2021
McDonald's has pulled milkshakes and some bottled drinks thanks in part to supply-chain issues at nearly 1,300 restaurant in the UK, according to a New York…
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NRA calls for replenishment of Restaurant Revitalization Fund
August 24, 2021
The National Restaurant Association is calling on Congress to replenish the Restaurant Revitalization Fund, due to concerns over the Delta variant affecting…
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McDonald’s packaging boasts 99.6% sustainable materials
August 23, 2021
McDonald's is all about sustainability these days with 99.6% of paper bags, napkins, cup carriers, food wrappers and other fiber-based materials used for paper…
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