2019 QSR lifesaver: Clever, competitive use of tech

by Richard Traylor — Writer, WebstaurantStore

There are early signs it may be a tough year for foodservice, including QSRs. But one veteran industry observer believes both established and emerging…

If your QSR ever considered kiosks, or maybe especially if it didn’t, read on

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Self-serve kiosks were dominant at this year's National Retail Federation Big Show earlier this month. The options ran the gamut in this realm, from AI and…

QSR brands suffer mightily from old, unintegrated tech

by Robert Whitehead — Director Retail & Hospitality Technology, Softtek Integrations

As the business world catapults ahead — courtesy of all kinds of new technology — the restaurant industry is still suffering significantly from old systems…

The data differences that put QSR customer engagement on steroids

by Robert Whitehead — Director Retail & Hospitality Technology, Softtek Integrations

Though the basic dynamics of the dining experience are pretty much the same as they've always been, any competitive QSR brand today knows data is the…

Cloud POS: 4 key advantages for QSRs

by Christopher Sebes — president, Heartland Commerce

With Cloud POS reclaiming the top spot in this year's POS Software Trends Report from Hospitality Technology, it's clear that cloud-based point of sale…

QSR invoices: Your direct line in to a mother lode of savings

by Andrew Rosenbloom — Director of Marketing, Consolidated Concepts

Invoices are jam-packed with a treasure trove of information about your purchases, your contracts and your ability to reduce costs. When analyzed as a full set…

QSR payment options: Yes, customers really DO care ... a lot

Think your customers don't care much about the way they pay at your QSR? Think again. A new study shows this aspect of your operations can make a real…

Manage your QSR's multi-channel future now or pay later

by Lisa van Kesteren — CEO, SeeLevelHX

QSR mobile strategy is still undergoing growing pains since QSRs — which traditionally had just the two channels of in-restaurant and drive-thru ordering to…

QSR operators: Are you getting a good deal on your financing?

Leasing and financing are critical tools for QSR brands as they open locations, expand existing ones or even refresh equipment for new menu items or better…

QSRs must know ups 'n downs of apps to adapt

by Dave Bennett — President & CEO, Mirus Restaurant Solutions

Like all technology, restaurant app development grows exponentially. But consumers' demands of those apps grows at least as quickly, with diners always…

Does the 'cloud' have a tipping point for QSR operators?

by Christopher Sebes — president, Heartland Commerce

"Why has it taken so long for Cloud POS to get here?" It's all about the tipping points tilting in the right direction at the right time to fall in line with…

3 ways the payment landscape will 'rock your world' this year

by Andre Stoorvogel — Head of Marketing, Bell ID

The payment landscape is changing rapidly and these three areas will help you prepare.

Do QSR POS systems need to play catch-up?

by Christopher Sebes — president, Heartland Commerce

I believe point-of-sale systems need to catch up with point-of-ordering, and the companies that do this well will win hearts, minds, and market share.

QSRs: Born for the integrated tech that customers demand now

by Jesse Noyes — Senior Director of Marketing, Upserve

The news is everywhere in the restaurant business: Customers want more eat-at-home options. QSR concepts have a unique opportunity to meet that need built into…

The kiosk game: What restaurants must be prepared to pay to play

by Chris Gilder — Founder/CEO, Meridian

While self-service initiatives provide significant ROI opportunities, businesses should understand all of the necessary costs and how they plan to fit those…

McDonald's massive move to mobile ordering: A big change that warrants big groundwork

by Russell Zack — SVP, Products and Solutions, HelloWorld

McDonald’s and its recently unveiled plans to implement mobile ordering and curbside pickup is proof that even the mightiest brands now know mobile ordering is…

White Castle claws its way into McDonald's crab space

by S.A. Whitehead — Food Editor, Net World Media Group

White Castle's took on McDonald's this week in one-page visual distillation of the term "good, healthy competition" this week.

Are you accounting for those holiday gift cards correctly?

by Dustin Minton — National Restaurant Practice Co-Leader, BDO USA, LLP

For many restaurants, the holiday season bustles with promotions, parties and gift card sales. But amid the season's cheer, restaurants must account for these…

Why universal POS technology makes all the difference in franchising

Traditionally, franchisors received self-reported metrics from franchisees, making inventory management and sales analysis an unnecessarily lengthy process. To…

3 steps to make third-party ordering work for your restaurant

by Jennifer Wiebe — Marketing Manager, Speedline Solutions

Third-party sites generate sales — and often new customers — so they don't want to shut off the tap. But they're pulling their hair out over the transaction…