The Pop's Beef legacy: How Frankie Radochonski joined the family grill

by Mandy Wolf Detwiler — Editor, Networld Media Group

After sharpening his skills at another sandwich chain, Frankie Radochonski returned to his roots to evolve from a general manager into a successful multi-unit…

Big Dave's Cheesesteaks thrives on culture, customer service, training

by Mandy Wolf Detwiler — Editor, Networld Media Group

Derrick Hayes has three pillars for his cheesesteak brand: customer service, tight training and strict adherence to the brand's culture. Big Dave's…

Roast beef leads the menu at Lion's Choice

by Mandy Wolf Detwiler — Editor, Networld Media Group

Missouri-based Lion's Choice brings the beef - roast beef, that is - to St. Louis. The legacy brand has 32 units and has opened eight in the last four years.

Is Subway's problem bigger than a footlong?

by S.A. Whitehead — Food Editor, Net World Media Group

The North American Association of Subway Franchisees — representing thousands of U.S. franchisees — said its survey of members showed that 75% of those…

Firehouse Subs '5-alarm' tech emergency highlights value of evaluating systems

by S.A. Whitehead — Food Editor, Net World Media Group

For Firehouse Subs, the emergence of COVID-19 on the American landscape triggered nothing short of a five-alarm emergency to get the sandwich brand in sync…

Subway's take on getting back to dine-in

by S.A. Whitehead — Food Editor, Net World Media Group

Like so many other QSRs these days, Subway stores and franchisees are in the process of powering and training up for dine-in amidst a socially distanced world.

McDonald's tags Beyond for plant-based burger test in Canada

by S.A. Whitehead — Food Editor, Net World Media Group

QSR superpower, McDonald's, is entering the plant-based garden, with a test of its new P.L.T. burger in Canada.

Chick-fil-A/Popeyes chicken war yanked August business away from other QSRs

With the feathers settled on August's Chick-fil-A/Popeyes chicken sandwich face-off, the data has started to come in and it doesn't look great for other QSR…

The toll it takes when QSR customers 'lose it' on employees

by S.A. Whitehead — Food Editor, Net World Media Group

'Soul-sucking' is how one fast food worker describes the constant parade of customer abuse she faces on the job, but that worker and others like her aren't the…

Subway father-daughter teams a Dad's Day delight

by S.A. Whitehead — Food Editor, Net World Media Group

This Sunday is a day for the patriarch of the family, but at Subway it might also be a day that dad's delight and give thanks for the precious gift of…

Restaurant tech experts: Tech is pushing QSRs 'away from counter,' toward collaboration

by S.A. Whitehead — Food Editor, Net World Media Group

Restaurant tech experts at Omnivore, Rosnet, Givex and Kallpod tell QSR leaders what to watch when it comes to technology investment.

And they're off: QSR annual fish fare face-off begins

by S.A. Whitehead — Food Editor, Net World Media Group

For the estimated 1.3 billion Catholics globally, Lent and its restrictions on eating land-based animal meat, begins today, as do many of the fish-based QSR…

Subway: The future means 'more'

by S.A. Whitehead — Food Editor, Net World Media Group

With new CEO Trevor Haynes at the helm, Subway is taking a fresh approach that is all about doing "more" for the menu, customers and franchisees.

White Castle, Cinnabon, Your Pie: Travelers along the 'alternate revenue' stream

by S.A. Whitehead — Food Editor, Net World Media Group

Increasingly, QSR brands see the need to expand their revenue universes by creating retail products that can not only add a new source of revenue, but also get…

Subway's way through the storm: Solid plans making recovery easier in hurricane's wake

by S.A. Whitehead — Food Editor, Net World Media Group

Several years ago, Subway worked to develop a disaster protocol in partnership with the American Red Cross. The result of all that pre-planning proved itself…

White Castle 'slides' into fast food history with 'Impossible' feat today

by S.A. Whitehead — Food Editor, Net World Media Group

One of the oldest traditional "fast food" burger brands, White Castle, today leapt headlong into new territory by officially becoming the first national truly…

QSR trends-to-be: Native American novelties to fermented Finnish foods

As a restaurateur, can you choose the menu trends coming down the pike, or would you like to know what trends forecasters say SHOULD be on you menus? Take this…

Jersey Mike's keeps its eyes on the people behind the pies

Sometimes a brand's best potential franchisee "pickings" are already operating entirely different — though operationally similar — types of restaurants.

Cousins Subs focuses on making 'local' central to the brand

by S.A. Whitehead — Food Editor, Net World Media Group

It's a truth that reveals itself over and over again that sometimes the best of everything can be found right in your own backyard. When it comes to that…

Lent: Boom or bust?

by Travis Wagoner — Editor, Networld Media Group

So what's a restaurant owner to do when a significant portion of the eating public will be abstaining from meat on Ash Wednesday and Lenten Fridays? Prepare.