MonkeyMedia Software launches Catering Institute for restaurant operators

March 14, 2013

MonkeyMedia Software, a provider of turnkey catering solutions for restaurant operators, has announced the launch of its MMS Catering Institute — an education…

Burger King SVP Finance: Focus now is on consumer experience

by Alicia Kelso — Editor, QSRWeb.com

The company has added restaurant coaches who grade speed of service, staff friendliness, cleanliness and more.

Chick-fil-A provided $1.4M in scholarships in 2012

March 8, 2013

Chick-fil-A awarded its $1,000 Leadership Scholarship to nearly 1,400 team members in 2012. The recipients work for the company's independent franchise…

Guestworkers at McDonald's franchise file labor abuse complaints

March 7, 2013

International student guestworkers at a McDonald's franchise in Pennsylvania have filed complaints with the Department of State (DOS) and Department of Labor…

Snagajob hourly employment network names new CEO

March 7, 2013

Snagajob, an hourly employment network for job seekers and employers, has named Peter Harrison as its new CEO, succeeding founder Shawn Boyer.

Rita's employee chosen as American Idol finalist

March 6, 2013

Lazaro Arbos, a Rita's Italian Ice employee based out of Naples, Fla, has been chosen as a top 20 finalist by American Idol. The 22-year-old Cuban singer will…

McDonald's guestworkers claim food safety and wage violations

March 6, 2013

A McDonald's franchisee with units in Harrisburg, Lemoyne and Camp Hill, Pa., has been accused of labor abuse and exploitation by international student…

Minimum wage legislation introduced, franchise association responds

March 6, 2013

The debate over the minimum wage has heated up significantly this week. On Tuesday, Senator Tom Harkin and Rep. George Miller introduced a bill to raise the…

Effective marketing on a shoestring budget

by Alicia Kelso — Editor, QSRWeb.com

People are three to four times more likely to buy from you if they know you.

PeopleMatter receives $19M in capital funding

March 5, 2013

PeopleMatter announced it has closed a $19-million growth round of capital led by Scale Venture Partners, based in California. According to PeopleMatter CEO…

The top 13 risks to restaurant operations

By having the correct equipment, protocol and training in place, a restaurant will limit its risk and perhaps even reduce Workers' Compensation costs.

Startup to franchisor: Ice cream concept's success comes from constant branding

by Alicia Kelso — Editor, QSRWeb.com

The Comfy Cow founders discuss how they branded, duplicated and expanded their premium ice cream concept during a slow economy.

Yum! Brands named diversity award winner at IFA convention

February 20, 2013

Louisville, Ky.-based Yum! Brands Inc. has received the International Franchise Association's Ronald E. Harrison Award for its accomplishments in diversity and…

Dunkin' Brands lobbying to redefine 'full-time' employee in response to Obamacare

February 20, 2013

Dunkin' Brands CEO Nigel Travis told the Financial Times this week that his company is lobbying to redefine "full-time" employee status before certain…

Burger King shifting to value messaging amidst tight competition

by Alicia Kelso — Editor, QSRWeb.com

Operations coaches now working with restaurant teams to standardize the customer experience across the U.S. system.

President Obama proposes to increase minimum wage to $9

by Alicia Kelso — Editor, QSRWeb.com

State of the Union address touches on immigration reform, health care regulations and other topics that directly affect the restaurant industry.

NRA: Restaurant job growth hit 17-year high in 2012

February 7, 2013

The restaurant industry added jobs at double the rate of the overall economy in 2012, and the National Restaurant Association expects this trend to continue in…

Subway hones entrepreneurial skills through new virtual program

February 6, 2013

The concept is aimed at providing business lessons and possible opportunities to young would-be franchisees.

Sonic deploys PeopleAnswers HR solution

January 24, 2013

PeopleAnswers has signed a software licensing agreement with Sonic. As part of the agreement, the 400 company-owned Sonic Drive-Ins will use the PeopleAnswers…

Restaurants with engaged employees rank high in customer satisfaction

January 21, 2013

Restaurants with the most engaged employees experience exponentially righer customer satisfaction ratings, according to research from management consulting…