Whataburger readies for operations, customer service competition

January 17, 2013

One-hundred Whataburger restaurants have been named as semifinalists in the company's "WhataGames" competition, held to test the skills of team members in…

Burger King names new chief diversity officer

January 11, 2013

Burger King has named Jerrell Moore as its new chief diversity officer. He will be responsible for continuing to grow efforts in support of BKC's four-pronged…

McDonald's focuses on recession-weary Italy for growth

January 10, 2013

McDonald's plans to open more than 100 new units in Italy throughout the next 10 years. According to Reuters, the market is a priority for the Golden Arches…

Burger King franchisee settles longstanding sexual harassment suit

January 9, 2013

Carrols Restaurant Group Inc., Burger King's largest franchisee, announced that its subsidiary, Carrols Corporation, has entered into an agreement with the…

Taco Bell franchisee cuts staff hours to avoid Obamacare mandate

January 8, 2013

The same week a Wendy's franchisee in Nebraska announced it was cutting employee hours to avoid paying for health care coverage mandated by Obamacare, a Taco…

Wendy's franchisee cuts employee hours, cites Obamacare

January 7, 2013

Another restaurant operator has decided to cut employee hours in order to avoid paying for health insurance for those considered full-time under the impending…

Minimum wage set to rise in 10 states in 2013

December 28, 2012

Although it's far short of the $15 hourly pay many employees in New York and other cities have been protesting for lately, the minimum wage will rise in 201…

Burger King franchisee settles racial discrimination suit

December 27, 2012

Fast Food Enterprises #3, a Burger King franchisee, has settled a federal lawsuit brought forth by a black customer who claimed a white employee in the…

Fiscal Cliff stagnation holding back pace of franchise growth

by Alicia Kelso — Editor, QSRWeb.com

According to a franchise business leader survey, 31 percent of franchisees and 20 percent of franchisors plan to cut jobs to get under the Affordable Care…

What to expect in the quick-service segment in 2013

by Alicia Kelso — Editor, QSRWeb.com

Mobile initiatives will pick up in the New Year, and so will competition from other segments.

Restaurant workers' wage protests spread to Chicago

by Alicia Kelso — Editor, QSRWeb.com

December 13, 2012

After hundreds of New York City quick-service workers walked out of their jobs two weeks ago in protest of low wages, a large crowd is expected to do the same…

Top 2012 (non-menu) stories for the QSR segment

by Alicia Kelso — Editor, QSRWeb.com

Intensified competition has been driven by comprehensive rebranding efforts.

Wendy's franchisee deploys WyckWyre hiring tool

December 11, 2012

WyckWyre, the applicant tracking system focused on the food and hospitality industry, and BF Companies, a 165-unit Wendy's franchisee, announced their…

Restaurant industry expected to outpace national job growth in 2013

December 10, 2012

While the operating environment will remain challenging, America's 980,000 restaurants are expected to post record sales and continue to be a leading job…

Franchisees mull hiring freezes if tax rates aren't extended

December 10, 2012

According to a new survey of franchisees and franchisors, franchise business growth could grind to a halt if the current tax rates aren't extended beyond their…

El Pollo Loco sued over wage dispute

December 10, 2012

On Nov. 21, a wage and hour class action lawsuit was filed by Los Angeles employment attorneys against El Pollo Loco Inc., alleging the company committed…

Fiesta Restaurant Group relocates headquarters to Texas

December 5, 2012

Fiesta Restaurant Group, parent company of Taco Cabana and Pollo Tropical restaurant brands, has relocated its headquarters from Miami to Addison, Texas, a…

Mrs. Fields Cookies plans new store design and branding

December 5, 2012

Mrs. Fields Cookies has announced plans to open its first flagship location in Broomfield, Colo., with construction slated to begin this month. Opening in…

NRA Educational Foundation awards $3MM in scholarships

December 3, 2012

The National Restaurant Association Educational Foundation (NRAEF) announced today it achieved several major milestones in 2012, including awarding $3 million…

New York's QSR employees return to work after wage protest

by Alicia Kelso — Editor, QSRWeb.com

'Fast Food Forward' movement is growing slowly through volunteer, social media efforts.