Effective marketing on a shoestring budget

by Alicia Kelso — Editor, QSRWeb.com

People are three to four times more likely to buy from you if they know you.

PeopleMatter receives $19M in capital funding

March 5, 2013

PeopleMatter announced it has closed a $19-million growth round of capital led by Scale Venture Partners, based in California. According to PeopleMatter CEO…

The top 13 risks to restaurant operations

By having the correct equipment, protocol and training in place, a restaurant will limit its risk and perhaps even reduce Workers' Compensation costs.

Startup to franchisor: Ice cream concept's success comes from constant branding

by Alicia Kelso — Editor, QSRWeb.com

The Comfy Cow founders discuss how they branded, duplicated and expanded their premium ice cream concept during a slow economy.

Yum! Brands named diversity award winner at IFA convention

February 20, 2013

Louisville, Ky.-based Yum! Brands Inc. has received the International Franchise Association's Ronald E. Harrison Award for its accomplishments in diversity and…

Dunkin' Brands lobbying to redefine 'full-time' employee in response to Obamacare

February 20, 2013

Dunkin' Brands CEO Nigel Travis told the Financial Times this week that his company is lobbying to redefine "full-time" employee status before certain…

Burger King shifting to value messaging amidst tight competition

by Alicia Kelso — Editor, QSRWeb.com

Operations coaches now working with restaurant teams to standardize the customer experience across the U.S. system.

President Obama proposes to increase minimum wage to $9

by Alicia Kelso — Editor, QSRWeb.com

State of the Union address touches on immigration reform, health care regulations and other topics that directly affect the restaurant industry.

NRA: Restaurant job growth hit 17-year high in 2012

February 7, 2013

The restaurant industry added jobs at double the rate of the overall economy in 2012, and the National Restaurant Association expects this trend to continue in…

Subway hones entrepreneurial skills through new virtual program

February 6, 2013

The concept is aimed at providing business lessons and possible opportunities to young would-be franchisees.

Sonic deploys PeopleAnswers HR solution

January 24, 2013

PeopleAnswers has signed a software licensing agreement with Sonic. As part of the agreement, the 400 company-owned Sonic Drive-Ins will use the PeopleAnswers…

Restaurants with engaged employees rank high in customer satisfaction

January 21, 2013

Restaurants with the most engaged employees experience exponentially righer customer satisfaction ratings, according to research from management consulting…

Whataburger readies for operations, customer service competition

January 17, 2013

One-hundred Whataburger restaurants have been named as semifinalists in the company's "WhataGames" competition, held to test the skills of team members in…

Burger King names new chief diversity officer

January 11, 2013

Burger King has named Jerrell Moore as its new chief diversity officer. He will be responsible for continuing to grow efforts in support of BKC's four-pronged…

McDonald's focuses on recession-weary Italy for growth

January 10, 2013

McDonald's plans to open more than 100 new units in Italy throughout the next 10 years. According to Reuters, the market is a priority for the Golden Arches…

Burger King franchisee settles longstanding sexual harassment suit

January 9, 2013

Carrols Restaurant Group Inc., Burger King's largest franchisee, announced that its subsidiary, Carrols Corporation, has entered into an agreement with the…

Taco Bell franchisee cuts staff hours to avoid Obamacare mandate

January 8, 2013

The same week a Wendy's franchisee in Nebraska announced it was cutting employee hours to avoid paying for health care coverage mandated by Obamacare, a Taco…

Wendy's franchisee cuts employee hours, cites Obamacare

January 7, 2013

Another restaurant operator has decided to cut employee hours in order to avoid paying for health insurance for those considered full-time under the impending…

Minimum wage set to rise in 10 states in 2013

December 28, 2012

Although it's far short of the $15 hourly pay many employees in New York and other cities have been protesting for lately, the minimum wage will rise in 201…

Burger King franchisee settles racial discrimination suit

December 27, 2012

Fast Food Enterprises #3, a Burger King franchisee, has settled a federal lawsuit brought forth by a black customer who claimed a white employee in the…