3 trends hitting foodservice

by Nate DaPore — President and CEO, PeopleMatter

The next big thing to hit foodservice is gamification, especially in marketing.

Commentary: Keep the bathroom clean or risk losing customers

You may have the cleanest kitchen and best food in the city, but if the bathroom is dirty, customers won't think favorably of your operation.

A&W Restaurants transaction complete

December 26, 2011

A&W Restaurants Inc. has officially been acquired by A Great American Brand LLC, a partnership of domestic and international A&W Restaurant…

Subway names directors of operations and training

December 18, 2011

Subway Restaurants has named Joe Chaves as its new director of operations for the 35,500-plus chain, while Rebecca Audet has been named the brand's director of…

McDonald's hosts global singing competition for employees

December 15, 2011

McDonald's is hosting a global singing competition among its employees that will award the winner an opportunity to win $25,000, appear in a commercial for the…

McDonald's Arabia launches McDelivery call center for customer support

December 13, 2011

Smart Link Contact Centers, a member of Al Khaleej Training and Education Group, has announced the launch of McDonald's Arabia's new McDelivery Service call…

A leopard that couldn’t change its spots

What exactly do you know about employees assigned to handle your deposits?

Popeyes recognized for training and onboarding programs

December 12, 2011

Popeyes Louisiana Kitchen has won top recognition in Brandon Hall's Excellence in Learning and Talent Management awards.

Long John Silver's, A&W to stay in Kentucky

December 8, 2011

Long John Silver's and A&W Restaurants will keep their headquarters in Kentucky after being sold by parent company Yum! Brands -- based in Louisville, Ky.

Four Keys to Improving Speed of Service in a Restaurant

POS systems, training, site design and menu mix can all decrease line busting and drive profit.

Quiznos franchisee deploys video interview system

December 4, 2011

Some restaurant franchisees in the Washington, D.C., area have started using a new system that interviews job seekers using recorded videos through the JobOn…

Ohio incentivizes Wendy's to consolidate headquarters

December 1, 2011

The Wendy's Company announced that it will consolidate its World Headquarters in Dublin, Ohio, a suburb of Columbus. As a result, the company will close its…

Increasing Guest Satisfaction with Productivity-Based Scheduling

Having the right employees at the right time can be a critical component of success.

FastCasual.com publishes Restaurant State of the Industry Report 2012: Workforce Management

November 28, 2011

FastCasual.com has published its Restaurant State of the Industry Report 2012: Workforce Management, which provides a comprehensive view of hiring, retention…

Fast Casual Executive Summit: Keys to good hiring

Sales and HR guru Tom Feltenstein addressed the right interview questions to hire the right people in restaurant and other industries.

De-Silo HR: The Next Evolution

by Nate DaPore — President and CEO, PeopleMatter

It is projected that by 2013, 15 percent of business intelligence deployments will combine BI, collaboration and social software into decision-making…

Fast Casual Executive Summit: the iPad as hiring tool

Patrick Renna from fast-casual concept Boloco advocates providing prospective employees with a tablet to fill out a job application. Here's why.

Taco Bell eliminates 100+ jobs

November 21, 2011

Taco Bell, headquartered in Irvine, Calif., has eliminated 105 positions.

The HR Takeaway From The 99%

by Nate DaPore — President and CEO, PeopleMatter

Occupy movement has been smart to leverage social media, make their members feel like part of a team and reward and recognize their efforts.

One is the loneliest number

Having a lone employee on a late night shift raises the risk of robbery and employee theft.