The one left off the list: hourly employees' influence on consumer decisions

by Amanda Richardson — Senior Vice President of Product and Marketing, Snagajob

While trend lists may not identify employees as a critical factor, the quality of a restaurant's front-line staff has a significant influence on the features…

Celiac awareness foundation now offers restaurant credentialing

April 26, 2012

The National Foundation for Celiac Awareness (NFCA), a non-profit organization dedicated to raising awareness of celiac disease and non-celiac gluten…

Sub shop grows behind marijuana theme

by Alicia Kelso — Editor, QSRWeb.com

Cheba Hut focused on campus and metropolitan markets.

McDonald's focus on core items, reimaging and labor pays off

by Alicia Kelso — Editor, QSRWeb.com

As leadership transition takes place, company remains disciplined about menu enhancements, customer experience.

Restaurants add multicultural training as minority populations grow

by Alicia Kelso — Editor, QSRWeb.com

In the age of social media, companies should have immediate crisis plans and proactive training programs. 

Use online guest feedback to motivate, engage employees

Use guest feedback to build a distinctive customer experience that will drive retention, loyalty and sustainable business performance.

Tips on creating a kid-friendly restaurant

Embrace efforts that go the "extra mile" for kids, such as adding a step stool in the bathroom to encourage independence.

Showing guests something extra ignites loyalty

Operators who take the time, once the basics are being flawlessly executed, to bring in elements of showcasing their food to their captive audience guests will…

Restaurants add 560,000 jobs, NRA partners with CareerBuilder

April 9, 2012

The National Restaurant Association reports that restaurants have added more than 560,000 jobs since the beginning of the employment recovery, with more than…

More Wendy's franchisees deploy WyckWyre HR solution

April 9, 2012

Pennant Foods, a Wendy's franchisee that operates 90 restaurant locations in Southern California and Eastern Tennessee, recently signed on with WyckWyre to…

HotSchedules forms partnership with My Recruiting Center

April 2, 2012

HotSchedules has announced that it has formed a partnership with My Recruiting Center (MRC), a provider of paperless applicant-tracking systems and employee…

Restaurant operators continue to report positive sales, optimism

April 2, 2012

Bolstered by positive same-store sales and traffic results and an optimistic outlook among restaurant operators, the National Restaurant Association's…

Clothes can make the employee

by Nate DaPore — President and CEO, PeopleMatter

Earlier this month I ran across an article in Freakonomics referencing a study that showed "wearing a white lab coat — a piece of clothing associated with care…

McDonald's UK invests in sustainable program

March 27, 2012

McDonald's UK has launched a new program called Farm Forward, aimed at increasing its supply chain sustainability by supporting British and Irish farmers.

Survey: Summer job market improving

March 27, 2012

With more than 200,000 jobs added to U.S. payrolls in each of the last three months, hiring managers for summer jobs have more positive news for job-seeking…

Do you really offer gluten-free dishes?

by Betsy Craig — pres, menutrinfo.com

Identifying and avoiding potential contamination starts with the very basics in the kitchen.

Dunkin' Brands names new head of human resources

March 26, 2012

Canton, Mass.-based Dunkin' Brands Group Inc., parent company of Dunkin' Donuts and Baskin-Robbins, has announced the appointment of Ginger Gregory as senior…

McDonald's coffee focus of two new lawsuits

March 26, 2012

Yet again, McDonald's is defending its hot coffee in court – this time as part of two new lawsuits brought forth by customers claiming they experienced burns…

Commentary: Is your franchisee meeting delivering ROI?

Make a long-lasting connection with your key stakeholders.

Don’t gamble on your summer hiring success

by Amanda Richardson — Senior Vice President of Product and Marketing, Snagajob

If a candidate isn't serious enough to take a short assessment, the odds are he or she won't turn out to be one of your top performers.