Subway names new digital agency of record

February 7, 2012

MediaCom has been chosen to head up Subway Restaurants' domestic digital advertising duties, including search, mobile and display ads.

Five keys to creating great customer experience

by Alicia Kelso — Editor, QSRWeb.com

NAPICS speaker discusses how great service can make up for mediocre food.

NRA: Consumers want local sourcing and healthy menu choices

by Alicia Kelso — Editor, QSRWeb.com

The association's 2012 Restaurant Industry Forecast predicts modest sales and employment growth.

The Secret Decoder Ring and Loss Prevention

Over the holidays I watched “A Christmas Story” for the gazillionth time. One of the scenes in the movie is Ralphie getting his secret decoder ring to unlock…

As serious as a heart attack

by Betsy Craig — pres, menutrinfo.com

It's a good idea to designate a senior member of the waitstaff or a manager to be the point person when dealing with diners with allergy concerns.

AllergyEats warns consumers to be mindful of QSR menu changes

January 31, 2012

There have been numerous comprehensive menu changes in the quick-service segment recently, as chains jockey for position in an increasingly crowded…

Wendy's accelerates store reimaging, undergoes employee 'reboot'

by Alicia Kelso — Editor, QSRWeb.com

Company sees lift in dine-in sales at remodeled restaurants.

Commentary: Be wary of hiring social media 'experts'

By Debbie Goldberg

Chick-fil-A planning 8 Houston area units

January 24, 2012

Chick-fil-A has plans to open eight new units in the Houston market this year. The first restaurant is set to open Jan. 26 in Pearland, Texas, according to the…

North Dakota McDonald's offering signing bonus

January 23, 2012

A McDonald's restaurant in Dickinson, N.D., is offering $300 signing bonuses for prospective employees.

KFC issues layoffs at Louisville headquarters

January 19, 2012

An unknown number of KFC employees were issued pink slips Thursday at parent company Yum! Brands' headquarters in Louisville, Ky.

NRA touts tourism as key to restaurant jobs growth

January 19, 2012

Mike Gibbons, former National Restaurant Association board chairman, has been named to the U.S. Travel and Tourism Board. The board's new members were…

McDonald's named a top global brand for 'consumer responsiveness'

by Alicia Kelso — Editor, QSRWeb.com

Interbrand's methodology factors in financial performance, role of the brand and brand strength.

What else can I get you?

by Betsy Craig — pres, menutrinfo.com

Listen to your customers before -- and after -- tweaking your menu options, and teach your staff how to sell something new.

But I thought it was being done – Inspecting the expected

We may have too much faith that it cannot happen, or won’t happen or we’re simply naïve. Perhaps we don’t seek, therefore we don’t find. Maybe it’s…

McDonald's extends Olympic sponsorship through 2020

January 12, 2012

In a press conference held today in Innsbruck, Austria – site of the inaugural Winter Youth Olympic Games – McDonald's announced its renewed sponsorship with…

Screening your background screener

by Amanda Richardson — Senior Vice President of Product and Marketing, Snagajob

If your application process takes too long, it could repel top talent, leading to bad hires, high turnover and lost profits.

Subway expects to add 25,000 jobs this year

January 11, 2012

The Subway restaurant chain, based in Connecticut, projects it will add 25,000 full- and part-time jobs by the end of 2012.

Revitalize ‘good service’: A foodservice must

by Nate DaPore — President and CEO, PeopleMatter

Loyal customers make approximately 70 percent of all purchases, so increasing loyalty by a mere five percentage points can increase profits by more than 6…

Gloves! The controversy continues – Part 1

by Paul Mcginnis — Vice President, Marketing, Ecolab Food Safety Specialties

To glove, or not to glove, that is the question. It’s a debate that has raged in foodservice circles for years and centers on the question of whether hand…