Reinventing the Customer Experience

Building customer loyalty is first and foremost about the brand experience—across all channels. Providing a personalized experience is the key to turning…

Presented by HP Inc.

Burger King deploys dozen Greek kiosks

February 25, 2019

Free webinar: Optimize operations by running a data-driven restaurant

by S.A. Whitehead — Food Editor, Net World Media Group

Is your brand's data doing all that it can for you? If you have a sneaky suspicion you might be missing out, check out this March 7 webinar with Focus Brands…

DoorDash will use $400M investment to grow 325% this year

February 22, 2019

DoorDash has raised $400 million toward expansion of the app-based food delivery platform, which a news release said has already grown more than 250 percent…

Doing data better: 3 key areas to tweak for better sales, engagement

Is your brand's data use doing you the kinds of favors that can make the competitive difference? This article shines the light on three areas where you might…

Wendy's reaches proposed $50M hacker attack settlement, announces 18 % dividend increase

February 15, 2019

It's a good-news, bad-news kind of week for Wendy's, which announced an 18 percent dividend increase for the latest quarter and that it reached an agreement to…

Taco Bueno apologizes, releases info on 2018 malware attack

February 15, 2019

Taco Bueno provided more information about a payment card incident first reported late last year after an Oct. 29, 2018, third-party report that data from…

Qu raises $10M in Series B funding for expanded in-house delivery, POS technology

February 13, 2019

Qu, a Bethesda, Md.-based point-of-sale company formerly known as Gusto POS, has raised $10 million in Series B funding, led by existing investor Cota Capital…

Wendy's offers free Baconator Fries through Feb 17 for mobile app orders

February 12, 2019

Wendy's is giving away free Baconator Fries with any at-store purchase for customers using its mobile app through Sunday, Feb. 17, according to a press…

Webinar: 5 reasons to move to cloud-based scheduling and time, attendance

February 8, 2019

When you're responsible for staffing a busy restaurant with an hourly workforce, scheduling is only half the battle. As the labor pool gets smaller and the…

Taco Bell kicks off US Grubhub delivery with free delivery offer

February 7, 2019

Taco Bell today said it's launched nationwide delivery via Grubhub, and to kick off the much-requested service the brand said all Grubhub orders from the chain…

New Revel systems designed scaled to brand's size

February 5, 2019

Cloud-based POS and business management platform, Revel Systems, announced a pair of products, each suited to needs of specific types of restaurant brands…

2019 QSR lifesaver: Clever, competitive use of tech

by Richard Traylor — Writer, WebstaurantStore

There are early signs it may be a tough year for foodservice, including QSRs. But one veteran industry observer believes both established and emerging…

Squaring the square: White Castle VP tells how brand develops new slider spin-offs

In this podcast, White Castle Vice President Jamie Richardson tells how the brand keeps innovating on that famous little square of beef, while Blockchain Tech…

If your QSR ever considered kiosks, or maybe especially if it didn’t, read on

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Self-serve kiosks were dominant at this year's National Retail Federation Big Show earlier this month. The options ran the gamut in this realm, from AI and…

Chick-fil-A uses data in new, faster, results-producing way

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Chick-fil-A is using interactive data visualization technology to make better, faster decisions in its ongoing efforts to boost both revenue and customer…

Apple Pay coming to Taco Bell, Jack in the Box

January 23, 2019

Apple has added several partners to its Apple Pay service, including quick service chains Taco Bell and Jack in the Box, which means the mobile payment…

Chipotle VP chats digital strategy

Nicole West, Chipotle VP Digital Strategy and Product, discusses how seriously the chain takes real-time engagement with its customers and what types of…

QSR digital signage decision-making: 8 key queries for your vendor

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

A good vendor should be able to answer these questions regarding a digital signage deployment.

Top tech execs say voice, near-me searches will soar in 2019

by Cherryh Cansler — Publisher, FastCasual.com

This year's top restaurant tech trends are all about meeting the customer at the time and the place of his or her choice. Restaurant brands that point their…