Watch this video interview with a foodservice expert to learn why so many audit programs fail and what brands should know when searching for, designing and implementing their own plans.
Rise Biscuits Donuts director of technology discusses how the chain's use of technology is helping the brand expand.
The brand succeeds by having each franchisee become integrated into the community and is always seeking ways to boost the customer experience via new technology.
From an Under Armour installation that tests athletic ability to a Warby Parker photo booth experience, interactive customer experience was the order of the day at the inaugural Interactive Customer Experience Summit, held June 28-30 at the Sofitel Chicago Water Tower.
The CEOs of Groupon's Breadcrumb and PeachWorks discuss how their technology can help restaurants and retailers stay relevant.
Rich Hope, CMO of Jersey Mike's Subs, talks about the restaurant chain's mobile app.
Don Fox, CEO of Firehouse Subs, talks about the two key ways his brand's mobile app meets customer needs.
Clayton Chan, COO for San Francisco Soup Company, discusses the restaurant chain's use of BLE beacons.
#CONNECTsummit14 included mobile innovation leaders from across the spectrum: tech, restaurant, retail.
Sahene is also heading up a relatively new Philly Cheesesteak concept called Wit or Witout, which recently opened its third store and has sold its first two franchisees
Operators can now pull real-time data and sales forecasts to better control labor scheduling.
Rich Ventura of NEC Display Solutions demos the company's new touchscreen digital signage kiosks that many restaurants are using to showcase their LEED certification info.
Square's Faryl Ury explains how the new stand created by Square allows brick-and-mortar merchants to use the free POS system. The stand can be bolted to the countertop, but merchants can also use the mobile app when making deliveries or taking transactions away from their stores.
Heartland Payments' SmartLink unveiled a new food safety monitoring system at the National Restaurant Association Show last month. The system monitors cooler temperatures and alerts operators of any temperature discrepancies or compliance issues. It helps prevent food loss and streamline operations, according to Jim Ealy.
Star's Jon Levin explains to Cherryh Butler, editor of fastcasual.com, how its new series of mobile printers can help retail and restaurant staff quickly checkout or serve customers.
Speedline Solutions and eThor Media announced their partnership during the 2012 NRA Show. The partnership allows restaurant operators to manage their entire digital footprint from one dashboard and is integrated with the Speedline POS solution.
Michael Hagan, COO of LevelUp, discusses the company's mobile payment and loyalty app during the 2012 NRA Show. The app is the second largest of its kind geared toward the restaurant industry.
Noah Glass, founder of web-based online ordering provider OLO, discusses online ordering trends during the 2012 NRA Show in Chicago.
PeopleMatter founder Nate DaPore, and Marley Hodgson, founder of Mad Greens, discuss the PeopleMatter HR SaaS solution. In February, PeopleMatter also launched its Scheduling module, which enables labor forecasting and communication among restaurant employees.
Revel Systems CEO and co-founder Lisa Falzone demonstrates the company's iPad ordering system during the 2012 NRA Restaurant, Hotel-Motel Show in Chicago.