Two Events. One Goal. Elevate the Customer Experience

We are excited to bring two leading customer experience events to one place! The Interactive Customer Experience (ICX) Summit is about looking at the…

Why your old-school training methods are failing

During a panel at the annual Fast Casual Executive Summit, industry executives discussed how they keep their employees engaged by using a variety of tools…

2018 Seattle Fast Casual Executive Summit: A whirlwind of wisdom, wit, wonderful venues

From stunning Chihuly art glass and the Space Needle to Chipotle's restaurant wisdom and samplings from the fast casual standouts of the Seattle food…

Swiss Chalet: Maintaining a connection with your employees leads to profits

Moe Khawaja, a Swiss Chalet owner and operator since 2001, talks with Hughes' Tim Tang about the effect of happy employees making happy consumers.

Pizza Inn franchisee claims franchisor relationships are key for tech success

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

With new technologies, Daven Acker, a franchisee of Pizza Inn, knows "It's always a challenge."

Zoup CEO talks growing pains

Eric Ersher, founder of Zoup, talks with Hughes' Tom Tang about the challenges of growing and success.

Pita Pit talks choosing the right technology for your brand

Doug Reifschneider, Pita Pit vice president of marketing, discusses the challenges of making the right technology choice for your fast casual brand.

KFC marketing chief on the 'risky business' of selling chicken

KFC Director of Marketing George Felix talks to Hughes Director of Enterprise Solutions Tim Tang about the risks of "out there" marketing campaigns.

The voice of a Sub Station II franchisee

Sub Station II franchisee Mike Monson chats with Tim Tang of Hughes about the voice of the franchisee and the importance of relevancy.

Red Robin COO on using tech to meet evolving consumer needs

Carin Stutz, COO of Red Robin, chats wth Tim Tang of Hughes about how the chain handles customers' evolving needs, which includes a push for technology.

MOD Pizza CEO finds workforce wealth in marginalized workers

by S.A. Whitehead — Food Editor, Net World Media Group

MOD Pizza CEO Scott Svenson sits down with Pizza Marketplace Editor Shelly Whitehead to provide some background on how some of society's most marginalized…

How Wow Bao 'wows' 'em with cartoon-adorned cubbies

Wow Bao's Geoff Alexander talks about how the brand uses kiosks, cubbies and cartoons to delight busy customers even when they are in a huge hurry to pick up…

Jamba Juice using tech to help manage costs of doing business

Susan Taylor, director of franchise operations at Jamba Juice,

Ichor Restaurant Group CEO: 'Technology touches all aspects of our business'

Jeff Bradbury- Hughes interview with Brian Bailey- Ichor

Quiznos VP: 'Big data key to growing brand'

Big data is where it's at when it comes to must-have marketing technology, said Chris Ruszkowski, VP of marketing for Quizno's.

Freshii marketing VP chats about the brand's love of technology, social media and Drake

Melissa Gallagher, Freshii VP of marketing, chats about the variety of marketing techniques that the chain uses to get stand out among its competitors.

Why Dairy Queen added virtual reality to training program

Dairy Queen's Kim Brastad discusses the use of virtual reality and gamification in the chain's training program.

Arby's franchisee weighs in on brand's 'tech tolerance'

COO Bo Davis discusses how he uses technology to keep employees engaged.

Mazzio's CEO: 'Today's generation wants to learn in a new way'

Millennials have changed the way Mazzio's trains employees.

C-Speak: How Hopdoddy relies on tech to customize training, showcase brand culture, streamline openings

Hopdoddy Burger Bar has taken every aspect of workforce management digital to enhance its in-person training, onboarding, and management procedures.