Former Chipotle, McDonald's exec: 'Leadership development has evolved'
Cultivating leadership and developing oneself is key to success, according to Bobby Shaw, a veteran executive of several brands, including Chipotle and McDonald's. He told attendees of this year's Restaurant Franchising and Innovation Summit in Dallas that during his time with those two aforementioned brands, he quickly learned the importance of formal leadership development programs in restaurant operations.
Nonetheless, numerous studies have shown that a third of all employees simply do not trust their employers, while two-thirds of employees say their CEOs focus too much on short-term performance.
"We might not be providing the right type of leadership to our teams," Shaw said, adding that leaders need to create an experience of working with their employees rather than dictating to them.
Watch the full presentation below.
Topics: Staffing & Training
The 2017 Fast Casual Top 100 Movers & Shakers were honored at the annual gala.
Ellen Hartman, CEO of Hartman Public Relations, taught the attendees of this year's Restaurant Franchising & Innovation Summit in Dallas about the importance of having a risk-management plan. Key steps, however, to defusing any negative event, from a food safety...
Sean Kennedy, CEO of Cowboy Chicken, discusses how he's growing his 22-unit brand.
Sponsored by: Hughes
Biju Thomas, founder of Biju's Little Curry Shop, discussed how he successfully partnered to open inside Whole Foods.
Restaurant executives from all over the world gathered in March at the Restaurant Franchising and Innovation Summit in Dallas to not only learn from one another about growing their businesses, but also make more than 10,000 peanut butter and jelly sandwiches.
Katie Fuhrman of MomentFeed; Kimberly Brastad of Dairy Queen; Keith Hill of I Love Bacon; Jamal Bara of Waterfall; Demetra McLain of DW's Subs and Jacquelyn Cirko of Groupon, give an inside look to their Summit experiences.
Saladworks was facing bankruptcy in 2015, when Centre Lane Partners bought it for nearly $17 million. Since then, CEO Patrick Sugrue has been working to breathe new life into the 30-year-old brand. "You have to be able to fail fast...
Jennifer Klawin, SVP, brand strategy, West Coast for BuzzFeed, shared social media tips with restaurateurs.
Jason Valentine, VP of Operations of Cousins Subs, chats about cultivating franchise relationships, employee engagement, the brand's new look and food safety challenges.
Restaurant franchises hoping to grow in the UK must embrace innovation and technology.
The president of Focus Brands sums up his views on the state of the restaurant industry.