Chick-fil-A hits $4 billion in annual sales

by Alicia Kelso — Editor, QSRWeb.com

February 7, 2012

Chick-fil-A Inc. exceeded $4 billion in annual sales in 2011, a record for the Atlanta-based chain.

Five keys to creating great customer experience

by Alicia Kelso — Editor, QSRWeb.com

NAPICS speaker discusses how great service can make up for mediocre food.

Tips on how to use Facebook as a business promotion tool

by Alicia Kelso — Editor, QSRWeb.com

Owner of ice cream shop discusses how to boost rankings and customer interaction.

The top five food trends according to a culinarian

by Alicia Kelso — Editor, QSRWeb.com

During Wendy’s Investor Day, the chain’s product chief outlined what he is seeing from consumers.

QSRs embracing Super Bowl marketing juggernaut

by Alicia Kelso — Editor, QSRWeb.com

Sales of chicken wings expected to surpass pizza for the game.

NRA: Consumers want local sourcing and healthy menu choices

by Alicia Kelso — Editor, QSRWeb.com

The association's 2012 Restaurant Industry Forecast predicts modest sales and employment growth.

Dunkin' Donuts introduces four bakery sandwiches

by Alicia Kelso — Editor, QSRWeb.com

February 1, 2012

Dunkin' Donuts has expanded its all-day menu options with the introduction of four new bakery sandwiches. All four are served oven-toasted and made-to-order on…

Wendy's accelerates store reimaging, undergoes employee 'reboot'

by Alicia Kelso — Editor, QSRWeb.com

Company sees lift in dine-in sales at remodeled restaurants.

QSRs ramp up breakfast marketing campaigns

by Alicia Kelso — Editor, QSRWeb.com

Research shows that 31 million Americans skip breakfast every day, presenting a big opportunity for quick-service restaurants.

McDonald's reports 11 percent profit, plans 1,300 new stores

by Alicia Kelso — Editor, QSRWeb.com

Chicken McBites, blueberry banana nut oatmeal and Cherry Berry Chiller iced beverage ready for menu debut.

How Subway created the top brand buzz

by Alicia Kelso — Editor, QSRWeb.com

Differentiation is the key to generating — and maintaining — positive consumer perception.

McDonald's named a top global brand for 'consumer responsiveness'

by Alicia Kelso — Editor, QSRWeb.com

Interbrand's methodology factors in financial performance, role of the brand and brand strength.

Pizza Hut, Subway, DQ ads among 'most effective'

by Alicia Kelso — Editor, QSRWeb.com

Ace Metrix measured consumer impact of every nationally breaking television spot in near real-time.

Restaurant industry's 2012 trends shaped by demographics, nutrition

by Alicia Kelso — Editor, QSRWeb.com

NPD Group's research also expects retail competition to increase and commodity prices to affect menu offerings.

Under new leadership, Rita's Italian Ice ready for overseas debut

by Alicia Kelso — Editor, QSRWeb.com

New CEO offers insight on changes to store layouts and marketing plans.

Dunkin' Donuts Chicago unit opens with new look, enhanced menu

by Alicia Kelso — Editor, QSRWeb.com

Dunkin' Donuts will open its 500th Chicago location Jan. 14. The milestone restaurant will feature a new design, with updated colors and coffee buzz words…

McDonald's UK replaces Happy Meal toys with books

by Alicia Kelso — Editor, QSRWeb.com

January 11, 2012

McDonald's UK's latest Happy Meal promotion features Mudpuddle Farm books instead of traditional plastic toys.

Chick-fil-A grills chicken nuggets for healthier kid's meal

by Alicia Kelso — Editor, QSRWeb.com

January 9, 2012

As more quick-service chains add healthier options to their kids' meals, such as apple slices and milk, Chick-fil-A has gone a step further, introducing…

Sonic to focus on breakfast, ad exposure

by Alicia Kelso — Editor, QSRWeb.com

Company's Q1 Fiscal 2012 results include slight increase in same-store sales.

Dunkin' Donuts, Baskin-Robbins outline ambitious expansion plans

by Alicia Kelso — Editor, QSRWeb.com

New franchise agreement calls for approximately 50 Baskin-Robbins restaurants to be opened in Vietnam over the next several years.