Jimmy John's officially becomes an Inspire Brands company

October 18, 2019

Arby's and Sonic parent, Inspire Brands, Inc. has officially completed its acquisition of Jimmy John's Sandwiches, now making Inspire Brands the fourth largest…

Chick-fil-A calls up dine-in mobile ordering nationwide

October 17, 2019

Chick-fil-A said it's eliminating the need to stand in line or order at the counter for its in-restaurant guests by introducing dine-in mobile ordering at…

Noble partners with Epson to streamline in-venue mobile food, drink orders

October 17, 2019

Noble, an on-premise experience platform that streamlines food and beverage operations for venues, has adopted the Epson TM-m30 and TM-T20II POS receipt…

A QSR guide to confronting activists, restaurant disruption

by Mark Lee — Assistant Vice President and Risk Consultant, Hub International

Social media has taken the gloves off social activism and that's being felt in the real world at QSR brands nationally and worldwide. An ongoing series of…

KFC promotion sends 528 wings each to 500 diners' doors

October 17, 2019

KFC is pushing its newly introduced Kentucky Fried Wings with a special $75 promotional package available for 500 customers, which essentially sends 528 wings…

Burger King opens 3,000th restaurant in Asia-Pacific

October 17, 2019

Burger King has opened its 3,000th Asia-Pacific store in Huatai Center in Shanghai, China this fall. The new restaurant, which is operated by a joint venture…

The dark side of restaurant automation: data management challenges

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Self-service kiosks, and other automation technologies, deliver greater efficiencies to restaurants, but managing the data for managing equipment presents more…

B.Good, Wahlburgers, Salata, Gloria Jean's leaders on the state of fast casual 'front'

by S.A. Whitehead — Food Editor, Net World Media Group

The fast casual restaurant "front" is inncreasingly a rough-and-tumble one on the restaurant industry field of play. But the four brand leaders on the Fast…

Ben & Jerry's, Sierra Club unite on clean energy

October 16, 2019

Ice cream chain,Ben & Jerry's, has joined with the Sierra Club on a renewable energy push nationwide in October, through both a social media initiative and…

When digital menu content distracts from the goal

From menu animations that flash by at the speed of light, to the laborious customer experience of printed menus, there's got to be a better way.

Fancy Foods shows' host rebrands, widens membership

October 15, 2019

The 67-year-old Specialty Food Association — representing 3,800 member companies in the $148 billion specialty food industry — is itself rebranding. The SFA…

What to do when franchisees go rogue

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

As franchise organizations expand, they oftentimes find it makes sense to allow franchisees some freedom in how they market the brand. But knowing how much…

Order ahead app Ritual launches in Germany, Hong Kong, Netherlands

October 14, 2019

Toronto's Ritual, an on-demand food pickup service, has expanded its international footprint by launching its mobile app in Germany, Hong Kong and the…

Panera Bread SVP: 'Mission matters, purpose matters'

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The complexities of operational excellence in the omnichannel environment are challenging restaurants, and employers are challenged more than ever to unlock…

Personalization can pay off in holiday time, claims study

October 14, 2019

Customers acquired during a previous holiday season are more than twice as likely to convert the next holiday season compared to other customers. That finding…

Yum China puts waste in 'basket'

October 14, 2019

Yum China Holdings is China's first restaurant company to attain the International Sustainability and Carbon Certification. It has launched a system that…

BBVA's Strickland: customers want similar experiences in desktop, mobile banking

by David Jones — Editor, Networld Media Group

Tim Tang, director, enterprise solutions at Hughes, sits down with Gil Strickland, vice president, product management at BBVA USA, to talk about customer…

Presented by Fast Casual

If 41% of diners eat it once weekly, does your restaurant care?

October 11, 2019

For some of us, it's like something from a horror story: Technomic's recent consumer trend report showing that desserts are disappearing from increasingly…

POS marketing: How data helps restaurants win more repeat business

Restaurant owners and managers are always looking for ways to win more repeat customers. Whether it’s by updating their menu or hosting themed events…

Survey: QSR customers uncertain about transaction security

October 10, 2019

With an estimated one-third of diner/restaurant interactions now reported to involve some kind of "smart" device, many consumers are worried about the overall…