AI won't replace restaurant employees, it will make CX better

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

A panel at the Interactive Customer Experience Summit in Charlotte from Sept. 11 to 13 tackled AI head on and how its real benefit is to improve the customer…

Birdcall expands in Phoenix, offers self-serve kiosks

September 26, 2023

Birdcall, a chicken QSR with 13 locations in Colorado, Arizona and Texas that offers self-order kiosks, recently opened a second Arizona location in Phoenix at…

Should restaurants enter the Metaverse?

by cooper, Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

What is the metaverse good for? A panel at the Interactive Customer Experience Summit debated this topic.

McDonald's to raise royalty fee for new restaurants

September 25, 2023

McDonald's is raising its royalty fee for franchisees opening new domestic and Canadian restaurants, according to a CNN report.

Subway to award 10 rewards program members 1M points for traveling to Alaska

September 25, 2023

Travel to the top of the world — the northern most city in the U.S. — by Oct. 31 and you can earn one million Subway points and be automatically upgraded to…

Bank sues singer Chris Brown for unpaid Popeyes loan

September 25, 2023

Does singer Chris Brown owe millions after securing a loan to buy two Popeyes restaurants? According to a Yahoo Entertainment report, City National Bank is…

Webinar: How White Castle navigates efficiency through tech

September 22, 2023

In today's fast-paced business landscape, efficiency is paramount, especially for multi-site operations. The integration of technology into these operations…

Jack in the Box launches 'angry' taco for Halloween

September 22, 2023

Jack in the Box has launched the Angry Monster Taco and is bringing back the Monster Taco for a third year. The tacos are priced two for $3 and are available…

Chester's Chicken pits 2 menu items against each other in race to top

September 22, 2023

It's a battle of the bites! Alabama-based Chester's Chicken is putting its reigning champ, the brand's Honey Stung Chicken Bites, against the newly released…

Redefining QSRs: How PDQ journeyed to superior quality, service

by Mandy Wolf Detwiler — Editor, Networld Media Group

PDQ - short for People Dedicated to Quality - has 63 traditional units as well as sports arenas and airport locations. The brand is a people-first…

The Power Of VARs: A Candid Conversation With POSGuys.Com

Colton Kaltenfeldt from POS Guys offers insights into the advantages of working with a VAR that benefit businesses in the long run.

Great American Cookies, Marble Slab creamery announce March of Dimes partnership

September 21, 2023

Great American Cookies and Marble Slab Creamery have partnered with March of Dimes, a nonprofit fighting for the health of moms and babies. The three companies…

Smalls Sliders reaches 100 units in development

September 21, 2023

Smalls Slider has more than 100 restaurants — called "cans" — under development, according to the press release.

Five Guys, BurgerFI, Papa Johns execs weighing in: 'Embracing AI without Killing Your Budget'

September 21, 2023

Restaurants of all sizes are exploring the use of artificial intelligence to cut labor costs, reduce errors, improve customer satisfaction and enhance the…

White Castle adds delivery to its app

September 21, 2023

White Castle has added delivery to its app, meaning customers can order their favorite White Castle meals with a $4.99 delivery fee and no additional upcharges…

Jack in the Box opens 2nd location with Craved imaging

September 20, 2023

Jack in the Box Inc. has opened its first drive-thru-only location featuring its updated Craved redesign. It is also the second opening this summer in the Salt…

Savvy Sliders enters Florida

September 20, 2023

Michigan-based Savvy Sliders has opened its first store in Florida and it is located in Tamarac City. The unit is 2,300 square feet and open 24-hours a day…

Gordon Food Service Canada names Toast preferred POS partner

September 20, 2023

Gordon Food Service, a Wyoming, Michigan-based warehouse foodservice distributor, has named Toast Inc., provider of a digital platform built for restaurants…

Smalls Sliders to enter South Carolina

September 20, 2023

Smalls Sliders has inked a multi-unit deal with franchise group Sandlot LLC for five units in South Carolina, marking the brand's entrance into the state…

96% of restaurants planning expansion, need help with operational challenges

September 19, 2023

Although operational challenges are tougher than ever, operators still have sights set on growth, according to a Crunchtime research study, which revealed that…