Opiniator: Text this customer experience survey

The CRM tool invites guests to rate the restaurant at the point of experience and provides real-time analytics for operators.

Arby’s to giveaway Junior Deluxe sandwiches July 5

July 1, 2010

To celebrate the red, white and blue, Arby's is offering its new Junior Deluxe sandwich free, with any drink purchase, on July 5.

Groupon and McClatchy Interactive form national partnership

July 1, 2010

Groupon has announced that it has signed a national agreement with The McClatchy Company to distribute exclusive content to McClatchy’s websites located in 2…

Trends in Eating Out: Hunker down, or exhale?

by Janet Eden-Harris — CMO & SVP Strategy, Market Force

Nothing is more top of mind right now for those of us in the restaurant industry than the state of the economy.

I’d like the ‘green’ packaging please

by Kim Frankovich — VP of Sustainability, Solo Cup Company

I’m often asked by foodservice operators and consumers: What sustainable single-use foodservice products should I use to serve food and beverages? Which…

Arby's launches social media campaign to promo value LTO

June 30, 2010

Arby's is using its first social media campaign to promote a new limited-time-offer sandwich designed for its value meal. The Junior Deluxe debuts this…

Stockholders approve CKE Restaurants takeover by Apollo

June 30, 2010

It's official. Stockholders of CKE Restaurants Inc., parent company of the Carl's Jr. and Hardee's brands, approved the proposal of merger on Wednesday by…

Wendy's/Arby's Group plans to re-enter Japan with co-branded stores

June 30, 2010

Wendy's/Arby's International Inc., a subsidiary of Wendy's/Arby's Group Inc., plans to re-enter the Japanese market and is looking for operators. WAI is…

Cold Stone promos Gold Cone flavors with Facebook contest

June 30, 2010

Cold Stone Creamery has launched its first Facebook contest, offering the grand prize winner a chance to create an original ice cream flavor that will be in…

Restaurant industry outlook softened in May

June 30, 2010

The outlook for the restaurant industry softened in May, as the National Restaurant Association's comprehensive index of restaurant activity fell below 100 for…

Tasti-D-Lite to expand across the U.S.

June 30, 2010

Tasti D-Lite is continuing its rapid expansion plans with the announcement of three area development agreements with commitments for 65 locations in Dallas…

PRSCamp: Taco Bell addresses HR challenges

At the recent People Report Workforce Symposium Summer Camp, the Taco Bell HR team shared ways the company is working to improve retention and upgrade the…

Market Force restaurant study reveals jump in consumer confidence

June 29, 2010

Consumer confidence is on the rise when it comes to eating out, according to a new survey conducted by Market Force Information, a customer intelligence and…

Wendy's readies for new premium salad launch

June 29, 2010

Wendy's will announce its new lineup of premium salads next week, but the salads are already in many stores and posted on the company's website.The new…

Teamsters threaten strike against Dunkin' Brands distributor

June 29, 2010

A Boston-based union that has protested and threatened boycotts against Dunkin' Donuts over a contract dispute with one of its distributors is now talking…

Jack In the Box completes new credit facility

June 29, 2010

Jack in the Box Inc., parent company of the Jack in the Box and Qdoba Mexican Grill restaurant brands, has completed a new five-year $600 million senior credit…

NexCen now producing own dry pretzel mix for Pretzelmaker

June 29, 2010

NexCen Brands Inc.'s manufacturing facility in Atlanta is now producing dry pretzel mix for its Pretzelmaker brand in addition to the company's existing cookie…

NRA Show 2010: Attendance up 11%

While still below the 71,000 who attended the show in 2008, the increase over 2009 is a good sign.

Leave Me Alone---I'm trying to work!

by Michael Harms — Sr. Business Analyst, People Report - Black Box Intelligence

Okay, so unemployment is at 10% and the economy has lost over 8 million jobs since this recession began. You don't have to be an economist to know that this…

Why QSRs aren't winning with premium salads

I prefer to eat healthy, so it's encouraging for me to see more QSRs adding better-for-you items to their menus, including salads. But I'm not sure that…