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McDonald's complaints on the rise
February 26, 2007
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ClaudeGlobe and Mail: The number of people calling McDonald's customer complaint hotline grew in 2006, rising to an average 20.1 complaints per 100,000 guests at company-owned stores, up from 18.5 complaints per 100,000 guests the previous year. Problems with order accuracy accounted for about one fourth of the total number of complaints.
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