Case Studys
Nestlé: Co-creating the future of breakfast
Building a global insight community for the largest food and beverage company in the world
Presented by Service Management Group
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From Pilot to National Presence in 5 Years with CloudKitchens
Hawaiian Bros has grown from a single pilot to a national brand—thanks to a strategic partnership with CloudKitchens. Known for its fresh, craveable Plate…
Presented by CloudKitchens
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Pollo Campero partners with SMG to deliver unforgettable customer experiences
The power of combining a tradition of service and hospitality with strategic customer experience management
Presented by Service Management Group
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How Big Chicken Is Using Guest Feedback to Fuel Franchise Growth
Big Chicken uses Ovation to identify system-wide issues and improve the guest experience across its growing franchise network. By catching trends like missing…
Presented by Ovation Up, Inc.
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How Via 313 Pizzeria Doubled Down on Guest Recovery and Operational Excellence With Ovation
Via 313 Pizzeria, a fast-growing Detroit-style pizza brand with 20+ locations, needed deeper insights into guest sentiment and a faster way to recover unhappy…
Presented by Ovation Up, Inc.
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How Earthbar 70X'd Their Feedback Volume
Earthbar, a California-based health and wellness brand with 40 locations, transformed its guest feedback process using Ovation. Previously reliant on a single…
Presented by Ovation Up, Inc.
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How Friendly's Got 24X More Feedback with Less Work - Ovation Case Study
Friendly’s, the 120+ location family diner, switched from traditional long surveys and skyrocketed the amount of feedback they were getting while managing it…
Presented by Ovation Up, Inc.
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How PDQ Chicken Brings Back 50% of Unhappy Guests
PDQ Chicken, a fast-casual chain, faced challenges managing guest feedback for its 50+ locations, especially with off-premise business comprising 80% of sales.
Presented by Ovation Up, Inc.
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How Taziki's Mediterranean Café Skyrocketed Survey Volume - Ovation Case Study
Taziki’s Mediterranean Café, known for its made-to-order Mediterranean cuisine, has achieved significant success through its partnership with Ovation. Taziki’s…
Presented by Ovation Up, Inc.
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Digital Signage Pilots Travel Center Giant to Stronger Customer Connections
DEEL, specializing in dynamic digital signage for convenience stores and gas stations, outfitted a small number of Pilot’s stores as part of a test to…
Presented by Deel Media
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Cubby’s Expands Restaurant Tech Stack and Continues Expansion.
Controlling food costs is always top of mind for Cubby’s, a Utah-based multi-unit restaurant brand committed to fresh, high-quality ingredients. The concept …
Presented by SynergySuite
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Snackpass Aids Presotea in Overcoming Tech Challenges
Unfortunately, this digital revolution comes with a unique set of challenges. One of the most prevalent hurdles that restaurant operators face is the…
Presented by QSRweb.com
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Star Micronics & ClearTEQ Provide Optimal POS Solution To Specialty Market East Meats West
Star Micronics & ClearTEQ partner together to provide an optimal POS solution to specialty market and small business, East Meats West
Presented by Star Micronics America
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Investing in digital guest experience ordering platform pays short and long-term dividends
Many restaurants today rely on the steady influx of takeout orders, especially in the limited order and fast casual sectors. So, Investing in a digital guest…
Presented by FastCasual.com
download nowCosta Vida SynergySuite Case Study
Costa Vida needed a restaurant management system that gave them easy reporting and faster inventory, while having the capability to handle raw food SKUs that…
Presented by SynergySuite
download nowQuiznos Sub SynergySuite Case Study
Learn how Quiznos was able to reduce labor costs and food costs by as much as 4% by utilizing SynergySuite’s back-of-house modules.
Presented by SynergySuite
download nowShipley Do-Nuts SynergySuite Case Study
Shipley Do-Nuts is booming. Learn how SynergySuite has helped Shipley manage its growth and coordinate operations and data among company shops and franchisees.
Presented by SynergySuite
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Vitamix and Smoothie King – The Perfect Blend
A long-standing partnership between a smoothie franchise and a provider of commercial blenders has proven to be a driver of growth for both companies.
Presented by QSRweb.com
download nowChurch's Chicken - Ampler x SynergySuite Case Study
See how Church’s Chicken is using SynergySuite to provide a cohesive, comprehensive back office platform for their restaurants. They have gained greater…
Presented by SynergySuite
download nowTropical Smoothie Cafe x SynergySuite Case Study
Learn how Tropical Smoothie Cafe is scaling with growth and empowering franchisees with the tools to become more profitable. Tropical Smoothie Cafe is using…
Presented by SynergySuite
download nowFeatured Vendor
Through the AI-powered 'Flippy' fry station, Miso deploys proven AI automation that solves the fry station staffing crisis for high-volume restaurant chains. Flippy automates your entire fried menu operations end-to-end, the industry's most dangerous and hardest-to-staff position.
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