Quiznos gets redemption uptick from location-based mobile coupon test

February 5, 2013

Sense Networks, a provider of mobile ads based on mobile location and behavioral targeting data, today announced the completion of a mobile advertising…

Foodservice research firm finds sandwich concepts are popular

February 5, 2013

Sandleman & Associates, a California-based foodservice consumer research firm, has named its 2012 "Fast-Food Awards of Excellence" winners.

Infographic: Top Mobile Apps for Restaurant Consumers

A look at some of the most popular mobile apps consumers are using when dining out.

White Castle adds location-based mobile couponing

January 31, 2013

White Castle has introduced mobile couponing, allowing fans to opt-in to receive deals via text messages sent directly to their phones. The new service, called…

Jack in the Box redesigns website to cater to mobile users

January 30, 2013

Jack in the Box has debuted its completely redesigned website (jackinthebox.com), created to "heighten the engagement of online visitors," according to a…

Study: Effective customer service comes from kindness, not speed

January 25, 2013

Global companies seeking ways to provide a differentiated customer experience should focus on the power of emotion, according to a new study from…

Restaurants with engaged employees rank high in customer satisfaction

January 21, 2013

Restaurants with the most engaged employees experience exponentially righer customer satisfaction ratings, according to research from management consulting…

Value, convenience drive consumers to QSR brands

January 18, 2013

Customers become loyal to quick-service brands because of the value they offer, convenience, low prices and speedy service.

Krispy Kreme: Operations and marketing spark growth

by Alicia Kelso — Editor, QSRWeb.com

The chain marks its debut in India this week and is also ready to open its first small shop model in the U.S.

Burger King sued over hot coffee

January 10, 2013

Burger King is the latest quick-service giant to face a lawsuit over hot coffee. A Louisiana woman has sued the company for injuries she claims she sustained…

Baskin-Robbins whittles ice cream flavor contest to 10 finalists

January 10, 2013

Baskin-Robbins has selected the top 10 finalists of its third annual Create Baskin's Next Favorite Flavor Contest. Fans are now invited to vote online for…

How businesses will use online customer feedback in 2013

January 4, 2013

Savvy companies will use location-specific social reviews and alerts to quickly pinpoint trouble spots and react in a way best suited to deliver the best…

KFC's new campaign aimed at football fans

January 4, 2013

Just in time for the NFL playoffs — and Super Bowl — KFC has registered a trademark to be "The Official Sponsor of Couchgating" and has launched its new…

Report: Consumers likely to share complaints about restaurant cleanliness

December 28, 2012

SCA's third annual 2012 Tork Report reveals that 92 percent of U.S. consumers said they will complain about an unfavorable dining-out experience. Of those…

Chinese consumers warming up to coffee trend

December 21, 2012

New research from Mintel unveils an increase in café culture in the China market, which has provided an impetus for coffee retails to plan expansions there.

Commentary: Rising consumer interest in food makes 2013 look prosperous

December 20, 2012

People will find ways to discuss, experiment and dabble in the world of food, no matter what their financial situation.

UK's QSR segment gets a boost from recession-weary consumers

December 20, 2012

The quick-service restaurant segment in the United Kingdom is showing signs of growth amidst that country's recession. According to new research from…

Experts weigh in on emerging restaurant trends

by Alicia Kelso — Editor, QSRWeb.com

Look for visual marketing plans, mobile engagement and daypart expansion in the New Year.

Tim Hortons launches Random Cups of Kindness campaign

December 17, 2012

Tim Hortons' "Random Cups of Kindness" campaign begins today and runs through Dec. 22. During the promotion, thousands of randomly selected guests at more than…

What to expect in the quick-service segment in 2013

by Alicia Kelso — Editor, QSRWeb.com

Mobile initiatives will pick up in the New Year, and so will competition from other segments.