Customer Service / Experience News & Media
Burger King sued over hot coffee
January 10, 2013
Burger King is the latest quick-service giant to face a lawsuit over hot coffee. A Louisiana woman has sued the company for injuries she claims she sustained…
read nowBaskin-Robbins whittles ice cream flavor contest to 10 finalists
January 10, 2013
Baskin-Robbins has selected the top 10 finalists of its third annual Create Baskin's Next Favorite Flavor Contest. Fans are now invited to vote online for…
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How businesses will use online customer feedback in 2013
January 4, 2013
Savvy companies will use location-specific social reviews and alerts to quickly pinpoint trouble spots and react in a way best suited to deliver the best…
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KFC's new campaign aimed at football fans
January 4, 2013
Just in time for the NFL playoffs — and Super Bowl — KFC has registered a trademark to be "The Official Sponsor of Couchgating" and has launched its new…
read nowReport: Consumers likely to share complaints about restaurant cleanliness
December 28, 2012
SCA's third annual 2012 Tork Report reveals that 92 percent of U.S. consumers said they will complain about an unfavorable dining-out experience. Of those…
read nowChinese consumers warming up to coffee trend
December 21, 2012
New research from Mintel unveils an increase in café culture in the China market, which has provided an impetus for coffee retails to plan expansions there.
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Commentary: Rising consumer interest in food makes 2013 look prosperous
December 20, 2012
People will find ways to discuss, experiment and dabble in the world of food, no matter what their financial situation.
read nowUK's QSR segment gets a boost from recession-weary consumers
December 20, 2012
The quick-service restaurant segment in the United Kingdom is showing signs of growth amidst that country's recession. According to new research from…
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Experts weigh in on emerging restaurant trends
by Alicia Kelso — Editor, QSRWeb.com
Look for visual marketing plans, mobile engagement and daypart expansion in the New Year.
read nowTim Hortons launches Random Cups of Kindness campaign
December 17, 2012
Tim Hortons' "Random Cups of Kindness" campaign begins today and runs through Dec. 22. During the promotion, thousands of randomly selected guests at more than…
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What to expect in the quick-service segment in 2013
by Alicia Kelso — Editor, QSRWeb.com
Mobile initiatives will pick up in the New Year, and so will competition from other segments.
read nowPoints-based mobile loyalty service now available for small operators
December 12, 2012
A new subscription-based loyalty service once available to only large businesses is now ready for smaller and single-location businesses, including restaurants.
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Top 2012 (non-menu) stories for the QSR segment
by Alicia Kelso — Editor, QSRWeb.com
Intensified competition has been driven by comprehensive rebranding efforts.
read nowBurger King Latin America integrates digital channels
December 11, 2012
Following the launch of its first ever unified website in the Latin America and Caribbean region earlier this year, the Burger King brand has rolled out new…
read nowCarl's Jr. launches first online deal in Canada
December 10, 2012
Carl's Jr.'s restaurant in Kelowna, British Columbia — the brand's first in Canada — is featuring its first online deal with partner Smart Betty.
read nowTechnomic outlines restaurant visit drivers
December 5, 2012
Techmonic's new report, "Menu Positioning and Occasion Driver Consumer Trend," outlines consumer behavior and preferences regarding dining occasions.
read nowMcDonald's rolls out gesture-controlled digital games for kids
December 3, 2012
According to AVInteractive.com, quick-service behemoth McDonald's has deployed gesture-controlled digital signage technology into more than 150 of its key…
read nowSubway brings back $2 customer appreciation promotion
November 30, 2012
Throughout December, Subway will offer $2 cold cut combo or meatball marina 6-inch subs.
read nowMuslim group asks Subway to apologize for Louisiana incident
November 30, 2012
The Council on American-Islamic Relations (CAIR), the nation's largest Muslim civil liberties organization, is calling on the Subway restaurant chain to…
read nowMcDonald's adds delivery service in Japan
November 29, 2012
McDonald's is planning a national rollout of its McDelivery home delivery service in the Japanese market. According to Burger Business, the chain will also…
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