Culver's employee's customer service efforts go viral

February 25, 2013

On Feb. 21, a Facebook user named Dan Foecking posted a photo of a Culver's employee in Mundelein, Ill., helping a special needs customer order food. Within…

McDonald's Europe testing wireless charging pads

February 24, 2013

Customers at McDonald's restaurants around Europe can now charge their wireless/mobile devices at their table. According to Know Your Mobile, the chain is…

New app puts restaurant customers in control of music

by Cherryh Cansler — Editor, FastCasual.com

Roqbot allows customers to select the music played while they eat.

Using mobile to differentiate your business and drive profits

With professional retail systems, customers also can perks based on actual accrued purchase amounts, allowing them the flexibility to earn rewards for more…

Burger King shifting to value messaging amidst tight competition

by Alicia Kelso — Editor, QSRWeb.com

Operations coaches now working with restaurant teams to standardize the customer experience across the U.S. system.

Tim Hortons testing electric vehicle charging stations

February 13, 2013

Electric vehicle owners in Oakville, Ontario, are now able to charge their cars during a Tim Hortons visit. The chain has installed its first electric vehicle…

Restaurant.com adds gaming platform to generate customer loyalty

February 13, 2013

Restaurant.com has added gaming features to its website to generate customer loyalty. Restaurant.com's new social loyalty employs Badgeville's Behavior…

Report: Restaurants that focus on customer loyalty will win in slow economy

February 12, 2013

With little to no growth forecasted for the restaurant industry in the next several years and consumer frugality being the "new norm," restaurants will need to…

Emotional engagement is key to driving brand loyalty

February 11, 2013

Emotional engagement is the dominant driver of purchase decisions and brand loyalty now that promotions and discounting have reached saturation levels…

Tim Hortons footing the bill for random customers

February 7, 2013

Tim Hortons Cafe & Bake Shop will celebrate National Random Acts of Kindness Week, Feb. 11-17, by picking up the bill for unknowing guests at the…

Create Your Own App platform available for restauants

February 6, 2013

As more customers use their mobile devices for information, directions, take-out orders and reservations, restaurants using mobile apps to engage with their…

Quiznos gets redemption uptick from location-based mobile coupon test

February 5, 2013

Sense Networks, a provider of mobile ads based on mobile location and behavioral targeting data, today announced the completion of a mobile advertising…

Foodservice research firm finds sandwich concepts are popular

February 5, 2013

Sandleman & Associates, a California-based foodservice consumer research firm, has named its 2012 "Fast-Food Awards of Excellence" winners.

Infographic: Top Mobile Apps for Restaurant Consumers

A look at some of the most popular mobile apps consumers are using when dining out.

White Castle adds location-based mobile couponing

January 31, 2013

White Castle has introduced mobile couponing, allowing fans to opt-in to receive deals via text messages sent directly to their phones. The new service, called…

Jack in the Box redesigns website to cater to mobile users

January 30, 2013

Jack in the Box has debuted its completely redesigned website (jackinthebox.com), created to "heighten the engagement of online visitors," according to a…

Study: Effective customer service comes from kindness, not speed

January 25, 2013

Global companies seeking ways to provide a differentiated customer experience should focus on the power of emotion, according to a new study from…

Restaurants with engaged employees rank high in customer satisfaction

January 21, 2013

Restaurants with the most engaged employees experience exponentially righer customer satisfaction ratings, according to research from management consulting…

Value, convenience drive consumers to QSR brands

January 18, 2013

Customers become loyal to quick-service brands because of the value they offer, convenience, low prices and speedy service.

Krispy Kreme: Operations and marketing spark growth

by Alicia Kelso — Editor, QSRWeb.com

The chain marks its debut in India this week and is also ready to open its first small shop model in the U.S.