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Customer Service / Experience News & Media

Three Key Considerations When Deploying WiFi In Restaurants

With proper planning, you can securely offer your customers the convenience of a BYOD network.

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MEDIAPRO deploying animated digital menu boards in restaurants

May 8, 2013

Covina Burger, a California-based QSR restaurant company, has ditched its plastic backlit menu boards in favor of dynamic digital signage menu boards from…

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Wendy's targets Millennial males with late-night deal, concert promotions

May 8, 2013

Wendy's Moonlight Meal Deal has been launched to "meet the needs" of the millennial male demographic. The company cites a new survey conducted by Braun…

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Dunkin' Brands: Mobile is the center of marketing strategy

by Alicia Kelso — Editor, QSRWeb.com

Big data is the future of the fast-paced QSR industry, CEO says.

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Dunkin' Donuts 'Fresh Brew' model designed to enhance in-store experience

by Alicia Kelso — Editor, QSRWeb.com

May 7, 2013

During Dunkin' Brands' Investor Day, today in Boston, John Costello, president of global marketing and innovation, discussed some of the ways Dunkin' Donuts…

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How to optimize your restaurant menu on your website

Showcase your featured specials right on your homepage to draw first-time visitors in and build excitement around your limited-time offering.

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Millennial marketing guru gives sneak peek of Fast Casual Executive Summit keynote

Creating brand fans out of Millennials -- consumers ages 18 to 34 -- is key for every restaurant's success. Jeff Fromm, millennial expert and 2013 Fast Casual…

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Taco Bell hopes to bring more options to value menu competition

by Alicia Kelso — Editor, QSRWeb.com

The new low-end menu will feature 12 rotating items, all for $1.

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KFC plans sampling campaign for new boneless chicken

May 2, 2013

KFC is promoting its new Original Recipe boneless chicken and accompanying "I Ate the Bones" advertising campaign with a "happy hour" promotion. Between 2 and…

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Red Book Connect names CEO

May 2, 2013

Red Book Connect, a global service-driven technology solutions company serving the restaurant industry, has appointed Larry A. Abramson as its chief executive…

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McDonald's Restaurants of Ohio pushing tourism offers

May 1, 2013

The Office of Tourism Ohio, McDonald's Restaurants of Ohio and Coca-Cola have announced the launch of Discover Ohio To Go, a promotion designed to provide…

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Wendy's wooing nocturnal crowd with new promotion

May 1, 2013

In an intensified competition to attract on-the-go consumers at all times of the day, Wendy's has thrown its hat into the late-night space. According to Burger…

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Carl's Jr., Hardee's named 'most improved' restaurant chains

May 1, 2013

Sister chains Carl's Jr. and Hardee's have both been recognized with 'most improved' honors from two consumer research firms.

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What's new, and what's not, about giving great customer service

Customers have changed in ways that will profoundly impact how you deal with them.

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Study: Consumers want e-commerce, loyalty options from restaurants

April 30, 2013

A new survey from EMN8 shows that consumers want the option of ordering food online from their favorite QSRs.

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CEO Jack Dorsey: Square Register's new features are perfect for QSR mold

by Alicia Kelso — Editor, QSRWeb.com

Order modifier and custom kitchen ticket additions are expected to speed up service and simplify operations.

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White Castle marks National Hamburger Month with 25-cent Sliders

April 26, 2013

Throughout May, which is National Hamburger Month, White Castle will host a "Slider-bration" by offering its signature burger for 25 cents.

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Dunkin' Brands' guest satisfaction at highest level in 'recent history'

April 26, 2013

Dunkin' Brands reported its first quarter 2013 results Thursday, which included comparable store sales growth of 1.7 percent at the company's flagship Dunkin…

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Sonic franchisee adapts prototype to cater to truck drivers

April 25, 2013

Sonic franchisees Tommy and Julie Dorries have modified their Sonic prototype to cater to their large semi-truck, trailer, school bus and RV customer base. The…

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Pretzelmaker taps NeNe Leakes as spokesperson

April 24, 2013

Pretzelmaker will once again celebrate National Pretzel Day April 26 by giving away free pretzels to its guests.

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