Customer satisfaction drives higher return QSR visits than food, price

August 22, 2013

Customer Experience Management solutions provider Empathica's latest Quick-Service Restaurant Benchmark Study ranked the top U.S. burger-focused chains based…

Merchandising company earns Subway's customer service award

August 21, 2013

Full-service merchandising company, Pro Pacific Uniforms, was presented with Subway restaurant chain's Excellence in Customer Service Award. The award, which…

Arby's focus turns to operational efficiencies

by Alicia Kelso — Editor, QSRWeb.com

The company's SVP of Operations said value is on trend and Arby's will embrace this with a new Snack and Save Menu rolling out in the fall.

Bringing the thunder to customer service

by Alicia Kelso — Editor, QSRWeb.com

Speaker points to Chick-fil-A's culture and training as a case study on how to differentiate from other brands.

Millennials want brands to be 'useful,' 'disruptive'

by Alicia Kelso — Editor, QSRWeb.com

It's not enough to just have functional and emotional products anymore; consumers want to participate.

Dunkin' Donuts marks mobile app milestone, preps for loyalty launch

August 16, 2013

Dunkin' Donuts is celebrating the one-year anniversary of its mobile application for payment and gifting. In its first year, the Dunkin' App has been…

What the restaurant industry can learn from retail experts

by Alicia Kelso — Editor, QSRWeb.com

Hiring the right people and training those people are keys to an increasingly customer-centric environment.

Tim Hortons launches K-Cup flavors

August 13, 2013

Tim Hortons Cafe & Bake Shop is adding single-serve coffee cups to its selection of at-home brewing options. Compatible for use in Keurig K-Cup machines…

Study: Burger QSRs lacks in key customer satisfaction metrics

August 9, 2013

Empathica Inc., a global provider of Customer Experience Management (CEM) solutions, released a second round of results from its 2013 Quick Service Restaurant…

Rita's pushes mobile loyalty program for Frozen Custard Day

August 7, 2013

Rita's Italian Ice will celebrate National Frozen Custard Day Aug. 8 by offering guests a double punch on their Rita's Rewards mobile card if they make a…

PAR launches POS enhancements

August 7, 2013

PAR Technology Corporation has released the latest version of PAR EverServ PixelPoint V12 point-of-sale software. EverServ PixelPoint V12 includes more than 4…

Dairy Queen testing mobile payments, targeted marketing solution

August 6, 2013

American Dairy Queen Corporation has selected Mozido LLC to launch its first mobile application pilot test.

Infographic: The High Cost of Internet Downtime for Retailers

This infographic highlights what's at stake when the Internet goes down in your stores and how to virtually eliminate the risk of downtime.

Arby's gaming campaign yields triple-digit brand awareness lift

August 1, 2013

MediaBrix, an advertising and services platform for social and mobile games, today announced that a digital advertising campaign with Arby's to promote its…

With SnapChat, Taco Bell raises the bar on social media marketing

When restaurants encourage guests to post and send photos via SnapChat or other social media platforms, they demonstrate transparency, which in turn promotes…

Mobile queuing solution provider acquires Textaurant Corporation

July 29, 2013

QLess, Inc., a mobile queuing solution provider helping companies replace physical lines with virtual queues, has announced its acquisition of the assets of…

Fast Casual Executive Summit's early bird pricing ending July 31

July 26, 2013

CEOS and other top executives from the fast casual segment will meet in New Orleans to discuss the industry's top strategic issues.

McDonald's Singapore introduces interactive, NFC-enabled 'Happy Table'

July 16, 2013

A McDonald's restaurant in Singapore has added interactive dining tables that its guests can use to play a racing game. The games are NFC-enabled through…

Del Taco's rebranding effort focuses on quality/value balance

by Alicia Kelso — Editor, QSRWeb.com

The initiative also includes two new menu platforms, an updated restaurant design and operational changes to enhance the guest experience.

White Castle testing delivery service

July 9, 2013

First Burger King, now White Castle? The Columbus, Ohio-based chain is reportedly weighing delivery service in its hometown market. According to the Columbus…