5 ways technology is transforming dining experiences in the UK

September 11, 2013

PaymentSense, a United Kingdom-based card payment and EPoS provider, has compiled a list of some of the ways technology is being used to keep restaurant…

McDonald's UK customer satisfaction scores up 7 percent

September 5, 2013

A new report from the National Customer Satisfaction Index UK shows that, for the first time, customer satisfaction with limited-service restaurants equals…

QSRs shift focus to mobile for differentiation

by Alicia Kelso — Editor, QSRWeb.com

Brands are increasing their budgets for mobile initiatives, from loyalty to promotions and payments.

The changing face of QSR customer loyalty programs

Digital loyalty programs can increase the visit frequency of those loyal customers by 12 to 44 percent.

Rockbot app expands throughout Texas

August 30, 2013

Rockbot, a jukebox app geared toward bars and restaurants, announced that it has grown more than 10-fold throughout the last year.

Earl of Sandwich, VooDoo BBQ will discuss Millennial marketing at FCES

Attendees of Fast Casual Executive Summit will learn strategies and best practices for using the mobile channel to build profitable relationships with…

How to use social proof to attract more walk-ins and orders

Reviews, ratings and comments posted on your website will show potential customers how much others have enjoyed your food and service. 

Top CEOs join Fast Casual Exec Summit's experts panel

Attendees will have the opportunity to grill industry leaders on what it takes to run a successful fast casual restaurant.

McDonald's NFC-enabled interactive tables expanding through Asia

August 23, 2013

McDonald's test of an NFC-enabled interactive dining table at a restaurant in Singapore has inspired a broader rollout throughout Asia.

Customer satisfaction drives higher return QSR visits than food, price

August 22, 2013

Customer Experience Management solutions provider Empathica's latest Quick-Service Restaurant Benchmark Study ranked the top U.S. burger-focused chains based…

Merchandising company earns Subway's customer service award

August 21, 2013

Full-service merchandising company, Pro Pacific Uniforms, was presented with Subway restaurant chain's Excellence in Customer Service Award. The award, which…

Arby's focus turns to operational efficiencies

by Alicia Kelso — Editor, QSRWeb.com

The company's SVP of Operations said value is on trend and Arby's will embrace this with a new Snack and Save Menu rolling out in the fall.

Bringing the thunder to customer service

by Alicia Kelso — Editor, QSRWeb.com

Speaker points to Chick-fil-A's culture and training as a case study on how to differentiate from other brands.

Millennials want brands to be 'useful,' 'disruptive'

by Alicia Kelso — Editor, QSRWeb.com

It's not enough to just have functional and emotional products anymore; consumers want to participate.

Dunkin' Donuts marks mobile app milestone, preps for loyalty launch

August 16, 2013

Dunkin' Donuts is celebrating the one-year anniversary of its mobile application for payment and gifting. In its first year, the Dunkin' App has been…

What the restaurant industry can learn from retail experts

by Alicia Kelso — Editor, QSRWeb.com

Hiring the right people and training those people are keys to an increasingly customer-centric environment.

Tim Hortons launches K-Cup flavors

August 13, 2013

Tim Hortons Cafe & Bake Shop is adding single-serve coffee cups to its selection of at-home brewing options. Compatible for use in Keurig K-Cup machines…

Study: Burger QSRs lacks in key customer satisfaction metrics

August 9, 2013

Empathica Inc., a global provider of Customer Experience Management (CEM) solutions, released a second round of results from its 2013 Quick Service Restaurant…

Rita's pushes mobile loyalty program for Frozen Custard Day

August 7, 2013

Rita's Italian Ice will celebrate National Frozen Custard Day Aug. 8 by offering guests a double punch on their Rita's Rewards mobile card if they make a…

PAR launches POS enhancements

August 7, 2013

PAR Technology Corporation has released the latest version of PAR EverServ PixelPoint V12 point-of-sale software. EverServ PixelPoint V12 includes more than 4…