Subway brings back Customer Appreciation Month with $2 subs

December 2, 2013

Subway's Customer Appreciation Month is back this December, featuring $2 subs all month long.

NoshList adds customer-facing feature to restaurant waitlist app

November 26, 2013

NoshList has created a multi-restaurant management tool as a key new feature for its restaurant waitlist app, available for iPad, iPhone and Android devices.

McDonald's opens two-story 'innovation' restaurant in Toronto

November 26, 2013

McDonald's Canada is opening the doors of a new two-story, 9,000-square-foot restaurant in Downtown Toronto. The company's largest restaurant in Ontario is…

NY Wendy's accepting payments through E-ZPass tags

November 26, 2013

Five State Island, N.Y., Wendy's restaurants are using a new service called iDriveThru, which allows customers to use their E-ZPass tags to pay for meals at…

Tim Hortons treats Black Friday retail workers to free coffee

November 25, 2013

Tim Hortons Cafe & Bake Shop's "Holiday Helpers" will be surprising retail employees with a special edition travel mug that entitles them to free coffee…

Subway's mobile payments adoption a 'market signaling event'

Mobile payment is just one piece of the puzzle; mobile marketing is how brands stand out. 

Popeyes' president: The most successful brands focus on people development

by Alicia Kelso — Editor, QSRWeb.com

No matter how good a product tastes, if you don't have a good operations process, it's not going to work, exec says.

Speed of service a priority for McDonald's in 2014

The company will focus investments on operational efficiencies, training initiatives and restaurant remodels.

McDonald's rolls out revamped Dollar Menu, tests burger customization process

November 15, 2013

Following a sneak peak of changes to the Dollar Menu during McDonald's 3Q earnings call in October, the company has rolled out the revamped value offerings as…

CEO: Loyalty, brand engagement trends behind EMN8's rebrand

by Alicia Kelso — Editor, QSRWeb.com

A loyalty solution helps marketers have a 'real view' of customers' behavior, and allows them to engage more.

Subway franchisees explore off-site business via mPOS platform

by Alicia Kelso — Editor, QSRWeb.com

The pay-at-location functionality has franchisees using the solution at community events and for catering.

Subway franchisee accepts Bitcoin payment

November 12, 2013

A Subway customer named Adam Welsh recorded his meal transaction using bitcoins as a payment, and posted the experience on YouTube. The customer heard of a…

Canadians choose Tim Hortons for top brand image

November 12, 2013

Technomic Inc. recently presented its inaugural Canadian Restaurant Consumers' Choice Award winners. Selected by consumers, the winners were recognized at the…

Dairy Queen celebrating 11-12-13 occasion

November 11, 2013

November 12, 2013 — or 11-12-13 — will mark one of the last times this century that a date will be in numerical order. To mark the occasion, Dairy Queen is…

Tim Hortons thanks veterans with free donut

November 4, 2013

For Veterans' Day, Nov. 11, Tim Hortons Cafe & Bake Shop is giving all active and inactive U.S. military veterans a free donut to thank them for their…

Take care of your customers

Kelly Roddy, CEO of Schlotsky's, was part of the CEO panel during the recent Fast Casual Executive Summit in New Orleans. He said that operators are currently…

McDonald's, KFC earn points for 'simplicity'

October 28, 2013

A new report from brand strategy firm Siegel + Gale outlines the impact of simplicity on a brand's revenue, loyalty and innovation. For the purpose of the…

NRA: Customers want mobile technology as part of dining experience

October 25, 2013

New research from the National Restaurant Association, and presented this week at the Restaurant Innovation Summit in Denver, shows that customers want to…

A&W Canada adds mobile app, kiosk for real-time customer feedback

October 22, 2013

A&W Food Services of Canada Inc. has added the Loop Mobile Customer Engagement solution by Benbria to monitor real-time, location-based guest feedback.

White Castle adds 12 fans to Hall of Fame

October 21, 2013

Twelve of White Castle's most loyal fans have been selected to be part of the brand's Cravers Hall of Fame. The applicants submitted stories about their love…