Tim Hortons CEO: Intensity of QSR environment unlike anything in past 40 years

by Alicia Kelso — Editor, QSRWeb.com

The brand considers the U.S. a 'must-win' market with plans to add 300 restaurants by 2018.

A successful mobile campaign includes targeted, dynamic content

by Alicia Kelso — Editor, QSRWeb.com

A new report highlights the effectiveness of mobile advertising to limited-service restaurant consumers.

Tim Hortons jumps into loyalty, single-serve retail

by Alicia Kelso — Editor, QSRWeb.com

Canadian system drops Cold Stone cobranding as part of simplification effort.

The kitchen's open: Consumers influencing restaurant design

by Alicia Kelso — Editor, QSRWeb.com

Consumers now want to see their food being made and who is making it; it gives them a comfort level.

Peru McDonald's gets playful with oversized counter installation

February 19, 2014

A McDonald's in Peru is encouraging customers to relive their childhood with the installation of an oversized ordering counter. According to FoodBeast, the…

Marketing through the 'attitude of gratitude'

by Alicia Kelso — Editor, QSRWeb.com

Oftentimes a distributor will offer additional tools to help you grow your business, such as table tents or menu analysis.

Getting customers to fall in love with your business

February 14, 2014

In celebration of Valentine's Day, Cintas Corporation, has compiled a list of the top techniques to make your customers love your business.

Burger King on solid ground after slowing pace of product launches

by Alicia Kelso — Editor, QSRWeb.com

The company is on track to have 40 percent of its restaurants in the modern image by the end of 2015.

Dunkin' Donuts tops list of coffee loyalists

February 13, 2014

Brand Keys today released its 18th annual Customer Loyalty Engagement Index, measuring customer loyalty in a variety of categories.

Restaurateur: Valued associates will take care of the customer

by Alicia Kelso — Editor, QSRWeb.com

Cameron Mitchell says the answer to any question is always 'yes.'

White Castle marks Valentine's Day with American Red Cross fundraiser

February 10, 2014

For the first time, White Castle is expanding Valentine's Day promotion to include a fundraiser for the American Red Cross in support of its disaster relief…

Restaurant review app Humm goes live

February 10, 2014

Humm, an Austin, Texas-based startup, has unveiled its patent-pending technology and analytics platform designed for restaurant feedback.

Tim Hortons paying it forward for drive-thru customers

February 6, 2014

Tim Hortons Cafe & Bake Shop will celebrate National Random Acts of Kindness Week, Feb. 10-16, by picking up the bill for random guests at the drive-thru.

Mindshare Technologies announces text analytics tool for customer comments, reviews

January 31, 2014

Mindshare Technologies, a provider of cloud-based Voice of the Customer (VoC) technologies, has announced the general availability of Comment Poster, a new…

New York McDonald's stepping up promotions for Super Bowl crowd

January 31, 2014

McDonald's franchisees in the New York-Tri-State area are kicking off the Super Bowl XLVIII celebration with a variety of activities for customers, from…

Tim Hortons plans national launch of in-store TV programming

January 30, 2014

Tim Hortons and Cineplex Digital Networks have announced national launch plans for TimsTV, an in-restaurant TV channel showcasing Tim Hortons' content.

Chick-fil-A earns high customer satisfaction scores

January 30, 2014

In 2013, Café Rio and Chick-fil-A tied for No. 1 best-rated quick-service restaurant chains (of 147 chains ranked) in Sandelman & Associates' Quick-Track…

How to get customers to sign up for your loyalty program

About 12 to 15 percent of a company's most loyal customers contribute 55 to 70 percent of total sales.

Restaurant delivery service expands to Chicago

January 27, 2014

DASHED, a restaurant delivery service based in the Northeast, announced that it has added more than 50 restaurants to Foodler's delivery options in Chicago. To…

Three ways brands can get a handle on negative comments

How you handle one comment has a ripple effect on how other customers perceive your brand.