McDonald's outlines adjustments to win back 'customer relevance'

Executives admit the pace of menu introductions overcomplicated restaurant operations last year.

Arby's named top dining experience in mystery shopper survey

January 16, 2014

A recent mystery shopper campaign conducted by Service Intelligence, a Charlotte, N.C.-based data-collection company, revealed that Arby's was named one of the…

Krispy Kreme CEO focused on brand experience over food trends

by Alicia Kelso — Editor, QSRWeb.com

Based on early results, the company is now recommending its smaller factory model to franchisees.

Subway recognized by consumers for healthy options

January 9, 2014

Technomic has announced the winners of the 2014 Chain Restaurant Consumers' Choice Awards, which are based on consumer responses to the research and consulting…

Sonic turns to technology to enhance personalized service

by Alicia Kelso — Editor, QSRWeb.com

A deep product pipeline has allowed the brand to better compete with fast casual restaurants, execs say.

Marketing budgets focused on increased customer engagement in 2014

December 18, 2013

New research from StrongView shows that marketers plan to increase their budgets on activities that increase customer engagement in 2014. However, according to…

Remodeled White Castle restaurant includes self-ordering stations

The unit also includes front-counter seating and a Coca-Cola Freestyle fountain dispenser.

Customer feedback platform fights fake reviews

December 10, 2013

A new platform has launched to combat fake customer reviews on the Internet. The iTrueReview system is a reversal of the opt-in review process, and instead…

Customer experience research unveils shortcomings in restaurant industry

Ninety-eight percent of 'highly satisfied customers' are more likely to purchase additional products from the brand.

Urbanspoon creates list of 10 restaurant industry secrets

December 6, 2013

Urbanspoon has released a list of 10 facts that it said are kept secret from consumers by the restaurant industry.

GoWaiter.com delivering to Fayetteville, N.C.

December 2, 2013

GoWaiter.com, a growing restaurant delivery and catering business, will soon open for service in Fayetteville, N.C., according to a company press release.

Subway brings back Customer Appreciation Month with $2 subs

December 2, 2013

Subway's Customer Appreciation Month is back this December, featuring $2 subs all month long.

NoshList adds customer-facing feature to restaurant waitlist app

November 26, 2013

NoshList has created a multi-restaurant management tool as a key new feature for its restaurant waitlist app, available for iPad, iPhone and Android devices.

McDonald's opens two-story 'innovation' restaurant in Toronto

November 26, 2013

McDonald's Canada is opening the doors of a new two-story, 9,000-square-foot restaurant in Downtown Toronto. The company's largest restaurant in Ontario is…

NY Wendy's accepting payments through E-ZPass tags

November 26, 2013

Five State Island, N.Y., Wendy's restaurants are using a new service called iDriveThru, which allows customers to use their E-ZPass tags to pay for meals at…

Tim Hortons treats Black Friday retail workers to free coffee

November 25, 2013

Tim Hortons Cafe & Bake Shop's "Holiday Helpers" will be surprising retail employees with a special edition travel mug that entitles them to free coffee…

Subway's mobile payments adoption a 'market signaling event'

Mobile payment is just one piece of the puzzle; mobile marketing is how brands stand out. 

Popeyes' president: The most successful brands focus on people development

by Alicia Kelso — Editor, QSRWeb.com

No matter how good a product tastes, if you don't have a good operations process, it's not going to work, exec says.

Speed of service a priority for McDonald's in 2014

The company will focus investments on operational efficiencies, training initiatives and restaurant remodels.

McDonald's rolls out revamped Dollar Menu, tests burger customization process

November 15, 2013

Following a sneak peak of changes to the Dollar Menu during McDonald's 3Q earnings call in October, the company has rolled out the revamped value offerings as…