Restaurant review app Humm goes live

February 10, 2014

Humm, an Austin, Texas-based startup, has unveiled its patent-pending technology and analytics platform designed for restaurant feedback.

Tim Hortons paying it forward for drive-thru customers

February 6, 2014

Tim Hortons Cafe & Bake Shop will celebrate National Random Acts of Kindness Week, Feb. 10-16, by picking up the bill for random guests at the drive-thru.

Mindshare Technologies announces text analytics tool for customer comments, reviews

January 31, 2014

Mindshare Technologies, a provider of cloud-based Voice of the Customer (VoC) technologies, has announced the general availability of Comment Poster, a new…

New York McDonald's stepping up promotions for Super Bowl crowd

January 31, 2014

McDonald's franchisees in the New York-Tri-State area are kicking off the Super Bowl XLVIII celebration with a variety of activities for customers, from…

Tim Hortons plans national launch of in-store TV programming

January 30, 2014

Tim Hortons and Cineplex Digital Networks have announced national launch plans for TimsTV, an in-restaurant TV channel showcasing Tim Hortons' content.

Chick-fil-A earns high customer satisfaction scores

January 30, 2014

In 2013, Café Rio and Chick-fil-A tied for No. 1 best-rated quick-service restaurant chains (of 147 chains ranked) in Sandelman & Associates' Quick-Track…

How to get customers to sign up for your loyalty program

About 12 to 15 percent of a company's most loyal customers contribute 55 to 70 percent of total sales.

Restaurant delivery service expands to Chicago

January 27, 2014

DASHED, a restaurant delivery service based in the Northeast, announced that it has added more than 50 restaurants to Foodler's delivery options in Chicago. To…

Three ways brands can get a handle on negative comments

How you handle one comment has a ripple effect on how other customers perceive your brand.

McDonald's outlines adjustments to win back 'customer relevance'

Executives admit the pace of menu introductions overcomplicated restaurant operations last year.

Arby's named top dining experience in mystery shopper survey

January 16, 2014

A recent mystery shopper campaign conducted by Service Intelligence, a Charlotte, N.C.-based data-collection company, revealed that Arby's was named one of the…

Krispy Kreme CEO focused on brand experience over food trends

by Alicia Kelso — Editor, QSRWeb.com

Based on early results, the company is now recommending its smaller factory model to franchisees.

Subway recognized by consumers for healthy options

January 9, 2014

Technomic has announced the winners of the 2014 Chain Restaurant Consumers' Choice Awards, which are based on consumer responses to the research and consulting…

Sonic turns to technology to enhance personalized service

by Alicia Kelso — Editor, QSRWeb.com

A deep product pipeline has allowed the brand to better compete with fast casual restaurants, execs say.

Marketing budgets focused on increased customer engagement in 2014

December 18, 2013

New research from StrongView shows that marketers plan to increase their budgets on activities that increase customer engagement in 2014. However, according to…

Remodeled White Castle restaurant includes self-ordering stations

The unit also includes front-counter seating and a Coca-Cola Freestyle fountain dispenser.

Customer feedback platform fights fake reviews

December 10, 2013

A new platform has launched to combat fake customer reviews on the Internet. The iTrueReview system is a reversal of the opt-in review process, and instead…

Customer experience research unveils shortcomings in restaurant industry

Ninety-eight percent of 'highly satisfied customers' are more likely to purchase additional products from the brand.

Urbanspoon creates list of 10 restaurant industry secrets

December 6, 2013

Urbanspoon has released a list of 10 facts that it said are kept secret from consumers by the restaurant industry.

GoWaiter.com delivering to Fayetteville, N.C.

December 2, 2013

GoWaiter.com, a growing restaurant delivery and catering business, will soon open for service in Fayetteville, N.C., according to a company press release.