A peek at Dunkin' Donuts' new restaurant designs

by Alicia Kelso — Editor, QSRWeb.com

The company allows franchisees to select individual elements from four design options.

Online reviewers identify dirtiest areas in a restaurant

Cintas Corporation compiled website reviews to come up with commonly overlooked cleaning concerns and how to remedy those concerns. 

10 start-up tips for restaurant operators

Start with a small menu and as you grow and learn what your customers are demanding, find a happy medium with menu size and what your kitchen can deliver.

Foodler launches rating system for individual restaurant dishes

June 27, 2013

Foodler, an online food ordering service, has launched a new 5-star cuisine rating system that allows users to evaluate individual dishes at a restaurant.

Survey: Treating employees well outweighs philanthropy, sustainability efforts

June 21, 2013

According to Restaurant DemandTracker, a recent survey of restaurant customers in the U.S., treating employees well is more important than giving back to the…

5 things first-time visitors need to see on a restaurant's website

It is crucial to have high-quality photos on your site; low-quality photos can lead a new customer to think your restaurant is also low-quality.

Subway earns top customer satisfaction scores again

June 18, 2013

An annual report released today by the American Customer Satisfaction Index (ACSI) covers customer satisfaction with full-service restaurants and quick-service…

Engaged customers are 10 times more likely to visit a restaurant

To be most effective, communications have to be ongoing and not limited to when a customer dines.

QSRs trumped by casual, fast casual brands on customer-centric list

June 14, 2013

dunnhumby, a customer science company, released its inaugural Customer Centricity Index (CCI), measuring how well retailers are responding to the needs and…

NEC kiosk helps customers make healthier choices

NEC's Rich Ventura shows Cherryh Butler, senior editor of FastCasual.com, how the company's kiosks designed for restaurants can allow customers to order…

Chick-fil-A expects 1M cow-attired guests for annual promotion

June 13, 2013

As part of Chick-fil-A's ninth annual Cow Appreciation Day celebration July 12, the chain is offering a free combo meal (breakfast, lunch or dinner) to any…

Taco John's adds FreedomPay Commerce Platform

June 10, 2013

Taco John's is deploying the FreedomPay Commerce Platform across more than 400 locations aiming to position the brand for nationwide growth.

Consumers driving the need for restaurants to adopt mobile solutions

by Alicia Kelso — Editor, QSRWeb.com

Some experts predict mobile payments to reach critical mass in three to five years.

Operations, marketing lead to strong sales at Krispy Kreme

May 31, 2013

Krispy Kreme's first quarter was impressive — an 11.4 percent same-store sales increase at company stores, 11 percent revenue growth, a 33 percent profit jump…

CEO: Popeyes' remodeling efforts contribute to positive guest experience

May 31, 2013

Popeyes Louisiana Kitchen this week announced another strong quarter, including a system-wide sales increase of 10.2 percent.

Mobile engagement helps Auntie Anne's exceed sweepstakes expectations

May 31, 2013

Auntie Anne's Honey Whole Grain Sweepstakes, a branded multichannel campaign created to drive awareness of the new honey whole grain pretzel, drew more than…

Commentary: What you can learn from Panera's 'hidden menu'

Does having a secret menu make sense? The answer is, possibly.

NoshList CEO: 'Mobile is about to change everything about restaurants'

by Alicia Kelso — Editor, QSRWeb.com

Mobile is a growing channel that pushes promotions and specials, provides better service and offers payment options.

Tim Hortons electric vehicle charging station test exceeds expectations

May 30, 2013

Tim Hortons has announced the expansion of its electric vehicle charging station pilot launched earlier this year in Oakville, Ontario, by unveiling six new…

Restaurant brands pitch in for Oklahoma tornado relief

by Alicia Kelso — Editor, QSRWeb.com

Chains have been handing out food to victims and first responders, as well as directing their social fan base to relief organizations.