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Customer Service / Experience News & Media

Carvel's mobile data solution leads to best free cone promo ever

May 24, 2013

Carvel kicked off its peak season with its annual systemwide "Free Cone Night" in April. This year, Carvel partnered with On The Spot Systems, a provider of…

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McDonald's defends nutritional options, children's marketing

by Alicia Kelso — Editor, QSRWeb.com

The company plans between 1,500 and 1,600 new restaurants this year, most of which will open in new and emerging international markets.

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BK Delivery expands to Vegas, Sacramento

May 23, 2013

Burger King Worldwide Inc. has expanded its delivery service to the Las Vegas and Sacramento, Calif., markets. The BK Delivers program, which was first tested…

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Wendy's upgrades website to be mobile friendly

May 22, 2013

Wendy's has launched a more interactive Wendys.com, which – after a complete overhaul – is more mobile and tablet friendly.

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Seamless and GrubHub partnership aims to scale growing online, mobile presence

May 20, 2013

Seamless North America LLC and GrubHub Inc. announced the signing of a definitive agreement to merge their services for ordering takeout. The merger aims to…

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Tabbedout now offering Google Wallet as payment option

May 20, 2013

Tabbedout and Google have teamed up to offer Google Wallet as a payment source in the Tabbedout app for Android. Now, at thousands of Tabbedout locations…

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Dunkin' Donuts makes its mobile payment app available in Spanish

May 20, 2013

Dunkin' Donuts is making its mobile payment app more accessible by letting users view content in Spanish. The company said it's the first national coffee…

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BK Delivers adds MasterCard's digital wallet service

by Alicia Kelso — Editor, QSRWeb.com

MasterPass' functionality includes one log-on, eliminating the need to enter delivery and card info for every transaction.

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Ice cream concepts' mobile loyalty program grows sales by 50 percent

May 16, 2013

A mobile and social-based loyalty pilot program conducted by Marble Slab Creamery and MaggieMoo's Ice Cream and Treatery has increased average transactions by…

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Baskin-Robbins jumps into retail, tests online ordering

by Alicia Kelso — Editor, QSRWeb.com

The brand's new line of shelf-stable ,sherbet-flavored freezer bars is part of its 'weather proofing' strategy.

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Cousins Subs honor franchisees for sales, guest service

May 15, 2013

Milwaukee-based Cousins Subs recognized a number of its franchisees for outstanding performance at its annual meeting in Wisconsin.

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Hot Dog on a Stick adds catering service

May 15, 2013

Hot Dog on a Stick has added a catering program to its operations. The chain has new company-branded catering vehicles that deliver to customers requesting the…

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Dutch McDonald's units add solar carports

May 15, 2013

Three towns in The Netherlands have been chosen by McDonald's to include new solar carports built to offer customers an ecological way to protect their cars.

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Tourists are coming: Is your restaurant ready to accommodate?

Since most foreign tourists won't have access to a PC during their trip, it's critical to offer mobile-based feedback mechanisms featuring short…

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Taco Bell breaks ground in Washington town per teen's request

May 14, 2013

Taco Bell has added another notch to its direct and creative marketing strategy by breaking ground in the town of Othello, Wash., after local teen Zeke Castro…

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McDonald's UK invites consumers to scout supply chain

May 14, 2013

McDonald's UK has launched a new program called 'Quality Scouts', which invites members of the public to "go behind the scenes and report back on how some of…

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El Pollo Loco adds bilingual mobile surveys to gauge consumer perception

May 10, 2013

On The Spot Systems, a provider of location-specific, real-time mobile surveys, has announced the success of a recent partnership with El Pollo Loco. On The…

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Cali Mexican-American restaurant tunes in to animated digital menu boards

May 9, 2013

Peter's El Loco, a California quick service restaurant, has replaced its old-school plastic menu boards with animated dynamic digital signage menu boards from…

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Report: Consumers want clean restaurants with menu variety

May 9, 2013

According to a new report from Mintel; cleanliness (96 percent), menu selection and variety (94 percent) and comfortable seating (91 percent) are the most…

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Connecting with franchisees and frontline employees to catalyze innovation

Creating more connections with managers, employees and franchise owners who work with customers on a regular basis will inject new perspective into the…

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