Wendy's wooing nocturnal crowd with new promotion

May 1, 2013

In an intensified competition to attract on-the-go consumers at all times of the day, Wendy's has thrown its hat into the late-night space. According to Burger…

Carl's Jr., Hardee's named 'most improved' restaurant chains

May 1, 2013

Sister chains Carl's Jr. and Hardee's have both been recognized with 'most improved' honors from two consumer research firms.

What's new, and what's not, about giving great customer service

Customers have changed in ways that will profoundly impact how you deal with them.

Study: Consumers want e-commerce, loyalty options from restaurants

April 30, 2013

A new survey from EMN8 shows that consumers want the option of ordering food online from their favorite QSRs.

CEO Jack Dorsey: Square Register's new features are perfect for QSR mold

by Alicia Kelso — Editor, QSRWeb.com

Order modifier and custom kitchen ticket additions are expected to speed up service and simplify operations.

White Castle marks National Hamburger Month with 25-cent Sliders

April 26, 2013

Throughout May, which is National Hamburger Month, White Castle will host a "Slider-bration" by offering its signature burger for 25 cents.

Dunkin' Brands' guest satisfaction at highest level in 'recent history'

April 26, 2013

Dunkin' Brands reported its first quarter 2013 results Thursday, which included comparable store sales growth of 1.7 percent at the company's flagship Dunkin…

Sonic franchisee adapts prototype to cater to truck drivers

April 25, 2013

Sonic franchisees Tommy and Julie Dorries have modified their Sonic prototype to cater to their large semi-truck, trailer, school bus and RV customer base. The…

Pretzelmaker taps NeNe Leakes as spokesperson

April 24, 2013

Pretzelmaker will once again celebrate National Pretzel Day April 26 by giving away free pretzels to its guests.

Survey: Two-thirds of Americans would refuse to patronize restaurants with dirty restrooms

April 23, 2013

Foodservice professionals have a lot to think about when trying to deliver a quality dining experience, but restrooms need to be a major consideration…

Snapfinger app adds more mobile options for restaurants

April 23, 2013

The mobile commerce platform Snapfinger announced the launch of its on-premise, self-checkout and mobile payment application that the company said enables…

McDonald's, Subway meals among top business expenses

April 19, 2013

A new report from Certify, a travel and expense management software provider, shows that business travelers gravitate toward Subway for lunch and McDonald's…

5 ways to turn customer complaints into incremental sales

Complaints can represent an opportunity for QSRs and fast casuals to bake social media deeper into the fabric of their organization and become more nimble.

McDonald's new ordering setup aims to 'de-clutter' dine-in lines

April 15, 2013

To help remedy possible in-store queue backup from an increasingly diversified menu, McDonald's is expanding its new "dual-point" ordering system. According to…

Leaf launches POS tablet for limited-service restaurants

April 11, 2013

Limited-service restaurants now have a mobile point of sale unit designed specifically for them. Leaf, a provider of POS systems, business intelligence and…

Baskin-Robbins plans three-day promo to thank customers

April 10, 2013

Baskin-Robbins is thanking its loyal guests with three "Guest Appreciation Days" from April 23 through April 25. During that time, participating Baskin-Robbins…

Dunkin' Donuts uses LTO strategy to 'talk to customers'

by Alicia Kelso — Editor, QSRWeb.com

Dunkin' is working on a loyalty program that makes sense with a franchised system.

KFC bets on hometown Cardinals in NCAA championship game

April 8, 2013

It's the University of Louisville versus the University of Michigan in tonight's NCAA Men's Basketball Championship Game. If the Cardinals come out on top…

May symposium will address omnichannel customer engagement technologies

April 7, 2013

The Digital Screenmedia Association will host a symposium to help business executives across foodservice, banking, retail and other industries better…

Self-order kiosks installed in Indian KFC, Taco Bell locations

April 4, 2013

KFC and Taco Bell parent company Yum Brands is trying to crack the Indian market with specialty menu offerings and self-ordering technology.