Survey: Two-thirds of Americans would refuse to patronize restaurants with dirty restrooms

April 23, 2013

Foodservice professionals have a lot to think about when trying to deliver a quality dining experience, but restrooms need to be a major consideration…

Snapfinger app adds more mobile options for restaurants

April 23, 2013

The mobile commerce platform Snapfinger announced the launch of its on-premise, self-checkout and mobile payment application that the company said enables…

McDonald's, Subway meals among top business expenses

April 19, 2013

A new report from Certify, a travel and expense management software provider, shows that business travelers gravitate toward Subway for lunch and McDonald's…

5 ways to turn customer complaints into incremental sales

Complaints can represent an opportunity for QSRs and fast casuals to bake social media deeper into the fabric of their organization and become more nimble.

McDonald's new ordering setup aims to 'de-clutter' dine-in lines

April 15, 2013

To help remedy possible in-store queue backup from an increasingly diversified menu, McDonald's is expanding its new "dual-point" ordering system. According to…

Leaf launches POS tablet for limited-service restaurants

April 11, 2013

Limited-service restaurants now have a mobile point of sale unit designed specifically for them. Leaf, a provider of POS systems, business intelligence and…

Baskin-Robbins plans three-day promo to thank customers

April 10, 2013

Baskin-Robbins is thanking its loyal guests with three "Guest Appreciation Days" from April 23 through April 25. During that time, participating Baskin-Robbins…

Dunkin' Donuts uses LTO strategy to 'talk to customers'

by Alicia Kelso — Editor, QSRWeb.com

Dunkin' is working on a loyalty program that makes sense with a franchised system.

KFC bets on hometown Cardinals in NCAA championship game

April 8, 2013

It's the University of Louisville versus the University of Michigan in tonight's NCAA Men's Basketball Championship Game. If the Cardinals come out on top…

May symposium will address omnichannel customer engagement technologies

April 7, 2013

The Digital Screenmedia Association will host a symposium to help business executives across foodservice, banking, retail and other industries better…

Self-order kiosks installed in Indian KFC, Taco Bell locations

April 4, 2013

KFC and Taco Bell parent company Yum Brands is trying to crack the Indian market with specialty menu offerings and self-ordering technology.

McDonald's Canada testing mobile payments

April 4, 2013

The fast-growing mobile payment technology has made its way to the Golden Arches. According to Mobile Entertainment, the Interact Association has partnered…

Ben & Jerry's plans annual free cone day

April 4, 2013

On April 9, Ben & Jerry's will host its 34th annual free cone day to thank its fans for their support. The promotion was originally introduced for the…

Chick-fil-A earns high marks for service and community support

by Alicia Kelso — Editor, QSRWeb.com

Attributes such as value, friendly service and order accuracy examined in a new report.

KFC UK launches mobile ordering and payment app

April 3, 2013

AIRTAG, a provider of mobile shopping solutions, today announced a partnership with KFC UK & Ireland to launch the chain's first ever mobile and web app…

Cintas' Battle of the Bowls restroom competition is back

April 1, 2013

Cintas Corporation is now accepting nominations for its annual America’s Best Restroom Contest, where the “Top 10 places to go—when you’ve got to go” are…

Mean Green Cleaner gets 'meaner'

March 29, 2013

Mean Green Industrial Strength Cleaner & Degreaser has doubled the amount of Chelating Agent in its formula, a blend of biodegradable detergents, just time…

Empathica launches social media component for CEM solution

March 26, 2013

Empathica Inc., a provider of Customer Experience Management (CEM) solutions to multi-unit restaurants, has added third-party feedback and enhanced text…

Report: Restaurant deals no longer driving traffic

March 25, 2013

With restaurant visits on a deal or discount down last year, it appears that restaurant customers may perceive the price of deals offered over a length of time…

How to get your restaurant to come up on a Google search

Google now factors in the number of Facebook, Twitter, Google Plus, and other social media chatter about your website, so it's a good idea to be active on at…