How to Keep Your Customers Safe in a Post-Pandemic World

As more Americans get vaccinated and dine-in restrictions lessen, restaurants are preparing for traffic increases.

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Online Ordering Checklist Used by Leading Restaurant Brands

There's no disputing that online ordering is a must for maximum profitability and customer experience excellence. Check out the checklist used by leading QSR…

Study identifies maximum restaurant delivery 'doughnut' area

July 7, 2021

How wide an area should a restaurant focus on for maximum profit from delivery orders? Well, according to the research from delivery software provider, Vromo…

George Lopez's taco joint now serving 80 cities

June 8, 2021

Actor and comedian George Lopez's virtual restaurant brand — George Lopez Tacos — is now available in 80 cities, including Atlanta, Dallas, Los Angeles, New…

Kitchen United opens Asian concept in US locations

June 7, 2021

Ghost kitchen company Kitchen United has made a deal with the international multi-platform Asian food business, Camile Food Group, to launch a nutrition-led…

Brands get own order/delivery option with Menuu, Onfleet partnership

May 19, 2021

Restaurants seeking delivery and online ordering solutions got a new option this week when online ordering and marketing engine, Menuu, began a partnership…

Hotdog joint invests in Cartwheel

May 13, 2021

Los Angeles-based Cartwheel, an on-demand delivery management platform for restaurants and retailers, has raised a $1 million seed round led by TenOneTen…

Could Grubhub's commission-free offering lead to 3rd-party showdown?

May 12, 2021

Things are heating up on the third-party delivery landscape, where the players are getting much more competitive on pricing and options.

Smokey Bones adds Columbus ghost kitchen

April 30, 2021

Casual dining brand Smokey Bones this week opened a 200-square-foot ghost kitchen in Columbus, Ohio that will serve as the production hub for that brand and…

Ghosts in Edible's 'machine' will drive brand's growth

April 29, 2021

Edible has opened a delivery-only ghost kitchen to help San Jose-area stores meet delivery needs, a news release said. Multi-unit operator Jeffrey Zhang owns…

How QSR and Fast Casual Restaurants Can Prep for the Off-Premise Evolution

There are many opportunistic windows that opened during the pandemic that restaurants are not dismissing as a phase. One of those windows was off-premise…

DoorDash changes pricing, offers 15% commission option

DoorDash is launching a sliding scale pricing structure for local restaurants that it says is intended to give operators options to make more money and adjust…

Does your QSR's delivery provider pass these food safety tests?

by Jim Hardeman — CPO, CMX (ComplianceMetrix)

Ensuring the quality and safety of your QSR's delivered food goes well beyond preventing third-party delivery drivers from swiping a French fry or two. And…

The 2021 Dining Report

People are already in a new normal, and restaurants should expect to join them - and stay there. This is the exclusive report that shows you how.

What's next for the ghost in the restaurant machine?

by S.A. Whitehead — Food Editor, Net World Media Group

Whether you refer to delivery and/or pickup-only businesses as ghost, virtual, cloud kitchens or brands, the fact is they've moved into the restaurant…

Chipotle, Jersey Mike's VIPs weighing in on dining trends

March 30, 2021

The pandemic has no doubt taken its toll on restaurants, but while thousands are struggling, others are reporting gains. In an effort to uncover the successful…

Edible, performers make 'beautiful music together'

March 11, 2021

Since the launch of its music platform in May last year, Edible, a deliverable eCommerce brand, has published original music from 25 up-and-coming artists…

Has food become secondary to foodservice?

by S.A. Whitehead — Food Editor, Net World Media Group

Being a restaurant customer today involves many considerations beyond just the food itself. In fact, at least one group of forecasters said the food is…

20 Fast Casual Brands to Watch in 2021

Although the pandemic has forced thousands of brands — old and new — to shutter, the newbies on our list of “20 Fast Casual Brands to Watch” are finding ways…

Online Grocery Soars as Customer Satisfaction Falls

The growth of online food ordering is nothing short of staggering. In March 2020, consumers shifted the ways they shopped overnight - and there has been no…