The benefit-boosting, pitfall-prevention guide to mobile ordering and payment

by Christopher Sebes — president, Heartland Commerce

Ordering online or via app is reshaping the QSR landscape. But these features come with potential pitfalls, as well as promises of more business. Here are some…

Long John Silver's to deliver 'drive thru of the future' with outdoor digital signage

November 10, 2017

Long John Silver's plans to upgrade its drive thrus with outdoor digital menu boards. The QSR partnered with Allure, a division of Christie Digital Systems…

Is all that convenience crushing your customer experience?

by Steve Starr — Chief, starrdesign

Just like diners, restaurateurs and all humans are social creatures, with strong inborn biological and neurological needs to interact. In fact, "Braving the…

With 'God as my witness,' Taco Bell says Lyft riders need 'never be hungry again'

July 26, 2017

Taco Bell has partnered with rideshare service, Lyft, to give those flagging a Lyft ride an easy, mobile phone-based way to incorporate a Taco Bell drive-thru…

How digital drive thru menu boards can boost QSR sales up to 8 percent

by Daniel Waldron — Copywriter, Armagard Limited

Digital menu boards at the drive thru offer the complete package and an excellent ROI, with QSRs recouping their investment between 9 and 18 months.

McDonald's massive move to mobile ordering: A big change that warrants big groundwork

by Russell Zack — SVP, Products and Solutions, HelloWorld

McDonald’s and its recently unveiled plans to implement mobile ordering and curbside pickup is proof that even the mightiest brands now know mobile ordering is…

Olea Kiosks introduces drive-thru kiosk for QSR, fast casual restaurants

March 29, 2017

Olea Kiosks has introduced a drive-thru kiosk for the QSR and fast casual industries. The new device has been dubbed the Detroit in honor of the city that made…

Tech has power to dazzle drive-thru diners even in a 'down' market

by Elizabeth Friend — Strategy Analyst, Euromonitor International

Much of the drive-thru's draw of the drive-thru is rooted in speed and convenience. But, recent advancements in technology have created the potential for an…

McDonald's pins global growth on bringing the food to you

March 2, 2017

McDonald's is pinning its expansion planet-wide going forward largely on the many ways it can deliver food to its customers, whether they be seated in stores…

McDonald's: Curbside delivery is coming by year's end

March 1, 2017

McDonald's is launching curbside delivery and mobile order-and-pay technology in the last quarter of this year at all 20,,000 U.S. restaurants, according to a…

Study: Technology as important as food for QSRs

October 7, 2016

The quick-service restaurant industry is primed to go all in for all types of technology, with particular emphasis on digital signage and front-of-house POS…

8 ways to cut drive-thru times

by S.A. Whitehead — Food Editor, Net World Media Group

The following eight expert tips for cutting drive -thru times should get your pick-up lanes moving along faster than ever.

Frisch's poll shines headlights on why Americans do drive-thru

August 24, 2016

Frisch’s today released results of a poll on drive-thru preferences, based on responses from 523 people across the nation. The fast casual chain, based in…

McDonald's parking lot swallows customer's car

July 8, 2016

Florida is, as many already know, plagued by sinkholes. Now, at least one McDonald's franchise there, along with a grandmother and the toddler in her charge…

Week-old Chick-fil-A app hits No. 1 for iTunes downloads

by S.A. Whitehead — Food Editor, Net World Media Group

In case you haven't heard the news, Chick-fil-A has managed to become the No. 1 most downloaded free app on iTunes, not only by announcing the introduction of…

mPOS increases faster than expected, opens market to new vendors

June 6, 2016

Restaurateurs still pondering a move to smartphone- and tablet-based POS systems might be interested in the latest Juniper Research study: It predicts that…

Part One: A new restaurant sector pokes its way out of the shell in California

by S.A. Whitehead — Food Editor, Net World Media Group

In this first of a three-part series, we take a closer look at the chain that claims it's inventing a new restaurant sector that combines speed and quality…

Restaurant brands entice customers with a bevy of summer specialties

by S.A. Whitehead — Food Editor, Net World Media Group

From chicken shaped like a magnolia flower to cotton candy dessert offerings, restaurants across North America are working hard to lure in hot and hungry…

KFC, Chick-fil-A launch mobile ordering apps on same day

by S.A. Whitehead — Food Editor, Net World Media Group

June 2, 2016

The QSR chicken business is heating up when it comes to using mobile technology to advance sales. This week, almost simultaneously, Kentucky Fried Chicken and…

Arby's CEO Paul Brown — a nice guy who likes to stay 'scrappy'

by S.A. Whitehead — Food Editor, Net World Media Group

Sometimes, nice guys finish pretty darn near first. For Arby's CEO Paul Brown, that may indeed be the story. If you read through a lot of the recent interviews…