Olea Kiosks introduces drive-thru kiosk for QSR, fast casual restaurants

March 29, 2017

Olea Kiosks has introduced a drive-thru kiosk for the QSR and fast casual industries. The new device has been dubbed the Detroit in honor of the city that made…

Tech has power to dazzle drive-thru diners even in a 'down' market

by Elizabeth Friend — Strategy Analyst, Euromonitor International

Much of the drive-thru's draw of the drive-thru is rooted in speed and convenience. But, recent advancements in technology have created the potential for an…

McDonald's pins global growth on bringing the food to you

March 2, 2017

McDonald's is pinning its expansion planet-wide going forward largely on the many ways it can deliver food to its customers, whether they be seated in stores…

McDonald's: Curbside delivery is coming by year's end

March 1, 2017

McDonald's is launching curbside delivery and mobile order-and-pay technology in the last quarter of this year at all 20,,000 U.S. restaurants, according to a…

Study: Technology as important as food for QSRs

October 7, 2016

The quick-service restaurant industry is primed to go all in for all types of technology, with particular emphasis on digital signage and front-of-house POS…

8 ways to cut drive-thru times

by S.A. Whitehead — Food Editor, Net World Media Group

The following eight expert tips for cutting drive -thru times should get your pick-up lanes moving along faster than ever.

Frisch's poll shines headlights on why Americans do drive-thru

August 24, 2016

Frisch’s today released results of a poll on drive-thru preferences, based on responses from 523 people across the nation. The fast casual chain, based in…

McDonald's parking lot swallows customer's car

July 8, 2016

Florida is, as many already know, plagued by sinkholes. Now, at least one McDonald's franchise there, along with a grandmother and the toddler in her charge…

Week-old Chick-fil-A app hits No. 1 for iTunes downloads

by S.A. Whitehead — Food Editor, Net World Media Group

In case you haven't heard the news, Chick-fil-A has managed to become the No. 1 most downloaded free app on iTunes, not only by announcing the introduction of…

mPOS increases faster than expected, opens market to new vendors

June 6, 2016

Restaurateurs still pondering a move to smartphone- and tablet-based POS systems might be interested in the latest Juniper Research study: It predicts that…

Part One: A new restaurant sector pokes its way out of the shell in California

by S.A. Whitehead — Food Editor, Net World Media Group

In this first of a three-part series, we take a closer look at the chain that claims it's inventing a new restaurant sector that combines speed and quality…

Restaurant brands entice customers with a bevy of summer specialties

by S.A. Whitehead — Food Editor, Net World Media Group

From chicken shaped like a magnolia flower to cotton candy dessert offerings, restaurants across North America are working hard to lure in hot and hungry…

KFC, Chick-fil-A launch mobile ordering apps on same day

by S.A. Whitehead — Food Editor, Net World Media Group

June 2, 2016

The QSR chicken business is heating up when it comes to using mobile technology to advance sales. This week, almost simultaneously, Kentucky Fried Chicken and…

Arby's CEO Paul Brown — a nice guy who likes to stay 'scrappy'

by S.A. Whitehead — Food Editor, Net World Media Group

Sometimes, nice guys finish pretty darn near first. For Arby's CEO Paul Brown, that may indeed be the story. If you read through a lot of the recent interviews…

Dippin' Dots makes big moves to continue upward growth trend

by S.A. Whitehead — Food Editor, Net World Media Group

New products, new markets and new partnerships are in the works for Dippin' Dots as part of a plan to continue the company's explosive growth worldwide.

Dunkin’ innovation chief: Hope is no strategy; retailers must differentiate or die

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

John Costello, Dunkin’ Brands president, global marketing and innovation, doesn’t mince words when it comes to the state of retail and what retailers must do…

Breakfast or a snack? Study says consumers see both the same way

America is fast becoming a nation of snackers and a new study indicates that the trend starts with breakfast.

Why is Wienerschitzel's CEO wearing a nose ring?

May 17, 2016

Apparently the CBS show, "Undercover Boss," has hit pay-dirt with the restaurant industry. For the second Sunday in a row, the show will feature a restaurant…

Consumers rank Panera, Chick-fil-A, Starbucks, DQ as favorite brands

by S.A. Whitehead — Food Editor, Net World Media Group

Results are in from a study created via a mobile insights platform that captures customer impressions of some of the nation's premier QSR brands.

Captain D's sails into Spartanburg

May 9, 2016

Captain D's started this week by opening its second corporate location in Spartanburg, South Carolina, in the past six months. Another location was opened last…