COVID-19 blindsided restaurateurs right from start, Ohio poll shows

by S.A. Whitehead — Food Editor, Net World Media Group

As early as March 8, as COVID-19 restrictions in the U.S. were just beginning, Ohio restaurateurs were hit with a sucker punch that knocked sales down 20…

Wendy's gives drive-thru patrons free Jr. Frosties

March 24, 2020

Wendy's this week said it's giving every person placing a drive-thru order a free Jr. Frosty. The move to encourage drive-thru customers during the pandemic…

Trump to restaurant CEOs: 'You’re really going to like what we’re doing'

March 18, 2020

Leaders of some of the biggest names in the QSR and fast casual industries spoke with President Donald Trump Tuesday about their struggles to keep their…

McDonald's adds Postmates delivery in LA, Dallas

March 3, 2020

McDonald's has partnered with Postmates to offer delivery at more than 300 restaurants in the Los Angeles and Dallas metropolitan areas. 

Sonic goes in the car + off-script in new ad campaign

February 27, 2020

Sonic Drive-In today launched a new ad campaign that focuses on the real-life, in-the-car happenings of four U.S. families en route to Sonic, capturing their…

Sonic unveils lots o' Totchos

February 3, 2020

QSRs have had great success adding heat to potatoes, but potato tots have been left mostly alone. Sonic changed that this winter by introducing its…

From booze in tea to oysters in bags, academia takes a turn at 2020 trend predictions

by S.A. Whitehead — Food Editor, Net World Media Group

Data analysts and marketers have long held the title of food trend prediction pros. But now some of the academics and agricultural specialists are looking into…

When digital menu content distracts from the goal

From menu animations that flash by at the speed of light, to the laborious customer experience of printed menus, there's got to be a better way.

ParTech buys 3M drive-thru tech company

October 1, 2019

Restaurant POS and technology provider, ParTech, Inc, has acquired Drive-Thru Communication Systems from its previous owner, 3M.

Chick-fil-A adds 1st permanent menu side since 2016 + frosted coffee LTO

August 12, 2019

With its powerful showing at the top of U.S. consumers fast food choices, Chick-fil-A today announced its first major new permanent menu side item addition in…

Roy Rogers pulls the 'Trigger' on QSR's new life

In this podcast, Roy Roger CEO Jim Plamondon tells host and QSRweb Editor Shelly Whitehead "People treat us differently" than most QSRs. In this one-on-one…

Sonic provides a new way to 'drink' at the drive-in

July 1, 2019

Drinking at the drive-in get a new interpretation at Sonic this summer, where the QSR is introducing a new trio of Mocktail Slushes, including Strawberry…

Federal class-action alleges Wendy's restricts late-night access for visually impaired

June 19, 2019

Wendy's was named in a federal accessibility class action lawsuit filed in Chicago on June 14 over the ease of access people with impaired vision have with the…

Square for Restaurants wipes out 'tablet farms' with DoorDash, PostMates, Chowly integration

June 7, 2019

Square for Restaurants has launched a set of order management integrations that allows orders from Postmates, DoorDash and the POS integration solution…

Mastercard teams with Zivelo on AI-driven voice assistant/personalized menu; Sonic Drive-In to pilot

May 17, 2019

Mastercard has partnered with Zivelo LLC to enhance the drive-in and drive-through ordering experience for quick-service restaurants with a…

Ways creative QSR's can still 'deliver' in a post-Amazon Effect world

by Ray Reddy — CEO and Co-Founder, Ritual

Brands that want to survive and thrive in the QSR ecosystem now -- after the game-changing ramifications of the so-called "Amazon Effect" -- would do well to…

Dine-in … delivery … drive-thru? Rave Restaurant Group president talks fulfilling diners' druthers today

by S.A. Whitehead — Food Editor, Net World Media Group

Pizza customers are a finicky bunch, with some seeking a nice dine-in experience, others insisting on delivered pies and still more who want to pick up their…

5 POS pre-purchase questions for QSRs

Ask these five questions before and during your next POS purchase to ensure you're getting the right level of service and integrations for your QSR's needs.

Krystal said last year's store raze-and-redesigns 'raised' the whole brand to new heights

January 22, 2019

Krystal's leadership said that brand is seeing solid results from its revitalization initiatives, including last year's start of effforts to raze and…

QSR digital signage decision-making: 8 key queries for your vendor

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

A good vendor should be able to answer these questions regarding a digital signage deployment.