Restaurants to lean on marketing while facing competition from coffee chains, c-stores

by Emil Davityan — CEO and co-founder, Bluedot

QSRs are grappling with fast-emerging competition from coffee chains luring customers away with faster drive-thrus and convenience stores offering an enticing…

SoundHound joins Toast Partner Ecosystem

January 11, 2023

SoundHound, a voice AI provider, is joining the Toast Partner Ecosystem.

Delphi Display Systems intros outdoor kiosk for QSR drive-thru

December 23, 2022

Delphi Display Systems Inc., a provider of consumer engagement and business optimization technology solutions for the quick-service restaurant industry, has…

How curbside, frictionless QSR transactions here to stay

by Laura Livers — Head of Strategic Growth, Intouch Insight

Following three years of unrest in the restaurant industry, dining in has returned. But curbside pickup and contactless ordering and payment has grown…

Chipotle, Fazoli's, Smokey Bones share drive-thru, AI insight

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Top fast casual brand leaders offer valuable insight on how AI is driving a more robust digital drive-thru experience.

Jeremiah launches prototype location in North Carolina

December 2, 2022

Jeremiah's Italian Ice has opened a prototype for a location in Locust, North Carolina. It's the first Jeremiah's to be built from the ground up, according to…

McDonald's Texas prototype designed for off-premise dining

December 1, 2022

McDonald's is testing a new small-format test restaurants designed specifically for carryout customers, according to a press release.

Roy Rogers' focus on 3 key components sets it apart in QSR space

by Mandy Wolf Detwiler — Editor, Networld Media Group

Maryland-based Roy Rogers has 41 units, but the company is readying for growth by franchising. The brand was built on quality, variety and choice.

Restaurant customers want more deals, drive-thru visits remain strong

September 16, 2022

Restaurant customers are seeking out deals and mobile app offers, with three in four looking for discounts more often due to increasing menu prices, and two in…

Chip Cookies bakes up plans for 500 stores in 5 years

by Mandy Wolf Detwiler — Editor, Networld Media Group

Chip Cookies has 10 units in Utah and Idaho. The brand's leadership plans to open 500 stores in the next five years.

Wendy's unveils next-gen concept

August 17, 2022

Wendy's has unveiled a new global restaurant design dubbed Global Next Gen. The design will enhance customer, crew and digital experiences and is set to roll…

Drive-thru dining gaining ground

July 22, 2022

Weekly restaurant visits are gaining, dining out intentions are positive and special dining occasions are coming back, according to a quarterly consumer survey…

Dine-in not regaining popularity, take-out gains steam

July 20, 2022

Despite the fact all restaurants are completely open for dine-in, after two years of closures and restrictions due to the COVID-19 pandemic, the number of…

Chick-fil-A tests mobile pick-up lanes

June 23, 2022

Chick-fil-A has launched a dedicated pick-up lane for mobile orders, according to company news.

Star Micronics Introduces Sticky Label Kiosk Printer, The New SK1-311 SK

The newest kiosk printer by Star Micronics is made for repositionable linerless label paper, perfect for the food and self-service industries.

Taco Bell opens Defy concept unit

June 8, 2022

The long-awaited Taco Bell Defy restaurant has opened in Brooklyn Park, Minnesota. The concept has a two-story model that delivers innovative technology and…

Carry-out losing traction thanks to delivery, drive-thru options

May 13, 2022

More restaurant customers than ever are visiting the drive-thru and using delivery services compared to carrying out food orders.

Acrelec partners with PAR Technology to upgrade digital menu boards

April 29, 2022

Acrelec, a technology company that works to improve the customer experience for restaurants and retail brands, completed its integration with Brink POS…

Chipotle, Rally’s, Noodles & Company execs talk increasing drive-thru experience

by Mandy Wolf Detwiler — Editor, Networld Media Group

Drive-thru innovation and the customer experience was the focus of a panel discussion at the Restaurant Franchising and Innovation Summit held this month in…

3 Tips for Opening Your First Drive-Thru

We know how challenging it is to open a restaurant on time, especially when it’s your first time. We are here to make the drive-thru menu boards selection as…