How Layne's Chicken Fingers is battling shortages, pandemic impact

by Mandy Wolf Detwiler — Editor, Networld Media Group

Eight-unit Layne's Chicken Fingers felt the chicken shortages earlier this year, but weathered through. Samir Wattar, the company's chief operating officer…

Many QSR customers not happy with drive-thrus, would welcome automation

September 21, 2021

More than half of Americans, 65%, who visited QSRs in the last six months have had an unpleasant drive-thru experience, according to a Harris Poll survey…

Burger King most popular drive-thru in U.S.

September 15, 2021

Burger King is the favorite when it comes to the most popular fast food drive-thru in the U.S.

Cow spotted in McDonald's drive-thru

August 30, 2021

A Wisconsin woman found herself in a McDonald's drive-thru line with a cow — stuffed into the backseat of a Buick.

Taco Bell to break ground on Defy concept in Minnesota

August 12, 2021

Taco Bell is set to break ground on its newest concept, Taco Bell Defy, in Brooklyn Park, Minnesota, later this month. The 3,000-square-foot cutting-edge…

McDonald's tests automated drive-thrus in Chicago

June 3, 2021

McDonald's is testing automated drive-thrus at 10 locations in its home base city of Chicago. The systems use AI software and come as a result of the company's…

Gimbal Launches Frictionless Pickup for Brands Without a Mobile App

On-the-Way web app reduces implementation of pickup solutions to minutes

How QSR and Fast Casual Restaurants Can Prep for the Off-Premise Evolution

There are many opportunistic windows that opened during the pandemic that restaurants are not dismissing as a phase. One of those windows was off-premise…

Effective Restaurant Design for Today & Beyond

Site layout is key for quick service restaurants in the ongoing and post COVID 19 pandemic.

Has food become secondary to foodservice?

by S.A. Whitehead — Food Editor, Net World Media Group

Being a restaurant customer today involves many considerations beyond just the food itself. In fact, at least one group of forecasters said the food is…

Online Grocery Soars as Customer Satisfaction Falls

The growth of online food ordering is nothing short of staggering. In March 2020, consumers shifted the ways they shopped overnight - and there has been no…

Digital ordering, drive-thru and carry-out help drive growth for restaurant industry

January 27, 2021

Throughout 2020, U.S. restaurants demonstrated resiliency against a variety of issues and rose from a 35% traffic decline in April to a 11% visit decrease in…

'The 10-year prototype is dead,' plus other 2021 QSR predictions

by S.A. Whitehead — Food Editor, Net World Media Group

Restaurant vendors give their takes on how quick-service operation is changing and what that means for restaurant leaders.

Foodservice kiosks adapt during coronavirus pandemic

With the coronavirus pandemic, kiosks are adapting from foodservice digital engagement technology driven primarily by convenience and efficiency to also taking…

Is your restaurant technology ready for 2021?

by S.A. Whitehead — Food Editor, Net World Media Group

Restaurateurs learned a lot about the potentially business-saving qualities of restaurant tech in 2020, as the pandemic forced brands to find ways to still…

Gimbal’s On-the-Way SDK Creates Curbside Efficiencies for Retailers and Restaurants

Gimbal announced the launch of its On-the-Way SDK, a real-time solution connecting mobile orders with in-store, curbside, and drive-thru pickup options. This…

Study: KFC, Taco Bell, Hardees have fastest drive-thru times

While customers are flocking to drive-thrus for their pandemic-era restaurant fix, they're waiting for their orders 30 seconds longer than last year.

White Castle's drive-thru AI: NOT 'Mr. Roboto'

by S.A. Whitehead — Food Editor, Net World Media Group

Can artificial intelligence really help a QSR extend a sense of hospitality in the drive-thru? White Castle leadership certainly thinks so, as evidenced by its…

White Castle testing Mastercard AI-powered drive-thru platform

September 1, 2020

White Castle has partnered with Mastercard to launch an artificial intelligence solution that promises to take physical touch out of the drive-thru lanes.

Taco Bell COO on navigating change: 'It's actually getting … more fun'

by S.A. Whitehead — Food Editor, Net World Media Group

Change is something every restaurateur has gotten a dose of this year, and Taco Bell Global COO Mike Grams said the brand is winning the adaptability game.