Taco Bell rides 'Go Mobile' model to serve 1B drive-thru customers

by S.A. Whitehead — Food Editor, Net World Media Group

If there are a couple of things we've learned over the past half-year, it's that drive-thru and digital restaurant ordering are here to stay. In this interview…

Taco Bell going all in on drive-thru

August 20, 2020

Taco Bell is throwing the whole burrito in on the bet that American diners won't be dining in any time soon, which is why it's creating a new operations model…

Sonic 'booms' into future with 'oasis' in QSR design desert

by S.A. Whitehead — Food Editor, Net World Media Group

Shortly after Inspire Brands acquired Sonic Drive-in about 1 1/2 years ago, it began reimagining the brand for the future. That new look has taken shape in a…

Del Taco does 'guac-thrus' for National Drive-thru Day

July 23, 2020

Just in case you missed this one in your Hallmark Holidays calendar book, Friday is National Drive-thru Day in the U.S. And for Del Taco, that is plenty reason…

Fast food drive-thrus: Plan for it now or pay for it later

by S.A. Whitehead — Food Editor, Net World Media Group

If you're building or renovating a QSR now or in the near future, industry experts increasingly recommend that you find a site and the dollars to include a…

Wendy's launches rewards program nationwide via mobile app

July 22, 2020

Wendy's Co. has launched Wendy's Rewards, a program that lets customers earn points at participating U.S. restaurants.

Partech teams up with Techknow to upgrade drive-thru offerings

June 15, 2020

POS provider ParTech Inc. has partnered with Techknow, a multi-sensor drive-thru management solution company, to equip restaurants with drive-thru timers and…

Firehouse Subs '5-alarm' tech emergency highlights value of evaluating systems

by S.A. Whitehead — Food Editor, Net World Media Group

For Firehouse Subs, the emergence of COVID-19 on the American landscape triggered nothing short of a five-alarm emergency to get the sandwich brand in sync…

Making 'masked' hospitality work: Cost, customer engagement challenge QSRs

by S.A. Whitehead — Food Editor, Net World Media Group

In a COVID-19 world, masks have become a fact of life for restaurant operators and employees. The question now is how to use them safely and cost-effectively…

Moto, QikServe launching mobile ordering at UK rest stops, starting with Burger King

May 18, 2020

Moto, the largest highway service operator in the U.K., is launching a click-and-collect mobile ordering program at 48 of its sites, backed by QikServe's…

Improving Margins with Advanced Reporting

Data is a difference-maker if, of course, it’s used effectively.

Golden Chick president promises 500 stores, Netsurion on speeding up contactless pickup

by S.A. Whitehead — Food Editor, Net World Media Group

Although just 189-stores in size now, Golden Chick is planning a lot of hatchlings for the future, with a goal of 500 stores nationally by 2030, according to…

Dunkin' Brands pulls off Q1 EPS feat by beating analysts estimates

April 30, 2020

Dunkin' and Baskin-Robbins parent, Dunkin' Brands Group Inc., pulled off a first quarter surprise, reporting adjusted earnings of 67 cents, that beat analysts…

Halo Burger reopens 6 Michigan stores

April 28, 2020

Halo Burger, a Flint, Michigan-based QSR, will reopen six of its eight stores on Friday for drive-thru, delivery and online ordering, a news release said. All…

McDonald's owner/operator relays lessons learned from pandemic

by S.A. Whitehead — Food Editor, Net World Media Group

The rigors of business in a pandemic-ridden world have given restaurateurs a run for their money. But there have also been invaluable lessons learned through…

Benefits of Kitchen Displays Systems

The kitchen represents the heart of a restaurant. Of course, the front counter and dining areas play pivotal roles in the operation as well, feeding into the…

Third 'Takeout Tuesday' moves to top others with major prizes

April 6, 2020

The Great American Takeout returns Tuesday for its third week, this time with a chance to win a year of free takeout, according to a news release.  As an…

Checkers, Rally's CEO on jumping into the driver's seat in a firestorm

Just about three weeks after veteran restaurant industry leader, Frances Allen, took the reins at Checkers and Rally's, the biggest crisis to hit the industry…

Taco Bell does free drive-thru tacos Tuesday

March 30, 2020

Taco Bell is working to generate some customer love and drive-thru traffic with its plan to give all its drive-thru guests a free Doritos Locos taco, with no…

Yelp findings show consumer interests in pandemic-stricken US

March 25, 2020

Yelp released its Coronavirus Economic Impact Report that shows some consumer trends developing amidst the nation's fight against COVID-19 infections…