Lion’s Choice refuses to compromise despite rising beef costs

by Mandy Wolf Detwiler — Editor, Connect Media

Despite rising beef prices, Lion's Choice, a St. Louis-based QSR, is refusing to compromise on the quality or portion size of its signature roast beef, instead…

Why White Castle owns the night with late, 24/7 hours

by Mandy Wolf Detwiler — Editor, Connect Media

White Castle turns to Night Castle late at night. With restaurants open until 1 a.m. or later, the brand has become an oasis for late-night Cravers.

Taco John's CEO talks balancing innovation with brand's rich history

by Mandy Wolf Detwiler — Editor, Connect Media

Heather Neary, president and CEO of legacy brand Taco John's, chats with podcast host Mandy Detwiler about balancing the brand's history with the innovation…

Krystal building on legacy with new prototype

by Mandy Wolf Detwiler — Editor, Connect Media

Krystal is building on its legacy by remodeling six restaurants in Georgia with the brand's new prototype designed to bring in new and returning customers.

Clutch Coffee co-founder offers secrets to competing in saturated market

Restaurant Operator Podcast host Mandy Detwiler learns secrets to competing in a saturated coffee market with Darren Spicer, co-founder of Clutch Coffee.

Chicken Salad Chick CEO talks chicken salad game

by Mandy Wolf Detwiler — Editor, Connect Media

In this episode of the Restaurant Operator Podcast, host Mandy Detwiler, editor of QSRweb.com and PizzaMarketplace.com, chats with Scott Deviney, CEO of…

How to reduce wait times in drive-thrus

by Mandy Wolf Detwiler — Editor, Connect Media

These six tips can reduce wait times at the drive-thru and increase speed and accuracy.

Chick-fil-A opens 1st elevated drive-thru restaurant

August 22, 2024

Chick-fil-A has opened its first elevated drive-thru restaurant, a new concept designed to streamline service and speed up delivery times. Located south of…

How innovations in food packaging paving way for QSRs

by Felicity Kelly — Head of Sustainability, Bunzl Express

Packaging shouldn't be a secondary thought when it comes to your menu.

Making The Right Investment: Wired Vs. Wireless Barcode Scanners

Discover the pros vs. cons of 1D/2D wired and wireless barcode scanners to elevate your operations with expert guidance from Star Micronics.

How pizza drive-thrus can help pizzerias thrive

by Mandy Wolf Detwiler — Editor, Connect Media

Pizza drive-thrus can help restaurants improve order accuracy and increase overall sales.

Layne's Chicken Fingers finds success with various models

by Mandy Wolf Detwiler — Editor, Connect Media

Layne's has seen consistent store sales with various real estate models. Eric Reed, the brand's chief development officer, explores how different models can…

Are mobile handheld devices right for your restaurant?

Brian Pickens, product manager at NCR Voyix, talks about the three challenges quick-serve restaurants face that can often be effectively solved through…

Digital Drive-Thru Menu Boards: Taking Your QSR to the Next Level

In the world of quick-service restaurants (QSRs), businesses are constantly trying to revolutionize dining and provide their customers with the most seamless…

Advancing the restaurant industry with AI innovations in 2024

by Daniel Hawes — Vice President of Product Design, Givex

From VR dining experiences to predictive inventory management, the infusion of AI into the restaurant industry marks a transition from traditional practices to…

Long John Silver’s, Blaze Pizza, Slim Chickens execs talk expansion, real estate

by Mandy Wolf Detwiler — Editor, Connect Media

Restaurants executives from Long John SIlver's, Moxie, Slim Chickens and Blaze Pizza talked about expansion and the state of restaurant real estate at the…

Checkers & Rally's franchisee has nearly 4 decades of experience

by Mandy Wolf Detwiler — Editor, Connect Media

Sam Chand owns 31 Checkers & Rally's locations. Finding real estate to accommodate a double drive-thru is his biggest challenge.

Little Caesars efficient POD Program attractive to franchisees

by Mandy Wolf Detwiler — Editor, Connect Media

Little Caesars has launched a modular unit program that is eco-friendly and attractive to potential franchisees. The inaugural POD location in Keokuk, Iowa…

Lee's Famous Recipe Chicken launches prototype to roll out this year

by Mandy Wolf Detwiler — Editor, Connect Media

Lee's Famous Recipe Chicken has launched a prototype that will begin rolling out in stores in 2024. With dual drive-thru lanes and an online ordering pick-up…

Big Dave's Cheesesteaks thrives on culture, customer service, training

by Mandy Wolf Detwiler — Editor, Connect Media

Derrick Hayes has three pillars for his cheesesteak brand: customer service, tight training and strict adherence to the brand's culture. Big Dave's…