McDonald's begins shifts with employee health checks

April 2, 2020

McDonald's and its franchisees are stepping up business action to ensure employees "are feeling their best at the beginning of each shift," a news release…

Coronavirus redirects Tim Hortons promo

March 9, 2020

Tim Hortons has altered its most current promotion that was set to begin Wednesday in order to address public health concerns around the coronavirus. The brand…

Subway must pay CBC $678K after defamation suit against broadcaster dismissed

March 3, 2020

In Canada, a judge has ordered Subway to pay $678,000 in legal and other fees and disbursements to the Canadian Broadcasting Corporation after the brand's…

Mystery shopper company launches franchise brand standards + compliance division

February 26, 2020

Toledo-based mystery shopper company IntelliShop said today it has created a brand standards and compliance division to tackle three franchise/chain brand…

Wendy's to pay $400K to settle Massachusetts child labor issues

by S.A. Whitehead — Food Editor, Net World Media Group

Wendy's has changed its child labor practices following a investigation by the Massachusetts attorney general.

KFC, Pizza Hut launch 'contactless' delivery in China amid virus fears

February 4, 2020

In China, where the coronavirus has taken its heaviest toll thus far, Yum Brands' KFC and Pizza Hut stores have initiated contactless delivery as part of the…

National Restaurant Association applauds US trade deal with Canada, Mexico

January 30, 2020

U.S. President Donald Trump signed a trade deal Wednesday that replaces 1994's North American Free Trade Agreement. The pact — known as the U.S. Mexico Canada…

Krystal files for bankruptcy blaming 'shifting consumer tastes,' increased costs

by S.A. Whitehead — Food Editor, Net World Media Group

The nation's second-oldest QSR, Krystal, is now under bankruptcy protection as it struggles to pay as much as $100 million in debt and find a new path forward.

Wendy's, Fazoli's franchisee fined $157k for child labor law violations

January 20, 2020

Wendy's and Fazoli's Louisville, Kentucky-based franchisee, Manna Inc., violated child labor mandates by allowing 14- and 15-year-old employees to both work at…

McDonald's facing discrimination lawsuit

Two top-level black McDonald's executives filed a federal lawsuit against the QSR.

Top Chinese QSR sued for $30M for allegedly illegally using Bruce Lee's image

December 26, 2019

The daughter of famed martial arts star and actor Bruce Lee is suing a Chinese fast-food chain for $30 million in damages for allegedly using an image of her…

2019 top food news: A heated game of chicken

America's love for chicken was evident in the top food news stories for the past year. But perhaps nearly as prominent in the top 10 list of such stories for…

McDonald's/NLRB case ruling a big win for franchising companies

December 13, 2019

In what might be considered a major win for franchising companies Thursday, the National Labor Relations Board ruled that McDonald's should not be held for its…

Cut it out! QSR 2020 workplace safety tipsheet

For QSRs, the very name of the service category implies part of the risk these brands and their employees face when it comes to workplace injuries. Yes, things…

McDonald's settles wage class action for $26M

November 26, 2019

Right on the heels of a suit filed in Illinois alleging McDonald's doesn't adequately protect its workers from customer violence, another suit — this one a…

McDonald's workers sue company for failing to protect them against violent customers

November 25, 2019

Seventeen McDonald's employees who are employed at 13 Chicago-area locations of the chain have filed suit against the giant QSR franchise company claiming that…

Church's Chicken probes data security breach at company-owned sites

November 22, 2019

Church's Chicken said it is investigating a possible data breach involving credit and debit card information at some of its company owned locations in the…

McDonald's named in another sex harassment suit, this one seeking class action status

November 13, 2019

A former Mason, Michigan McDonald's employee is hoping to form a class action suit against the Chicago-based brand in a suit filed this week in Michigan…

McDonald's names CEO after Easterbrook's 'consensual relationship' with employee

by S.A. Whitehead — Food Editor, Net World Media Group

McDonald's has announced a leadership shake-up, following what former CEO Steve Easterbrook said was a "consensual relationship" with an employee that violated…

A QSR guide to confronting activists, restaurant disruption

by Mark Lee — Assistant Vice President and Risk Consultant, Hub International

Social media has taken the gloves off social activism and that's being felt in the real world at QSR brands nationally and worldwide. An ongoing series of…