Grubhub announces policy changes following fracas over ordering fees

August 2, 2019

Restaurant delivery platform Grubhub and its Seamless unit, following a recent controversy over how the companies have handled fees, have announced a series of…

Moving on: Exit strategy mastery for QSR owners

by Carty Davis — Founding Partner, C Squared Advisors

Whether you're moving on to the next opportunity, taking a well-earned retirement or just finished with the restaurant business altogether, don't get out…

Grubhub CEO counters claims company bought restaurant domain names without permission

July 3, 2019

The CEO of third-party delivery platform, Grubhub, yesterday countered claims first published in a New Food Economy story that it was — without authorization…

Federal class-action alleges Wendy's restricts late-night access for visually impaired

June 19, 2019

Wendy's was named in a federal accessibility class action lawsuit filed in Chicago on June 14 over the ease of access people with impaired vision have with the…

Webinar to uncover tax credits restaurateurs, retailers often overlook

June 4, 2019

For future-minded restaurant operators working in one of the most competitive businesses in existence today, amidst one of the tightest labor markets in this…

Your QSR's workplace culture: Brand builder or buster?

by S.A. Whitehead — Food Editor, Net World Media Group

Think workplace culture doesn't show through to your customers? Think again. In fact, poor feedback about your brand through venues like social media and even…

McDonald's faces sex harassment allegations for 20 US locations

May 22, 2019

The American Civil Liberties Union and two other labor and legal groups filed 25 lawsuits and regulatory charges against McDonald's Corp this week alleging…

FDA investigates, advises disposal of tahini used by restaurants

May 16, 2019

Federal, state and local health authorities are investigating a multistate outbreak of Salmonella Concord illnesses linked to Karawan Tahini and Halva brand…

Restaurant-distributed ground tuna possible source of Salmonella sicknesses

May 10, 2019

Federal, state and local health authorities are investigating a multi-state outbreak of Salmonella Newport linked to frozen ground tuna sold to restaurants…

New York City considers law to make QSRs tell workers why they're fired

April 26, 2019

New York City Council is considering a first-of-its-kind measure referred to as "just cause" legislation that would prohibit QSRs from terminating or…

Pre-cut melon salmonella outbreak sickens 117: What restaurants should do to protect customers

April 25, 2019

Following an April 12 recall of assorted melons by Indiana-based company, Caito Foods LLC, the FDA and U.S. Centers for Disease Control and Prevention are…

US authorities recall frozen ground tuna after 13 reported ill

April 17, 2019

Restaurants should not serve or sell frozen ground tuna recalled this week due to a number of Salmonella Newport infections. The U.S. Food and Drug…

McDonald's Australia free burger kiosk hack up to 1.6M+ views

April 9, 2019

A viral video of two customers hacking a kiosk at an Australian McDonald's is making the rounds via YouTube. The 2-minute video, which was uploaded this…

McDonald's tells NRA it will no longer lobby against minimum wage hike

March 29, 2019

McDonald's told the National Restaurant Association that when it comes to minimum wage hikes, the brand is laying down its sword and will stop taking part in…

What Danny Meyer’s book doesn’t tell you about the restaurant business

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Frank Klein, founder and CEO of Asian Box, is an admirer of Danny Meyer, but he thinks the famed restaurateur failed to include the dark side of the restaurant…

Arby's, Little Caesars, Five Guys, Dunkin' settle no-poach case

March 13, 2019

Arby's, Little Caesars, Five Guys and Dunkin' have agreed to a settlement with 14 state attorney generals over the use of "no poach" agreements that…

Dunkin' Brands Group names former Marriott exec to top legal spot

March 11, 2019

Dunkin' and Baskin-Robbins parent, Dunkin' Brands Group, has named David Mann as senior vice president and chief legal officer. He replaces Rich Emmett, who is…

El Pollo Loco launches new branding with Q4 2018 suit settlements behind it

March 8, 2019

With a new logo, "See the Flame" tagline, an emphasis on healthful foods and a people-first culture, El Pollo Loco released its fourth quarter 2018 financials…

Ohio State students to protest Wendy's produce policies

March 7, 2019

About 800 people are expected to gather for a Friday afternoon protest march against Wendy's at the Ohio State University in Columbus, Ohio. The activists are…

8 QSR leasing pointers to avoid over-billing, under-maintenance, unexpected charges

Double-billing, poor property maintenance and last-minute charges can plague QSR tenants with unexpected costs and unsightly storefronts. Here, the two men…