How Big Chicken Is Using Guest Feedback to Fuel Franchise Growth

Big Chicken uses Ovation to identify system-wide issues and improve the guest experience across its growing franchise network. By catching trends like missing…

Presented by Ovation Up, Inc.

Your Restaurant’s Not Perfect and Why That’s a Good Thing: Harnessing The Hidden Value of Guest Recovery

In this webinar, Zack Oates will dive into the hidden value of guest recovery, exploring how restaurants can turn negative experiences into opportunities for…

Presented by Ovation Up, Inc.

How Earthbar 70X'd Their Feedback Volume

Earthbar, a California-based health and wellness brand with 40 locations, transformed its guest feedback process using Ovation. Previously reliant on a single…

Presented by Ovation Up, Inc.

How Friendly's Got 24X More Feedback with Less Work - Ovation Case Study

Friendly’s, the 120+ location family diner, switched from traditional long surveys and skyrocketed the amount of feedback they were getting while managing it…

Presented by Ovation Up, Inc.

Three emerging gift card trends driving popularity and revenue

As gift cards increasingly become part of the operational strategy, here are three trends emerging in the gift card market that will shape the path forward.

Presented by FastCasual.com

Great American Cookies, Marble Slab Creamery launch co-branded app

November 1, 2024

Sister brands Great American Cookies and Marble Slab Creamery have launched an app and loyalty program, the Great American Cookies and Marble Slab Creamery…

How PDQ Chicken Brings Back 50% of Unhappy Guests

PDQ Chicken, a fast-casual chain, faced challenges managing guest feedback for its 50+ locations, especially with off-premise business comprising 80% of sales.

Presented by Ovation Up, Inc.

Trends Study: Limited Time Offers on Drinks Transform Campus Dining into Student Satisfaction Powerhouse

Recent campus dining trends reports show that beverage LTOs are empowering student satisfaction, on-campus engagement and the development of strong campus…

Lenny's Subs Celebrates Lenny's Day with Exciting New Beverage Lineup in Partnership with Botrista

Enjoy vibrant new drinks and support your local neighborhood on October 25th!

Jollibee launches loyalty program

October 22, 2024

Chicken chain Jollibee has launched its first-ever loyalty program, Jollibee Rewards, according to a press release.

Machine learning surfacing new menu of opportunity for QSR mobile marketing

by Dario Sheikh — Head of Agency, Moloco

Machine learning in performance advertising can transform how QSRs grow their mobile app user base to connect and monetize their customers.

8 tips to increase loyalty program usage

by Mandy Wolf Detwiler — Editor, Connect Media

Loyalty programs work great -- as long as your customers use them. Consider these eight tips to increase the usage of your loyalty program.

Subway celebrates 1st anniversary of MVP Rewards program

September 26, 2024

Subway is celebrating the first year of its MVP Rewards program, which launched in Sept. 2023. Fans have unlocked exclusive offers, Subway Cash, birthday…

Boosting customer loyalty: 6 essential tips for restaurants

by Mandy Wolf Detwiler — Editor, Connect Media

Building customer loyalty in the restaurant industry is crucial for long-term success. These six tips can help restaurants obtain and retain customers.

White Castle revamps its loyalty program

September 19, 2024

White Castle has revamped its loyalty program. The Craver Nation Rewards now adds a point system and a tiered element to Craver Nation, which was introduced in…

How Guest Feedback Can Transform Your Restaurant: A Comprehensive Guide

Guest feedback is essential for restaurants to improve operations, boost retention, and enhance the guest experience—but traditional methods like long receipt…

Burger King, Walmart partner on customer deal

August 23, 2024

Burger King and Walmart have partnered to offer an exclusive dining benefit for Walmart+ members. Walmart+ members will enjoy 25% off any Burger King digital…

How operators can optimize loyalty programs to thrive during inflation

by Mo Chaar

Learn how restaurant operators can enhance their loyalty programs during inflation by focusing on personalization, leveraging AI technology and rewarding…

Church's Texas Chicken selects PAR Punchh for loyalty program

August 22, 2024

Church's Texas Chicken has selected ParTech Inc.'s PAR Punchh loyalty program to bring guests closer to exclusive rewards and offers, according to a press…

Church's Texas Chicken launches rewards program

August 6, 2024

Church's Texas Chicken has launched a rewards program, Real Rewards. To celebrate the launch of Real Rewards, the brand will give away free Church's Texas…