The tricky business of covering a QSR's COVID-19 costs

by S.A. Whitehead — Food Editor, Net World Media Group

Masks, gloves, anti-viral sprays and all the many other additional costs QSRs have to take on in order to also take on business in a pandemic really add up.

FastCasual accepting nominations for 2020 Perfect Pitch

FastCasual is accepting nominations until July 31 for the annual Perfect Pitch.

QSR customer satisfaction: Dunkin' outdoes Starbucks, Domino's dominates Papa John's

In the fine art of keeping happy customers, there were a few upheavals and a newcomer or two.

From eating pods to touchless everything: Where COVID-19-era QSR design is headed

by S.A. Whitehead — Food Editor, Net World Media Group

From the introduction of novel ideas like eating "pods," to the use of things like German Burger King's tongue-in-cheek social distancing crown, the places we…

Firehouse Subs '5-alarm' tech emergency highlights value of evaluating systems

by S.A. Whitehead — Food Editor, Net World Media Group

For Firehouse Subs, the emergence of COVID-19 on the American landscape triggered nothing short of a five-alarm emergency to get the sandwich brand in sync…

Making 'masked' hospitality work: Cost, customer engagement challenge QSRs

by S.A. Whitehead — Food Editor, Net World Media Group

In a COVID-19 world, masks have become a fact of life for restaurant operators and employees. The question now is how to use them safely and cost-effectively…

'Converting to Curbside and Delivery' webinar is lesson in pandemic-era adaptability

When the pandemic flipped the operational model for a Texas taco brand to totally off-premise, Crush Taco and POS provider, Revention, responded, exemplifying…

Meeting QSRs' urgent app-based COVID-19 training needs

by S.A. Whitehead — Food Editor, Net World Media Group

QSR leaders nationally are urgently seeking training services that can be pushed out quickly to vast numbers of hourly workers across many locales and types of…

QSR customers dissatisfied with delivery, but still won't dine-in

by S.A. Whitehead — Food Editor, Net World Media Group

A consumer survey and another data analysis show consumers are not racing back to dine in, but are committed to delivery, though many have big issues with how…

Subway's take on getting back to dine-in

by S.A. Whitehead — Food Editor, Net World Media Group

Like so many other QSRs these days, Subway stores and franchisees are in the process of powering and training up for dine-in amidst a socially distanced world.

Top online COVID-19 coverage for QSRs: From borrowing options to menu must-haves

by S.A. Whitehead — Food Editor, Net World Media Group

Need guidance on how to get a loan without the help of a traditional bank? Wondering about your QSR's coffee sales in a pandemic-wary world? This review of…

McDonald's Q1 sales, earnings fall amid COVID-19 restrictions, closures

Even the giant QSR McDonald's is feeling the turbo-charged pinch of COVID-19, with its Q1 earnings down 17% due to declining sales worldwide.

Those perplexing PPP loans: Some expert guidance

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Restaurant companies trying to navigate the process of applying for a Paycheck Protection Package loan, will be interested in some of these top tips from…

McDonald's top execs to cut salaries as March sales drop 22%

by S.A. Whitehead — Food Editor, Net World Media Group

McDonald's executives are slashing salaries amid a sharp drop in same-store sales due to the COVID-19 pandemic.

To AI or not to AI: Researcher says proceed with caution

Research just published by a Rensselaer Polytechnic Institute professor indicates that AI may not always serve restaurant brands well, depending on their…

Restaurateurs respond to Senate's passage of stimulus package

by Cherryh Cansler — Publisher, FastCasual.com

Leaders of Firehouse Subs, Boloco and the National Restaurant Association weigh in on if the Coronavirus Aid, Relief, and Economic Security Act goes far enough…

Is your restaurant speaking the COVID-19-era customer's language?

by S.A. Whitehead — Food Editor, Net World Media Group

The seismic shift that COVID-19 has put on everything about restaurant "life as usual" demands an equally substantial shift in marketing and communication…

Smashburger, AMC Theatres execs among leaders weighing in on COVID-19, shrinking kitchens

by Cherryh Cansler — Publisher, FastCasual.com

Leaders from AMC Theaters, Wing Zone, Smashburger, Four Foods Group and Middleby discuss how they are changing their kitchen designs to stay profitable, while…

Your brand's name in lights, baby!

by S.A. Whitehead — Food Editor, Net World Media Group

As a reader of this website, we know you're probably also an industry expert and leader. You know your stuff. But frankly, you're overlooking one of the best…

Why Florida fast casual brand doubled down on mobile marketing

by Cherryh Cansler — Publisher, FastCasual.com

By implementing a mobile proximity marketing strategy, EVOS Restaurants in Florida saw a 9% lift in sales and increased website visits by over 110%.