Operations Features

Roll-Em-Up Taquitos on a franchising fast track

by Mandy Wolf Detwiler — Editor, Connect Media

Roll-Em-Up Taquitos has three stores open, but 11 deals for 80 units in the works. With regional expansion plans, the company might just be coming to a center…

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Jack in the Box's eclectic menu not hindering operations

by Mandy Wolf Detwiler — Editor, Connect Media

Jack in the Box offers consumers five dayparts and a large menu boasting burgers, tacos and snacks. Ryan Ostrom, chief marketing officer, explains how and why…

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Bambū brings Vietnamese Chè to the masses

by Mandy Wolf Detwiler — Editor, Connect Media

Bambū has a line of Vietnamese Chè and other drinks that are proving popular with the masses. Scott Bachman, chief operating officer, shares insight on what…

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White Castle celebrates 100 years, National Fast Food Day

by Mandy Wolf Detwiler — Editor, Connect Media

White Castle turned 100 this year. Learn how the brand celebrated a century of serving up iconic burgers and how it plans to mark National Fast Food Day today.

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Fast casual leaders share hiring, recruitment tips amidst labor shortage

by Mandy Wolf Detwiler — Editor, Connect Media

A panel of fast casual leaders discussed labor issues in today's restaurant industry at the recent Fast Casual Executive Summit held in Charlotte, North…

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Fast casual leaders share inspirational insight, labor shortage strategy

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Four fast casual leaders offered up insight on overcoming challenges, from dealing with COVID shutdowns to the ongoing labor shortage, at the Fast Casual…

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How Layne's Chicken Fingers is battling shortages, pandemic impact

by Mandy Wolf Detwiler — Editor, Connect Media

Eight-unit Layne's Chicken Fingers felt the chicken shortages earlier this year, but weathered through. Samir Wattar, the company's chief operating officer…

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Restaurant execs talk surviving, thriving through the pandemic

by Mandy Wolf Detwiler — Editor, Connect Media

Three restaurant executives discussed how the pandemic affected their business during the Fast Casual Executive Summit in Charlotte, North Carolina.

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Blaze Pizza, Bojangles execs discuss switching from a transactional mindset to a customer mindset

by Mandy Wolf Detwiler — Editor, Connect Media

Restaurants are ditching the transactional mindset to focus on customers. A panel of brand executives explained how their companies are putting the customer…

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Fast casual leaders: Off-premise dining more important than ever

by Mandy Wolf Detwiler — Editor, Connect Media

Three restaurant executives discussed the rise of off-premise dining during the COVID-19 pandemic at the recent Fast Casual Executive Summit in Charlotte…

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Experts weigh in on supply chain issues

by Mandy Wolf Detwiler — Editor, Connect Media

Supply chain issues continue in the wake of the COVID-19 pandemic and transportation issues outside the U.S. Four restaurant industry experts explained how…

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Southern Classic Chicken’s recipe for success: Longevity, pricing and big focus on taste

by Mandy Wolf Detwiler — Editor, Connect Media

Southern Classic Chicken has a "cult-like" following in Louisiana. Managing Director Tom O'Keefe explains how the company's taste profile and longevity have…

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Panera Bread execs: We're not afraid of taking risks

by Mandy Wolf Detwiler — Editor, Connect Media

Eduardo Luz, chief brand and concept officer, and Rob Sopkin, SVP, chief development officer, at Panera Bread, shared the keynote at the Fast Casual Executive…

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Delivery wars heat up as services turn to OOH advertising

by Kevin Damask — Editor, Digital Signage Today

The delivery service wars — battles between DoorDash, UberEats and Grubhub — have been raging for several years as each brand jockeys for position as the…

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Tips for getting quick-service catering up and running

by Mandy Wolf Detwiler — Editor, Connect Media

Quick-service restaurants may find that adding a catering component adds much needed revenue as sales dip due to the COVID-19 pandemic.

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Andy's Frozen Custard is all about quality and complex simplicity

by Mandy Wolf Detwiler — Editor, Connect Media

Andy's Frozen Custard, which operates 100 stores, follows an operational philosophy of 'complex simplicity' and it's proven key to making the brand a standout…

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How top brands are tackling kitchen design, third-party delivery challenges

by Mandy Wolf Detwiler — Editor, Connect Media

Two panel discussions at the recent Restaurant Franchising and Innovation Summit focused on modern kitchen design and third-party delivery services. Experts…

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Jeremiah’s Italian Ice a ‘frozen force’ with explosive growth

by Mandy Wolf Detwiler — Editor, Connect Media

With 200 franchise agreements across 70 different groups, and an additional 182 units awarded across six area representative territories, Jeremiah's Italian…

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Restaurant leaders share insight on top challenges, how to succeed

by Mandy Wolf Detwiler — Editor, Connect Media

A panel talk at Networld Media Group's Restaurant Franchising and Innovation Summit focused on restaurant leadership development and experts shared insight on…

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How Odd Burger is striving to bring its plant-based concept to the masses

by Mandy Wolf Detwiler — Managing Editor, Pizza Today

Plant-based options are booming with consumer interest and one Canadian QSR is primed to benefit. Find out how Odd Burger aims to grab the attention of vegans…

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