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Operations Features

How Wetzel's Pretzels achieved 35% growth in 3 years

by Mandy Wolf Detwiler — Editor, Connect Media

Wetzel's Pretzels achieved 35% growth in jus three years. The Pasadena, California brand is a leader in the snack category and thrives on innovation and a…

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Modern uniforms rely on fit, function

by Mandy Wolf Detwiler — Editor, Connect Media

Today's uniforms move, look and feel better. Here's how to get that modern QSR look.

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Restaurants to lean on marketing while facing competition from coffee chains, c-stores

by Emil Davityan — CEO and co-founder, Bluedot

QSRs are grappling with fast-emerging competition from coffee chains luring customers away with faster drive-thrus and convenience stores offering an enticing…

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Roast beef leads the menu at Lion's Choice

by Mandy Wolf Detwiler — Editor, Connect Media

Missouri-based Lion's Choice brings the beef - roast beef, that is - to St. Louis. The legacy brand has 32 units and has opened eight in the last four years.

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QSRweb’s Top 10 most clicked in 2022

Here's what QSRweb.com readers clicked on the most in 2022.

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Value, support makes Little Caesars attractive to franchisees

by Mandy Wolf Detwiler — Editor, Connect Media

Little Caesars has been a privately held company since its founding in 1959. Typically a private company, Chief Development Officer Jeremy Vitaro sat down with…

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Chipotle, Fazoli's, Smokey Bones share drive-thru, AI insight

by Judy Mottl — Editor: RetailCustomerExperience.com & DigitalSignageToday.com, Connect Media

Top fast casual brand leaders offer valuable insight on how AI is driving a more robust digital drive-thru experience.

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Retention crucial to restaurants' success

by Mandy Wolf Detwiler — Editor, Connect Media

Restaurants have been fighting recruitment and retention issues for the past three years. Once you've got a great employee, how do you keep him or her? This…

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How restaurants can boost employee morale

by Mandy Wolf Detwiler — Editor, Connect Media

Employee morale can make or break a restaurant. These tips will help an operator boost morale and have a restaurant running smoother.

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Red Chickz, Brix Holdings, Thanx execs talk loyalty programs, personalization, social media

by Mandy Wolf Detwiler — Editor, Connect Media

Three executives spoke about issues in the restaurant industry at the Fast Casual Executive Summit held last month in Indianapolis, Indiana.

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Restaurant execs discuss labor issues still plaguing industry

by Mandy Wolf Detwiler — Editor, Connect Media

Four restaurant executives discussed labor issues plaguing the industry at the Fast Casual Executive Summit in Indianapolis, Indiana.

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How to maintain your online reputation

by Mandy Wolf Detwiler — Editor, Connect Media

Can those dreaded one-star reviews be reversed? Experts say yes if handled correctly.

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Taco Bell Cantina, Arby's franchisee talks innovation at #QSRNext event

by Mandy Wolf Detwiler — Editor, Connect Media

S.G. Ellison, president of Diversified Restaurant Group, a Taco Bell and Arby's franchisee, spoke about how both companies innovate at the #QSRNext event…

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Layne's Chicken Fingers, Consolidated Concepts, Farm Burger execs talk supply chain issues

by Mandy Wolf Detwiler — Editor, Connect Media

Four restaurant executives discussed challenges with supply chains at the Fast Casual Executive Summit in Indianapolis, Indiana.

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Ballard Brands execs, Chef Jose Garces to reveal how to build a 'brand of the future'

by Cherryh Cansler — Publisher, FastCasual.com

Ideation Hospitality COO Scott Campanella will join Chef Jose Garces and Ballard Brands CDO Davis Mesa in a keynote panel at the Restaurant Franchising and…

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Roy Rogers' focus on 3 key components sets it apart in QSR space

by Mandy Wolf Detwiler — Editor, Connect Media

Maryland-based Roy Rogers has 41 units, but the company is readying for growth by franchising. The brand was built on quality, variety and choice.

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3 ways QSRs can engage their frontline staff

by Andrew Masterson — Sr. Client Director, YOOBIC

Technology can help QSR workers do their jobs better, making for a happier employee. Here are three ways restaurants can leverage digital tech to better engage…

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sweetgreen CMO talks future of restaurants

by Mandy Wolf Detwiler — Editor, Connect Media

Daniel Shlossman, chief marketing officer for sweetgreen, said digital is the wave of the future in the opening keynote address at the Fast Casual Executive…

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Halo Burger’s history, dedication to community makes it stand out

by Mandy Wolf Detwiler — Editor, Connect Media

Halo Burger just celebrated its 99th birthday and the storied QSR brand has made its mark as a regional company in Michigan with a focus on community.

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Food relief efforts seek support in wake of Hurricane Ian

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Food relief organizations are seeking donations as thousands of Floridians are in need of emergency supplies.

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