Top 10 2018 QSRweb stories show our eyes are always on the other 'guys'

by S.A. Whitehead — Food Editor, Net World Media Group

The top 10 QSR stories this year were all about keeping a friendly, but watchful eye on the competition, who as it turns out were all doing some pretty amazing…

Falls, slips, 'barista wrist' major causes of lost restaurant worker time

In coffee houses and cafes nationwide, barista wrist is regularly waylaying employees for more than a year, while falls and wounds from sharp objects are also…

QSR leaders: Do you really know what's happening inside your supply chain?

by Andrew Rosenbloom — Director of Marketing, Consolidated Concepts

It's said, you never know if you don't look. Unfortunately, many QSR operators have turned a 'blind eye' toward their supply chains under the assumption that…

Fiesta Restaurant Group names former Panera exec as SVP, general counsel, corporate secretary

December 17, 2018

Fiesta Restaurant Group Inc., parent company of Pollo Tropical and Taco Cabana, has appointed Louis DiPietro as its SVP, general counsel and corporate…

Cyber-criminals access Dunkin's DD Perks accounts

November 30, 2018

Dunkin's wildly popular DD Perks mobile order and pay app has been targeted by cyber-thieves, who the brand said may have gotten hold of some usernames, first…

Calling all restaurant leaders' ears: Podcast starts here Nov 30

by S.A. Whitehead — Food Editor, Net World Media Group

Ready for an early holiday gift? QSRweb is joining with sister sites, Fast Casual, Food Truck Operator and Pizza Marketplace, to start a weekly podcast on all…

Creating Value with Table Tracking Systems

The ability to deliver food to guests quickly and efficiently is a tremendous benefit, but it’s just the first link in the value chain. Learn why brands such…

Church's forms franchisee/leadership 'advisory' council

November 27, 2018

Church's Chicken has formed an Executive Advisory Council of franchisees and corporate leaders who will work over the next two years to build business and…

QSR brands suffer mightily from old, unintegrated tech

by Robert Whitehead — Director Retail & Hospitality Technology, Softtek Integrations

As the business world catapults ahead — courtesy of all kinds of new technology — the restaurant industry is still suffering significantly from old systems…

Long John Silver's hires Pizza Hut exec for COO spot

November 14, 2018

Long John Silver's has hired former Pizza Hut executive, Blain Shortreed, as COO, effective Jan. 1. 

Streamlining Your Returns Process Pays Dividends

Online shopping is booming. Returns are not.

Survey: Chain operators say stores aren't complying operationally

November 13, 2018

Restaurateurs put plenty of thought and planning into creating and implementing topnotch operational procedures, but a new survey shows that quite often those…

Smoothie King, Mighty Quinn's, Tropical Smoothie Cafe take on 'cannibalization'

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

How to drive growth is top of mind for brands but in the quest to grow brands can often ignite a cannibalism strategy, something no partner or franchisor…

QSR operational excellence: 5 steps to put your brand's 'pedal to the metal'

by Terry Dolan — Head of Solutions, WorldAPP

The route to a well-oiled operational machine for your QSR is through data that is captured from, and shared with, all systems and processes simultaneously.

Upserve names CEO

November 2, 2018

Restaurant management platform provider, Upserve, has named Sheryl Hoskins as its new CEO, with founder, Angus Davis taking on the role of strategic adviser to…

Coconut Kenny’s Restaurant Group Selects SpeedLine POS for Expansion

Coconut Kenny’s has selected SpeedLine point of sale as the exclusive POS technology partner for its Northern Washington based-pizza and sandwich restaurant…

When the party's over: How to terminate a lease

Terminating your store's lease is naturally not something landlords view favorably, since an empty unit never generates any income, but sometimes it has to be…

Subway: The future means 'more'

by S.A. Whitehead — Food Editor, Net World Media Group

With new CEO Trevor Haynes at the helm, Subway is taking a fresh approach that is all about doing "more" for the menu, customers and franchisees.

5 potential money siphons hiding in your QSR's MDA

by Andrew Rosenbloom — Director of Marketing, Consolidated Concepts

Master Distribution Agreements or MDAs are a vital part of every QSRs day-to-day functioning, but they also often carry terms that may cause operators to…

How UK's Leon redefined the fast food industry

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Leon Restaurants Co-Founder Henry Dimbleby shares insight on how he and John Vincent set about redefining fast food into "fast food focused on good living and…