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Operations News & Media

McDonald's 2013 plans include strong product pipeline

by Alicia Kelso — Editor, QSRWeb.com

The company's strategy includes adding more 24-hour restaurants to broaden accessibility.

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Wendy's integrates site selection solution into IT system

January 23, 2013

Wendy's is integrating Esri Business Analyst with the restaurant's corporate IT systems. The web-based business GIS solution will be part of the company's…

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Women's Foodservice Forum sets restaurant tour date

January 22, 2013

Women's Foodservice Forum (WFF) announced the schedule of its Women Making Their Mark Tour which takes place during the Annual Leadership Development…

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LYFE Kitchen names director of franchise development

January 22, 2013

LYFE Kitchen Restaurant has named Stacy Soderstrom as director of franchise development. Soderstrom will lead the charge of recruiting franchisee candidates to…

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TravelCenters opens three Dunkin' Donuts Express units

January 22, 2013

TravelCenters of America LLC announced that it has opened three more Dunkin' Donuts Express locations at the Petro Stopping Centers locations in Kingdom City…

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Restaurants with engaged employees rank high in customer satisfaction

January 21, 2013

Restaurants with the most engaged employees experience exponentially righer customer satisfaction ratings, according to research from management consulting…

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Cousins Subs establishes philanthropic foundation

January 21, 2013

Cousins Subs restaurants has established The Make it Better Foundation to "improve the welfare and quality of life in the communities it serves."

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Sonic increases share repurchase program

January 18, 2013

Sonic Corp.'s board of directors increased its share repurchase authorization from $40 million to $55 million.

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Yelp to include restaurant health inspection scores

January 18, 2013

San Francisco Mayor Edwin M. Lee, chairman of the US Conference of Mayors Technology and Innovation Task Force, and Yelp CEO and co-founder Jeremy Stoppelman…

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McDonald's adds QR codes to packaging for access to nutritional info

January 17, 2013

Cups and carry-out bags also feature brand stories through a blend of text and illustrations.

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Whataburger readies for operations, customer service competition

January 17, 2013

One-hundred Whataburger restaurants have been named as semifinalists in the company's "WhataGames" competition, held to test the skills of team members in…

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Wendy's 2012 included record average annual restaurant sales

January 17, 2013

The Wendy's Company reported preliminary, unaudited results for the fourth quarter and fiscal year ended Dec. 30, 2012. The company plans to release its…

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Fiesta Restaurant Group names new chief people officer

January 17, 2013

Fiesta Restaurant Group Inc., parent company of Pollo Tropical and Taco Cabana, has named Nancy Clark as vice president — chief people officer, effective…

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Krispy Kreme: Operations and marketing spark growth

by Alicia Kelso — Editor, QSRWeb.com

The chain marks its debut in India this week and is also ready to open its first small shop model in the U.S.

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PayPal brings digital wallet to NCR's restaurant merchants

This deal is of particular importance for PayPal because of the scope of NCR's point-of-sale footprint across the restaurant industry.

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Krispy Kreme adopts plan to avoid takeover

January 16, 2013

Krispy Kreme Doughnuts Inc.'s board of directors have adopted a tax asset protection plan intended to preserve the long-term value of the company's federal net…

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Dunkin' Donuts to open in Southern California in 2015

by Alicia Kelso — Editor, QSRWeb.com

CEO Nigel Travis said increasing comp store sales and profitability in Dunkin' Donuts U.S. franchises is the key to accelerating growth.

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Applebee's operator acquires 76-unit Taco Bell franchisee

January 15, 2013

Greg Flynn, founder, chairman and CEO of Applebee's franchisee Apple American Group, has created Flynn Restaurant Group LLC after acquiring Southern Bells…

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McDonald's Australia installs DNA spray to deter robberies

January 15, 2013

McDonald's units in Sydney Australia have partnered with British company SelectaDNA to install a security system that sprays thieves with a "non-toxic solution…

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CKE Restaurants yields utility savings from energy management partnership

January 15, 2013

Ecova, a total energy and sustainability management company, has announced that CKE Restaurants, parent company of Hardee's and Carl's Jr. chains, has…

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