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Operations News & Media

Study: Diners blame staffing shortages, environment for increased wait times, order inaccuracies

June 13, 2023

Restaurant diners are blaming a diminishing customer experience on labor shortages which, in turn, lead to increased wait times, order inaccuracies and…

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SpotOn debuts wait time feature to jump-start order process

June 13, 2023

SpotOn, a software and payments provider, is debuting a "Seat & Send" feature that jump-starts the ordering process for customers who are waiting to be…

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Smalls Sliders to slide into Metairie, Louisiana

June 12, 2023

Smalls Sliders will open a location in Metairie, Louisiana. The opening is part of a four-unit agreement with former pro NFL quarterback Drew Brees, an…

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Dunkin' raises $1.6M for charity from iced coffee sales

June 12, 2023

Dunkin' raised $1.6 million for the Dunkin' Joy in Childhood Foundation through the sales of its iced coffee drinks on Dunkin' Iced Coffee Day in May…

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Taco John's a growing QSR player in Mexican segment

by Mandy Wolf Detwiler — Editor, Networld Media Group

Taco John's has 375 units, of which seven are corporate owned. With a new store design, savvy multi-unit franchisees and a winning corporate team, the brand…

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Jack in the Box to launch meal designed by celeb Snoop Dogg

June 8, 2023

Jack in the Box has partnered with celebrity Snoop Dogg to design Snoop's Munchie Meal. The box of Jack in the Box favorites is priced at $14, according to a…

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Marco's Pizza opens 12th Virginia store, launches fundraising

June 7, 2023

Marco's Pizza has opened a location in Bon Air, a suburb of Richmond, Virginia, and is giving back to the community. One dollar for every pizza sold through…

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Subway inks agreement for 4K stores in China

June 6, 2023

Subway will expand its presence in Mainland China with a master franchise agreement with Shanghai Fu-Rui-Shi Corporate Development Co. Ltd (FRS). It's the…

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Tim Hortons names Katerina Glyptis as regional president

June 5, 2023

Tim Hortons has appointed Katerina Glyptis as regional president of Tim Hortons U.S. to accelerate growth and development of the brand in the U.S., according…

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Papa John's International acquires 91 UK stores

June 5, 2023

Papa John's International Inc. has acquired restaurants previously operated by the M25 division of Drake Food Service International in the United Kingdom.

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White Castle partners with Chicago skate rink to offer half-price skating

June 5, 2023

White Castle is covering 50% of the cost of skating (including skate rental) at the Dr. Martin Luther King, Jr. Roller Skating Rink in Chicago on Wednesday…

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Domino's offers 50% off menu prices

June 5, 2023

Domino's is offering 50% off all menu-priced pizzas ordered online today through June 11, according to a press release.

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Webinar: How to level up your people strategy in 2023

by Mandy Wolf Detwiler — Editor, Networld Media Group

June 2, 2023

Restaurants are still touting hiring and retention as their biggest headaches. In a free webinar titled "Three Steps to Level Up Your People Strategy…

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Taco Bell Foundation awards $15M in grants for youths

June 2, 2023

The Taco Bell Foundation has awarded $15 million in grants to 452 U.S.-based non-profits, representing a $5 million increase in comparison to last year. The…

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Gordon Food Service expands to Texas

June 2, 2023

Gordon Food Service, a privately held foodservice distributor with operations in the U.S. and Canada, will open six stores in the greater Houston area to serve…

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Lunch customers spending surpasses pre-pandemic levels

May 31, 2023

Lunch is back in a big way, according to Toast's Restaurant Trends Report, which includes Q1 2023 data from selected cohorts of restaurants on its platform…

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Wetzel’s creates spinoff with The Culinary Edge

May 31, 2023

Wetzel's Pretzels, specializing in pretzels, hot dogs and lemonade, has tapped The Culinary Edge to help create Twisted by Wetzel's — a spinoff concept…

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Dunkin' offers free donut with drink purchase on National Donut Day

May 31, 2023

Dunkin' will offer a free donut on Friday, June 2, National Donut Day, for consumers who purchase a beverage, according to a press release.

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Panda Express launches 1st point-based rewards program

May 31, 2023

Panda Express has launched Panda Rewards, its first points-based national rewards program. To encourage guests to sign up, the brand will offer registrants a…

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White Castle seeks best recipe using Sliders

May 31, 2023

White Castle has launched a contest seeking the best recipes that use the brand's signature sliders, according to a press release.

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