Operations News
Spike in COVID-19 cases not hindering drops in restaurant transaction declines
June 22, 2020
The spikes in COVID-19 cases in states that have reopened restaurant dine-in services haven't yet impacted the continuing improvement in major restaurant chain…
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Edible promotes pair to operations leadership
June 17, 2020
Edible has expanded its operations team by promoting two in-house executives to what the brand sees as key operating roles moving forward. Former Executive…
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Ritual to launch contactless ordering tool for Chicago restaurants
June 16, 2020
Ritual, a Toronto-based mobile ordering startup, has launched a tool in the U.S. — Ritual One — to allow small, independent restaurants in Chicago provide…
read nowUS restaurant transaction decline easing up a bit
June 15, 2020
U.S. restaurant chain customer transactions were down -14% for the week ending June 7, revealing improvement for an industry hard hit by the COVID-19 pandemic.
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Wendy's responds to homicide, fire at Atlanta store
June 15, 2020
Authorities have ruled the death of an Atlanta man — shot by police at a Wendy's location — as a homicide. Rayshard Brooks, 27, was shot repeatedly in the…
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Uber Eats to offer no fee delivery for black-owned restaurants
June 8, 2020
Uber Eats last week announced a plan to promote black-owned restaurants by dropping delivery fees in the U.S. and Canada for the rest of the year.
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Mercato Partners launches $90M investment fund to fuel up-and-coming brands
June 4, 2020
Mercato Partners, an investor for growth-stage companies, has developed Savory, a $90 million fund to help scale up-and-coming restaurant concepts. To create…
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Consumers leaning into order pickup
June 3, 2020
When it comes to digital restaurant orders, consumers prefer picking them up compared to delivery and are ordering more meals online than ever primarily due to…
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Tork pledges $100K to help restaurants provide meals to pandemic workers
May 26, 2020
Tork, a global professional hygiene brand of Essity, is donating 100,000 to restaurants and hospitals in Philadelphia, the headquarters for Essity's global…
read nowReopening of dine-in service helping restaurants make small progress
May 26, 2020
Customer transactions at major U.S. restaurant chains declined by -21% in the week ending May 17 compared to the same period last year, a slight gain from last…
read nowMenuDrive platform helping restaurants launch online ordering in 1 hour
May 26, 2020
MenuDrive, a white-labeled online ordering platform, has launched MenuDrive Self Sign-up for restaurants, which allows them to launch online ordering and…
read nowMVP Group introduces touchless hand sanitizer dispenser
May 26, 2020
MVP Group, a Miami based foodservice equipment supplier that has a medical supply division that provides personal protective equipment, has introduced a…
read nowLineage Logistics acquires QSR food distributor
May 21, 2020
Novi, Michigan-based logistics provider, Lineage Logistics, said it has acquired the assets of one of the nation's leading food service distributors, Maines…
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DoorDash unveils location-tracking feature for to-go orders
May 20, 2020
DoorDash, one of the nation's largest mobile delivery platforms, has launched a feature to make restaurant to-go orders more efficient for merchants and…
read nowYum Brands announces 47-cent dividend
May 15, 2020
Yum! Brands, Inc. board of directors declared a dividend of 47 cents per share of common stock. The quarterly dividend will be distributed June 12 to…
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Jack in the Box delivers on prediction of 4.2% same-store sales drop
May 14, 2020
After withdrawing its guidance nearly four weeks ago and warning its same-store sales would drop 4.2% in mid-April, Jack in the Box today delivered on its…
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Dunkin' cup change saves 1B foam cups from landfill annually
May 12, 2020
Dunkin' said this week that now all of its restaurants worldwide have transitioned from polystyrene foam cups to paper cups, meeting the timetable established…
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Burger King, Popeyes, Tim Hortons North America stores ready for dine-in, CEO says
May 12, 2020
The CEO of Restaurant Brands International Inc., the parent of Burger King, Popeyes and Tim Hortons, has prepared its nearly 15,000 North American stores and…
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Restaurant transactions on the rise
May 11, 2020
Lingering tailwinds from government relief payments and the lifting of dine-in restrictions in states like Georgia, Florida, and Texas helped improve U.S.
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Webinar to explore ways to improve customer experience by shifting focus
May 8, 2020
Brad Brooks Restaurant operators face a neverending quest to boost the customer experience. To assist in this all-important challenge, a panel of…
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