Operations News
Dunkin' cup change saves 1B foam cups from landfill annually
May 12, 2020
Dunkin' said this week that now all of its restaurants worldwide have transitioned from polystyrene foam cups to paper cups, meeting the timetable established…
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Burger King, Popeyes, Tim Hortons North America stores ready for dine-in, CEO says
May 12, 2020
The CEO of Restaurant Brands International Inc., the parent of Burger King, Popeyes and Tim Hortons, has prepared its nearly 15,000 North American stores and…
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Restaurant transactions on the rise
May 11, 2020
Lingering tailwinds from government relief payments and the lifting of dine-in restrictions in states like Georgia, Florida, and Texas helped improve U.S.
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Webinar to explore ways to improve customer experience by shifting focus
May 8, 2020
Brad Brooks Restaurant operators face a neverending quest to boost the customer experience. To assist in this all-important challenge, a panel of…
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Restaurant SSS drop 55% in April: Time for comeback?
May 8, 2020
April was the first month truly impacted by COVID-19 pandemic's stay-at-home guidelines, and declines in restaurant sales clearly illustrate the damage.
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Wendy's Q1 earnings fall short amid COVID-19 impact
May 6, 2020
Wendy's Co. reported that adjusted earnings fell to 9 cents a share in the first quarter, as the COVID-19 pandemic forced the hamburger chain to switch to…
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Webinar to explore how restaurants can succeed in uncertain times, develop a recovery plan
May 6, 2020
Restaurants that have survived the coronavirus thus far have experienced a crash course in flexibility and have learned to adjust their business models to…
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Early QSR reopening data shows quick 'bounce-back' potential
May 5, 2020
Early data about foot traffic in the handful of states nationally that have fully or partially reopened restaurants over the past week, shows encouraging news…
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As states return to dine-in, slight improvement noted in restaurant sales
May 4, 2020
U.S. restaurant chain transactions showed improvement for the second week in a row in the week ending April 26 with total industry customer transactions down…
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Third-party delivery was on the rise pre-pandemic
May 1, 2020
Consumer awareness and use of third-party restaurant food services were on the rise even before the outbreak of COVID-19. to rise, acoording to a study by…
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Free webinar to help restaurant operators get up-to-speed in response to COVID-19
April 30, 2020
The COVID-19 outbreak has forced QSRs and fast casual restaurants to revamp their operations in response to new consumer buying habits. To help operators adapt…
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Dunkin' Brands pulls off Q1 EPS feat by beating analysts estimates
April 30, 2020
Dunkin' and Baskin-Robbins parent, Dunkin' Brands Group Inc., pulled off a first quarter surprise, reporting adjusted earnings of 67 cents, that beat analysts…
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Taco Bell shines as sole bright spot in Yum Brands Q1 sales
April 30, 2020
Though KFC, Pizza Hut, Taco Bell and The Habit Burger Grille parent, Yum Brands, recorded a Q1 same-store sales decline of 7% after the tumultuous first…
read nowJack in the Box selects new CEO
April 17, 2020
Jack in the Box Inc., a burger chain, has selected Darin Harris to serve as CEO of the company and to join the board of directors on June 15. Harris currently…
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Paul Damico leaves Naf Naf Grill to oversee Global Franchise Group
April 13, 2020
Paul Damico has left Naf Naf Middle Eastern Grill to take on the CEO role at Global Franchise Group, a brand management company and franchisor of Great…
read nowEl Pollo Loco rescinds annual outlook on 1.5% Q1 sales drop
April 9, 2020
The 480-unit mostly Western U.S. chain, El Pollo Loco, reported that its Q1 sales fell 1.5% for the period that ended March 25. Still, before the pandemic…
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Frontline QSR, pizza workers walk out over COVID-19 fears
April 9, 2020
Today in California, workers at 30 different QSRs will stage a walk-out in an effort to force management at those stores to provide more safety protection…
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Nathan's Famous does a tech makeover, sees impressive test results
April 7, 2020
Nathan's Famous, Inc. has more than 100 years of tradition behind it, but that hasn't stopped the brand from overhauling its technology from top to bottom. The…
read now7shifts debuts 7tasks to track tasks, boost accountability
March 10, 2020
Restaurant software platform 7shifts is launching a platform called 7tasks that lets restaurant managers create and delegate task lists for workers that also…
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Subway names former Carrabba president as operating, insights chief
March 10, 2020
Subway Chief Operating and Insights Officer Mike Kappitt (photo provided). Subway restaurants has named former Carrabba's Italian Grill President…
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