Operations News
AI ordering for even the most indecisive QSR customers
July 27, 2018
Conversational AI producers at Clinc used a video of the world's most indecisive QSR drive-thru customer to show how its AI-powered QSR drive-thru and in-store…
read nowLivePepper partners with EPOS for QSR delivery power-punch
June 25, 2018
The online ordering solution provider that chains like KFC, Pizza Hut and Papa John's use internationally has integrated with EPOS provider, 3S POS, to give…
read nowTim Hortons builds 2 Canadian distribution centers
June 21, 2018
Tim Hortons said this week that it is growing and modernizing its Canadian distribution network by adding two warehouses in Alberta and British Columbia and…
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McDonald's creates faster, leaner 'golden-arched' machine for future
June 12, 2018
The way the players line up under the golden arches — at least in the U.S. — has undergone significant change as the brand had earlier promised it would. In…
read nowRoy Rogers Restaurants welcomes marketing director
June 11, 2018
Roy Rogers Restaurants has appointed Mark Jenkins as its senior director of marketing, where he will lead strategic marketing efforts for company-owned and…
read nowCanadian restaurant franchisor welcomes new management
June 11, 2018
Canada-based MTY Food Group Inc., a franchisor and operator of several concepts, including Extreme Pita, Cultures, La Cremiere and Sushi Shop, is restructuring…
read nowMenu labeling expert's book a life-tested lesson in persistence
June 8, 2018
Restaurateurs, perhaps more than most in business, know the value of persistence and determination. But remaining persistent in the face of the most harrowing…
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Design partnership delivers BOGO: Restaurant kiosk edition
June 1, 2018
The infinite appeal of two-for-one offerings is part of the idea behind a new kiosk creation from the Vollrath Company and Christensen Consultants that allows…
read nowApril restaurant sales best in nearly 3 years
May 17, 2018
For the restaurant industry, April did indeed bring showers, but those of increased business, according to the most recent data from TDn2K, showing that…
read nowNewly updated FDA resource designed to enhance supply chain food safety
May 16, 2018
Restaurant brands are getting help in ensuring food safety with their supply chain providers now that the U.S. Food and Drug Administration is launching a new…
read nowWendy's powers up new mobile data platform for continuous operational improvement
April 27, 2018
Wendy's is implementing a special version of the WorldAPP mobile data collection platform, Form.com, to boost its restaurants' customer experience evaluations.
read nowKFC adopts upgraded multi-option payment system
April 10, 2018
KFC has moved its payment system to Ingenico Group and that company's Telium semi-integrated solution. In a company news release, Ingenico said the new system…
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[LIVE WEBINAR] How Self-Order Kiosks Improve Restaurant Operations & Bottom Line
April 10, 2018
McDonald's found that average check sizes grow $1 when customers order through kiosks, and 20 percent more customers order drinks. These are just two of the…
read nowRestaurant staff wins big with tip regs as budget is signed
March 23, 2018
Restaurant servers and other on-site staff scored a victory today when President Trump signed the budget into law along with a provision that keeps tips in…
read nowPizza executive takes operations lead at Jimboy's Tacos
March 13, 2018
Former Chicago Fire Pizza Operations Vice President Todd Swiderski will fill the operations director post at Jimboy's Tacos, bringing more than 25 years of…
read nowInternational DQ moves HQ
March 12, 2018
International Dairy Queen Inc. is moving its Minnesota-based franchisee support center from Edina to Bloomington early next year, a news release said.
read nowIndustry heavy-hitters join leadership team at Kitchen United
March 6, 2018
Kitchen United — an on-demand startup spun out of the holding company behind Cali Group's Miso Robotics and the first application of facial recognition tech…
read nowKFC UK: 'No specific issues with gravy'
March 2, 2018
After news reports globally Thursday that KFC UK was experiencing a gravy shortage, just days after its much-publicized chicken delivery problems, the company…
read nowGravy shortage now plagues KFC UK, Ireland
March 1, 2018
Yum Brands Inc's KFC restaurants in the UK, which are serving limited menus at reopened restaurants after a chicken supply snafu with its delivery firm, are…
read nowTaco Bell trounces Burger King, Domino's outdoes Pizza Hut, KFC catches up
February 22, 2018
Taco Bell has overtaken Burger King in sales, according to a comparison by research firm Technomic on last year's sales data. The company still puts…
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