How Lee's Famous Recipe overcame hiring crisis with Conversational AI

Although many QSRs have reported that drive-thru traffic is now making up 80% of business thanks to the pandemic, unemployment packages have made it…

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Jack in the Box names former Mooyah president to COO post

May 18, 2021

Former Mooyah Burgers President Tony Darden has been named COO and senior vice president at Jack in the Box Inc., and brings more than 25 years experience in…

Quelling QSRs' labor pains: Why things must radically change

by S.A. Whitehead — Food Editor, Net World Media Group

In this second of a two-part series on the restaurant industry labor crisis, restaurateurs and industry experts pinpoint the answers all feel are urgently…

Shipley Do-Nuts hires CEO, COO

May 17, 2021

Shipley Franchise Company and Shipley Do-Nut Flour & Supply Co. have hired Clifton Rutledge and Hank Simpson as CEO and COO, respectively.

Best Practices for Hiring Hourly Employees

Improve retention, productivity, and workplace culture by following these best practices for hiring hourly employees.

McDonald's makes major labor play, raises wages 10%

May 13, 2021

In advance of a planned strike next week of McDonald's workers in 15 cities, the company said its U.S. corporate stores will raise hourly wages for more than…

Perks package, international employee sponsorship: 2 ways brands are meeting labor shortfall

May 12, 2021

Worker-lacking restaurant brands across the nation are innovating approaches to attracting what has become the elusive restaurant employee to their stores. As…

McDonald's workers will walk out in 15 cities May 19

May 11, 2021

The fight for a $15 minimum wage battle will heat up May 19, when McDonald's cashiers and cooks in 15 U.S. cities strike in advance of the QSR brand's annual…

Why no workers? Answering a prickly QSR question

by S.A. Whitehead — Food Editor, Net World Media Group

At least one organization is reporting 76% of the many current and former restaurant workers leaving the industry said they are doing so because they're not…

White Castle nets 'Great Place to Work' certification

May 6, 2021

White Castle has earned the Great Place to Work certification, a recognition based on what team members say about their experience working at a brand, a news…

KFC adding 20K to workforce

May 5, 2021

As brands begin gearing up for summer, with chains like McDonald's in Alabama reporting they plan to hire 3,000 just in and around Birmingham during a hiring…

Subway names former Bloomin' Brands exec as CIO

May 3, 2021

Subway has named former Bloomin' Brands executive Donagh Herlihy as its global chief digital and information officer. In this role, Herlihy is responsible for…

Jack in the Box adds chief people, information officers

April 30, 2021

Jack in the Box has named Steve Piano as chief people officer and Carlson Choi as chief information officer as the company continues the strategic…

BellyMelly expands online ordering to live event venues

April 7, 2021

Online food ordering service platform, BellyMelly, is expanding into event venues, amusement parks, sport stadiums and arenas to give those attending and…

Sonic set to soup up its ranks with 20K hires

April 7, 2021

Right on the heels of mass hiring efforts announced at Taco Bell and Firehouse Subs, Sonic Drive-In and its franchisees said the brand now has an estimated…

Taco Bell US to hire 5K on 1 day

April 6, 2021

On Wednesday, April 21, Taco Bell said it will launch its fourth annual hiring party at 2,000 U.S. stores with the goal of hiring 5,000 people through…

Are QSR companies overdue for some common sense?

by S.A. Whitehead — Food Editor, Net World Media Group

Organizations that lose cultural common sense also lose touch with both their employees and their customers. That's why one cultural transformation expert…

Chick-fil-A invests $19M in 2021 employee scholarships

April 1, 2021

Chick-fil-A will invest $19 million in employee continuing education this year, awarding college scholarships to 7,492 team members in 44 states, Washington…

Ex McDonald's CEO must answer QSR's questions about sexual relationships

March 30, 2021

McDonald's ex-CEO Steve Easterbrook will have to provide much of the information he asked a court to hold back in a lawsuit in which McDonald's alleges he lied…

Church's Chicken names leaders for growing international business

March 30, 2021

Global QSR company Church's Chicken and its international sister brands, Texas Chicken and Church's Texas Chicken, have added two names to the company's…