4 Signs that Your Customer Service Team Needs Additional Training

Every time your staff serves a client quickly, efficiently and courteously, you may be gaining a returning customer. But when crew members are not adequately…

Focus brands hires franchise sales SVP

July 20, 2022

Focus Brands, the parent company of Auntie Anne's, Carvel, Cinnabon, Jamba, McAlister's Deli, Moe's Southwest Grill and Schlotzsky's, has hired Mike Woodward…

Webinar shows employees secret ingredient to increased profits, expansion

July 18, 2022

Ask any restaurateur what their biggest challenge is, and many – if not most – will say hiring and retention. Restaurants continue to build their staff in a…

Wicked Lick has cheeky concept, begins franchising

by Mandy Wolf Detwiler — Editor, Connect Media

Key West's Wicked Lick is a single-unit ice cream shop. Here's how its owners plan to franchise the brand.

Sysco names Paulo Peereboom EVP/president of foodservice

July 13, 2022

Paulo Peereboom Sysco Corp. has named Paulo Peereboom as the executive vice president and president, foodservice operations, international…

Reduce Turnover on Your Team

High employee turnover has a negative impact on productivity, customer service and team morale. Learn how you can improve employee engagement and reduce…

Burger King names new chief digital officer

July 8, 2022

Burger King has announced that Thibault Roux has been named its chief digital officer in the U.S. and Canada beginning July 18, according to a press release.

Toast acquires scheduling, management solution Sling

July 7, 2022

Restaurant digital technology platform Toast has acquired Sling, an employee scheduling, communication and management solution, according to a press release.

How to make your people your best assets

June 28, 2022

Ask any restaurant operator what their biggest challenges are, and you will likely hear "recruitment and retention." Finding good employees is challenging.

McDonald's announces new strategic initiative VP, supply chain lead

June 27, 2022

McDonald's reports that Kevin Ozan, chief financial officer, has been promoted to senior executive vice president of strategic initiatives. Francesca DeBiase…

How to build stronger quick-serve restaurant teams

by Brendan Bencharit — Chief Customer Officer, Squadle, Inc

Running a QSR team can be challenging. QSRs with the strongest teams invariably are the most prosperous. Those with strong teams also tend to be the most…

Frios Gourmet Pops grows leadership team with 2 hires

June 17, 2022

Frios Gourmet Pops has appointed Olivia Dandapa to the role of director of pops and Adam Herndon to the role of director of franchise operations, according to…

Popeyes to hire 600 workers at 6 UK sites

June 16, 2022

Popeyes plans to hire 600 people at six new restaurants in the UK. The chicken chain plans to open restaurants in six UK cities, including Nottingham, Oxford…

White Castle among businesses utilizing AI

by Kevin Damask — Editor, Digital Signage Today

While the use of artificial intelligence has grown throughout several industries in recent years, there is still a great deal of mystery surrounding AI. A…

Arizona-based eegee's taps Jason Vaughn as CEO

June 8, 2022

Arizona-based eegee's has announced that Jason Vaughn has been appointed CEO. Vaughn will succeed Ron Petty, who served as eegee's chairman for a decade before…

Church's Chicken - Ampler x SynergySuite Case Study

See how Church’s Chicken is using SynergySuite to provide a cohesive, comprehensive back office platform for their restaurants. They have gained greater…

Presented by SynergySuite

Tropical Smoothie Cafe x SynergySuite Case Study

Learn how Tropical Smoothie Cafe is scaling with growth and empowering franchisees with the tools to become more profitable. Tropical Smoothie Cafe is using…

Presented by SynergySuite

Subway hiring on 50K team members

May 27, 2022

Subway plans to hire more than 50,000 restaurant team members in June as part of a nationwide hiring program. Jobs range from sandwich artists to management…

How to hire young employees

Hiring isn't easy for any business owner. Here's advice on hiring young crew members.

US Foods seeks new CEO

May 10, 2022

The US Foods Holding Corp. has announced that CEO Pietro Satriano will be leaving the company, according to a press release.