Church’s Texas Chicken taps Tim Waddell for EVP of international business

September 7, 2022

Church's Texas Chicken has hired Tim Waddell has its EVP of international business. Waddell brings extensive experience in the areas of global development…

Bojangles taps Patricia Halpin as VP of growth

September 7, 2022

Bojangles has appointed Patricia Halpin as the company's vice president of growth. In her role, Halpin will lead Bojangles' aggressive franchise expansion in…

6 Tips to Improve Restaurant Efficiency

At the end of 2021, there were 14.5 million people working in the restaurant industry. While this is still 1 million less than the industry’s pre-pandemic…

Starbucks taps PepsiCo veteran Laxman Narasimhan as CEO

September 2, 2022

Starbucks Coffee Co. has named Laxman Narasimhan CEO, effective Oct. 1, 2022, succeeding interim CEO Howard Schultz, the company announced in a press release.

Why restaurants are dropping phone lines for voice bot systems

September 1, 2022

More restaurants are replacing direct phone lines with voice bots to allow workers to focus on serving, cooking and internal operations.

Focus Brands brings on restaurant category president, Schlotzsky's chief brand officer

August 26, 2022

Focus Brands, parent company of Auntie Anne's, Carvel, Cinnabon, Jamba, McAlister's Deli, Moe's Southwest Grill and Schlotzsky's, has promoted Shelley Harris…

Finally, an App that Saves Your Store Managers Time & Money

If you don’t have mobile access to real-time performance data for your restaurants, you’re losing money. It’s that simple.

Krystal taps Casey Terrell as CMO

August 24, 2022

Krystal has announced that Casey Terrell has been named the company's chief marketing officer. Terrell is a seasoned marketing professional with demonstrated…

The Original Rainbow Cone franchising after 96 years

The Original Rainbow Cone is a Chigaco-based line of ice cream shops. Now on its third generation of ownership, the granddaughter of the founder is ready to…

How an unattended front of house can help ease labor woes

by Dinesh Saparamadu — CEO, Applova Inc.

Combatting the labor crisis has proven to be expensive for QSRs. Restaurant technology has evolved to such an extent that it is now possible for a QSR to have…

Blaze Pizza CEO: Pizzaverse tech still growing, staffing can be addressed

by Mandy Wolf Detwiler — Editor, Connect Media

During the Pizza Leadership Virtual Summit, Blaze Pizza CEO Mandy Shaw addressed the rise in technology and current staffing challenges.

Jack in the Box promotes Chad Gretzema to Del Taco president

August 5, 2022

Jack in the Box has promoted Del Taco's COO Chad Gretzema to Del Taco brand president, replacing John Cappasola who stepped down from the role.

Yum Brands taps Allyson Park as chief corporate affairs officer

August 5, 2022

Yum Brands has named Allyson Park to the role of chief corporate affairs officer effective Aug. 15. Park will have oversight of all aspects of the company's…

Strategies for Streamlining the Hiring Process in the Hourly Workforce

Streamline your hiring process and ensure your candidate experience is a positive one by following these helpful tips.

Church's Texas Chicken, Texas Chicken name Joe Guith CEO

August 3, 2022

The Church's Texas Chicken and Texas Chicken brands have announced that they have named industry veteran Joe Guith as CEO, effective Aug. 1, according to a…

McDonald's taps Brian Rice as CIO

August 2, 2022

McDonald's has hired Brian Rice as its executive vice president and global chief information officer, according to a message sent to the burger chain's global…

4 Signs that Your Customer Service Team Needs Additional Training

Every time your staff serves a client quickly, efficiently and courteously, you may be gaining a returning customer. But when crew members are not adequately…

Focus brands hires franchise sales SVP

July 20, 2022

Focus Brands, the parent company of Auntie Anne's, Carvel, Cinnabon, Jamba, McAlister's Deli, Moe's Southwest Grill and Schlotzsky's, has hired Mike Woodward…

Webinar shows employees secret ingredient to increased profits, expansion

July 18, 2022

Ask any restaurateur what their biggest challenge is, and many – if not most – will say hiring and retention. Restaurants continue to build their staff in a…

Wicked Lick has cheeky concept, begins franchising

by Mandy Wolf Detwiler — Editor, Connect Media

Key West's Wicked Lick is a single-unit ice cream shop. Here's how its owners plan to franchise the brand.